Fidelity Hotel

Hotels
9.5 (337 reviews)
1940 East 6th Street , Cleveland , us

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and tidy rooms
Excellent location
Beautiful decor and styling
Friendly staff
Great food options
Cons:
High parking costs
Inconsistent service during some interactions
Small room sizes

Categories

Cleanliness
9
Specific sentiment from text, noting the hotel was clean and tidy with no detail missed.
Service
9
The front desk staff were accommodating but had moments of disinterest; averaged out to standard quality for a hotel of this rating.
Location
9.5
Great location in downtown Cleveland, with easy access to various attractions.
Room Quality
9.5
Rooms were described as well-appointed and beautiful, although some noted they were small.
Amenities
10
Excellent amenities including pet-friendliness, restaurant, and valet support.
Value for Money
9.5
Generally viewed as good value for the features offered, though parking costs were noted as high.
Food and Beverage
9.5
Food received positive remarks, particularly with high quality in the restaurant.
Overall Experience
10
Positive overall experiences mentioned, indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:23

Property Description

Centrally Located in Cleveland

Modern Amenities

Near Major Attractions

Contact us now to book your stay at Fidelity Hotel and experience comfort and convenience in Cleveland.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

9.5
Based on 337 reviews
Cleanliness: 9
Service: 9
Location: 9.5
Room Quality: 9.5
Amenities: 10
Value for Money: 9.5
Food and Beverage: 9.5
Overall Experience: 10
L
LaDonnis • couple • us
10
I can't wait to return. I highly recommend Fidelity Hotel to anyone visiting Cleveland. Its a MUST
Pros:

The Restaraunt and staff was exceptional.

Cons:

Nothing. I absolutely loved EVERYTHING. Cant wait to come back.

2026-01-28 • via Nuitee
J
Josh • couple • us
10
Pros:

Breakfast was yummy.

Cons:

The weather haha

2026-01-26 • via Nuitee
R
Robin • solo_traveller • gb
7
Great property, weird customer service
Pros:

The rooms are small but very well appointed, clean and comfortable. The hotel is very well located in downtown with easy parking next door, the F&B offering is very good

Cons:

The water was not very hot and the service is just a little odd, the front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat round the back of the restaurant area on their phones and therefore the breakfast service was very slow, you had to find them to ask for anything. I have stayed there a few times, when checking out I asked if i could see one of the suites, as I will be working in Cleveland a lot and like the hotel but would like a bigger room, I was told no as the front desk guy was on his own, yet there was a manager sitting not 10 ft away on her laptop watching the christmas decorations being put up - in a well run hotel, its all about the customer and that could have been easily sorted. A customer that wants to stay more oftne and pay more told no, sorry, cant help - odd. There is no night bell, I arrived at 11pm, valet was off doing something, had to stand in the cold while banging on the door wating to be let in to check in

2026-01-20 • via Nuitee
J
Jasmine • solo_traveller • us
9
Comfy and relaxing
Pros:

Comfy, stylish, quiet, good ambiance.

Cons:

Upon checkout as a pregnant woman rolling a suitcase out and opening the door the two gentlemen in the front watched but didn’t offer to help with opening the door, as the gentleman helped when i arrived. It wasn’t a big deal but definitely took a couple points off my experience.

2026-01-19 • via Nuitee
J
Josh • couple • us
5
2026-01-19 • via Nuitee
B
Ben • extended_group • us
8
2026-01-19 • via Nuitee
T
Tina • extended_group • us
9
It was a short stay and close to the venue. The hotel was very secure and made us feel safe.
Pros:

Staff was fantastic. They went out of there was to help us.

Cons:

The air conditioning didn't work. The bathroom had no exhaust fan.

2026-01-19 • via Nuitee
K
Kristin • couple • us
10
2026-01-19 • via Nuitee
Z
Ziv • extended_group • il
10
2026-01-19 • via Nuitee
R
Rachael • couple • us
9
Pros:

The room and styling were beautiful. The entire building was clean. The staff was friendly and pleasant.

Cons:

The bed was a little big for the room, but we did not spend a lot of time in the room aside from sleeping and getting ready to go out.

2026-01-19 • via Nuitee
L
Linda • couple • us
10
Great spot for an overnight getaway!
Pros:

Beautiful hotel in central location!

2026-01-05 • via Nuitee
J
joel • couple • us
8
2026-01-02 • via Nuitee
M
Mark • couple • us
6
I might not go back if the temps are 20 or lower.
Pros:

Great use of the property. Good furniture selection.

Cons:

I know it has new windows but the draft was crazy bad. Hard to keep the wind out if the room.

2026-01-01 • via Nuitee
S
sabrina • couple • ca
10
2026-01-01 • via Nuitee
N
Nicholas Alsip • couple • us
10
Best place to stay in Cleveland Ohio
Pros:

I love the fact that I could walk every where

Cons:

There was not enough room to sit at there and have a meal or even to the bar. I have to buy m u drinks and go to my room.

2025-12-30 • via Nuitee
E
Emma • couple • us
10
2025-12-25 • via Nuitee
T
tegie16 • couple • us
10
Pros:

The are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful. To top that, they have a restaurant in the hotel that serves amazing bacon wrapped dates!

2025-12-24 • via Nuitee
E
eric • couple • be
9
2025-12-19 • via Nuitee
J
Jones-Irizarry • couple • us
10
Pros:

The hotel was beautiful and nostalgic. The front desk and valet staff were wonderfully accommodating. Kudos to housekeeping!! Clean and tidy, no detail missed. I absolutely loved it! Thank you.

2025-12-17 • via Nuitee
R
reynolds • couple • us
6
2025-12-17 • via Nuitee