passion makati

It was absolutely horrible. This was booked for a month, left after 1 week. They take photos in Manila with panoramic lenses. Every place we went to was about 1/4 of the size in the photo. First room didn’t have extra sofa bed as advertised and NO WATER AT ALL. Moved to a different room. Full of cock roaches. Paint scraped off the walls. Sink literally fell off the wall (no leaning on it) and they said we had to pay for it. Picture shows the extent of the kitchen facilities. Handles broken off drawers, and basically everything poorly maintained. We did not pay for the sink, but also left 3 weeks early with no refund and had to pay for another place. It was absolutely disgusting and employees were rude. A huge rip off. Avoid this place at all cost.

Space small

So run down it shouldn't be rented out...

everything

Dirty, broken toilet, sink and had to make repairs during my stay

Long

nothing..

The Aircon was leaking.

I booked 2 days in advance and was confirmed for check-in on the 14th of Feb after I made my payment. When I arrived at the hotel on the date of check-in, i was told the room was occupied, and I was then told to go look for a room elsewhere. I had only arrived from another country. This was after I received confirmation from booking.com, and the room was fully paid. I was disappointed and left the place to loo for a room elsewhere. The next day, I came back to the hotel and insisted I stay the next 3 days to finish off what I paid for. There was no word on refund for the 1st night that was wasted for nothing. I asked for a refund and was told only booking.com would facilitate that, and it would take up to a month. I was given a room but had to wait till 3 pm in the afternoon to move in. That was on the 15th of Feb. I moved into a room that had no bathroom sink, so I had to brush my teeth and clean my face using the kitchen sink. I still had a day left when the password key yo my room was changed. I had to report the matter to the reception and waited almost two hours before I was given a new passkey. It was so frustrating. This is my first time to do a acomodation booking through booking.com and it was the worst experience of my life. My money is going to go to waste for nothing on my first night without any hope of being refunded. Passion Makati is a cheat, and I hope they don't do this to any of their customers ever again. They have also stained the reputation of booking.com and I think I can't trust the site again ti make any future booking because of such a very bad experience.

Old building but value for money.

Old and shabby, leaky toilet, bed is old but comfy, likewise couch

Old room, no cooking plate, old bathroom, swimming pool not available, air-conditioning bad location next bed

Everything else, no microwave, no electric kettle, had water bugs, termites, and it doesn't look like the picture at all