Messner Palace

Hotels
6.2 (177 reviews)
Dorsoduro 216 , Venice , it

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Amazing food
Cons:
No hot water
Unpleasant odors in dining areas

Categories

Cleanliness
4.7
Strong unpleasant odors and cleanliness issues noted in the restaurant.
Service
7.7
Staff were friendly, but issues raised were not adequately addressed.
Location
7.2
Good location, but lacks proper amenities for winter stays.
Room Quality
5.2
Temperature control issues, cold showers, and insufficient heating noted.
Amenities
5.2
Amenities do not meet the expectations of a 4-star hotel, particularly in winter.
Value for Money
6.2
Food quality was praised but other aspects fell short.
Food and Beverage
8.2
Food quality was amazing and considered worth the price.
Overall Experience
5.2
Overall experience marred by significant issues; unlikely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:49

Property Description

Charming Venetian Hotel with Garden Views and Canal-side Rooms

Luxurious Venetian-style Rooms: Enjoy the elegance of Venetian decor with views of the garden or the Rio della Fornace canal. Each room is equipped with modern amenities including a satellite TV, safe, and minibar.

Delightful Dining Experience: Indulge in a culinary journey at the on-site restaurant offering a variety of meat and fish dishes. Unwind at the bar or dine al fresco in the outdoor dining area.

Prime Location: Explore Venice with ease, as the Salute water bus stop is just 250 meters away, providing convenient access to Saint Mark's Square and Santa Lucia Train Station. Don't miss iconic landmarks such as Santa Maria della Salute Church and La Fenice theatre, all within walking distance.

Experience the charm of Venice at Messner Palace - Book your stay now!

Important information:

Please note that only small pets are allowed upon request and charges are applicable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.2
Based on 177 reviews
Cleanliness: 4.7
Service: 7.7
Location: 7.2
Room Quality: 5.2
Amenities: 5.2
Value for Money: 6.2
Food and Beverage: 8.2
Overall Experience: 5.2
F
Francesco family_with_children it
1
Pros:

Niente

Cons:

Moquet sporca e scolorita, condizionatore non funzionante con annesso groviglio di fili elettrici e rumore oltre che fastidioso non rassicurante, freddo in stanza, comodini senza cassetti con binari a vista, soffitto con evidenti crepature e bagno non degno di essere chiamato tale con specchio sporco e doccia coperta dalla terribile tendina in plastica. Oltre il fatto di aver atteso 30 minuti il check in perché il dipendente impegnato ad ascoltare lamentele di altri clienti

2026-02-09 via Nuitee
A
antoneta couple at
1
Cons:

Die schefin dort war so unhöflich mit uns. War nicht sauber. Warme wasser ist nicht gegangen , könnten nicht duschen.

2026-01-21 via Nuitee
S
Scheragha extended_group ch
5
2026-01-19 via Nuitee
S
Svetlana couple fr
7
2026-01-19 via Nuitee
J
Joseph extended_group us
6
We were looking for a mid-range hotel in Venice to stay fr two nights and Messner delivered this for
Pros:

We requested multiple rooms in proximity which were provided. Hotel was clean, AC worked fine.

Cons:

Rooms were small and cramped, especially for 3 people. Bathrooms were OK; they were clean and functional but small space. However, not unexpected for European hotels.

2026-01-19 via Nuitee
L
Laure couple fr
7
Très correct
Pros:

Cet hôtel est très bien placé, les chambres sont confortables sans être très spacieuses. C’est parfait pour quelques jours à Venise

2026-01-19 via Nuitee
C
chloe couple fr
10
Très bon séjour, bonne cuisine au restaurant et le personnel très accueillant et qui s’adapte aux étrangers
Pros:

La gentillesse du personnel, l’emplacement était très bien la chambre était correct

Cons:

Je n’ai pas aimé la salle de bain

2026-01-12 via Nuitee
C
carmine family_with_children it
4
Pros:

Posizione incantevole

Cons:

Arredamento vecchio, moquette sbiadite, bagno senza riscaldamento. Abbiamo dormito tutta la notte con la pompa di calore accesa che era molto rumorosa. Peccato perché la posizione è molto bella! Ristrutturatelo per favore!

2026-01-05 via Nuitee
L
Lidiane family_with_children br
7
2026-01-05 via Nuitee
A
Alex couple it
1
Hotel veramente uno dei piu pessimi di venezia
Pros:

Molto vicina è comoda per andare a piazza san marco con la fermata salute a pochi passi a piedi

Cons:

Acqua fredda/tiepida per 3 giorni che sono stato in camera il televisore non funzionava era privo di antenna in piu in camera non ce il telecomando del condizionatore ma devi scendere in reception per fartelo dare e subito riportartlo giu in quanto ce ne e solo 1 in tutto l hotel quindi se di notte avevi o caldo o freddo dovevi scendere, dietro il divano in camera la sporcizia faceva paura un orrore

2026-01-05 via Nuitee
L
Luca couple it
1
Terribile
Pros:

Nulla, sporca fredda e senza acqua calda

Cons:

Non c’era acqua calda, la camera era ghiacciata e non ci é stata offerta alternativa

2026-01-02 via Nuitee
G
giovanni family_with_children it
3
Sconsigliatissimo mai più
Pros:

Nulla in generale

Cons:

Camera vetusta negli arredi e nella biancheria priva di riscaldamento e di acqua calda inconcepibile a Dicembre e comunque in qualunque periodo dell'anno nonostante le mie ripetute proteste chiaramente inascoltabile lontanissimo dal centro e da tutti i siti di interesse

2025-12-30 via Nuitee
R
Rafael couple es
6
UNA MALA EXPERIENCIA
Cons:

LOS 3 DÍAS QUE ESTUVIMOS, NO TUVIMOS AGUA CALIENTE, NOS TUVIMOS QUE LAVAR COMO PUDIMOS.
EL DESAYUNO NOS DIJERON QUE NO HABÍA VARIEDAD PORQUE NO TENÍAN CLIENTES? CREO QUE ESTABA LLENO YA QUE ES UN HOTEL PEQUEÑO

2025-12-17 via Nuitee
E
Eleonora couple it
3
Cons:

Mancava acqua calda, era freddo

2025-12-14 via Nuitee
B
Benedetta family_with_children it
1
Hotel pessimo
Cons:

Hotel vecchio e trasandato, senza alcun servizio. Colazione non presente per mancanza di personale.
La cosa peggiore è stata l'assenza di acqua calda in camera. Fatto presente il problema al personale, mi è stato risposto che non potevano fare nulla.
Ho preso un caffè che non si poteva portare in camera perché non aveveno bicchieri monouso e se avessi portato la tazza in ceramica, dovevo riportarla giù io. Il giorno dopo la tazza era a corsa in camera. Hanno fatto solo il letto senza mettere asciugamani pulite.
Diciamo che è stato pessimo.
Un hotel da chiudere sicuramente.

2025-12-14 via Nuitee
N
nuria family_with_children es
1
Pros:

Nada

Cons:

No tenía calefacción sin agua caliente no nos dieron de cenar y llegamos a las 9:30

2025-12-11 via Nuitee
T
Teresa couple it
1
Pros:

La posizione

Cons:

non c era l acqua calda, la tv non funzionava

2025-12-08 via Nuitee
M
Marta family_with_children es
4
Pros:

El personal , la comida del restaurante

Cons:

No había agua caliente , no nos avisaron. Nos quejamos y dijeron que ese día la arreglaban pero no fue así. En el baño no había calefacción , la estancia estaba fría , siendo diciembre …… y había solo un aire caliente que se encendía con el movimiento , es decir , mientras dormíamos se apagaba . Al despertarnos del frío , te tenías que levantar de la cama para encenderlo de nuevo .

2025-12-03 via Nuitee
M
Milena couple gb
4
Good, but not worth it. Won’t going back again!
Pros:

It was nice , staff were friendly. The food in their restaurant was amazing and worth every euro we spent.

Cons:

The temperature in the room was set to 20’C with no option for increasing. Also the water wasn’t hot and when took a shower it felt like I was showering with cold water. When went to reception to complain about it, I was told firstly it’s their regulations, which I didn’t agree and then I was told they had an issue and hopefully it will be fixed the next day. Obviously it never happened. Also during breakfast and dinner the smell from the restaurant was so strong and unbearable.

2025-12-03 via Nuitee
M
Marco family_with_children it
3
Da evitare
Pros:

Il prezzo e la posizione. Il bagaglio si può lasciare in struttura anche il giorno dopo il soggiorno.

Cons:

Si spaccia come un hotel 4 stelle, sicuramente da segnalare. Bagno gelido e completamente da ristrutturare, doccia con tendina stile anni '80. Non si può soggiornare in questo albergo in inverno in quanto il riscaldamento non funziona (c'è uno split dell'aria condizionata centralizzato che viene spento di notte). Mancanza di acqua calda. Manca il bidet.

2025-12-02 via Nuitee