Parklane Hotel

Hotels
7.6 (58 reviews)
Street Taphul, Tapoul Village, Svay Dangkum Commune , Siem Reap , kh

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Cons:
Poor service
Bad smell in room
Broken amenities

Categories

Cleanliness
6.41
The family room had a bad smell, impacting the impression of cleanliness.
Service
5.38
The service was poor; the hotel failed to provide the requested pickup and did not respond to emails.
Location
9.92
The location was noted as good.
Room Quality
7.37
One room had a broken refrigerator, affecting the overall room quality.
Amenities
7.4
The absence of promised services (pickup), alongside a broken refrigerator, lowered amenities score.
Value for Money
6.36
The service and issues encountered seemed not to match the price, suggesting poor value.
Food and Beverage
9.01
Food and beverage were not mentioned specifically, so rated at the overall target.
Overall Experience
8.98
Overall experience was marred by service and cleanliness issues but still had notable positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 19:42

Property Description

Convenient Location
Situated just steps away from entertainment, dining, and shopping spots in Siem Reap, Parklane Hotel offers a prime location for guests to explore the city.

Comfortable Accommodations
Featuring clean and cosy air-conditioned rooms with modern amenities such as cable TV and tea/coffee making facilities, Hotel Parklane ensures a comfortable stay for all guests.

Great Facilities
With free Wi-Fi, free airport pick-up, buffet breakfast, and services like bicycle rental, massage facilities, and a tour desk, guests at Parklane Hotel can enjoy a hassle-free and relaxing stay.

Ready to experience the perfect blend of convenience and comfort? Book your stay at Parklane Hotel now!

Important information:

Please note that the hotel provides a free one-time airport pick-up from Siem Reap International Airport.

Guests are requested to inform the hotel in advance if they would like to use this service. Contact details can be found in the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 58 reviews
Cleanliness: 6.41
Service: 5.38
Location: 9.92
Room Quality: 7.37
Amenities: 7.4
Value for Money: 6.36
Food and Beverage: 9.01
Overall Experience: 8.98
B
barrie • solo_traveller • au
3
No believe what you read
Pros:

The staff
Location

Cons:

No Restaurant
No breakfast
No cleaning
No ATM
No mini mart
No tour desk
No English
No TV
They offer free airport pickup it cost $35
No hot water

2026-02-12 • via Nuitee
O
ONLUS • couple • kh
1
2025-12-08 • via Nuitee
A
AIKO • extended_group • jp
4
送迎を目当てに予約したのに！がっかり！
Pros:

立地は良かった

Cons:

少し割高でも送迎付きがいいと思って予約したのに、メールしても電話しても送迎にこなかった！前々日、ブッキングドットコムサイトから「施設に連絡」ボタンからバスターミナル到着日と時間をメール送信。何の返答も来ない！ことから前日にもう一度確認のメール。送迎をお願いします、と送っても何の返答もなし！仕方なく到着してから（国際電話になるのがとても嫌だったが）電話した。雑音がひどくて何の会話もできず。こうなることを見越して余裕もって２度もメールしたのに！結局迎えは来ず、有料でトゥクトゥクに乗って向かった。チェックインでそのことを伝え、「メールを2回送った。返事は来なかった。迎えはどうしたのか」と聞いても謝りもせず何を喋ってるかわからないがとにかくゴニョゴニョ。代わりに明日、チェックアウト後、送ってほしい、できますか？と聞いてもイエスノーで答えず、とにかくゴニョゴニョはっきりしない。結局諦めて有料でトゥクトゥクを使ってあとにした。
2部屋続きのファミリールームだったが、片方冷蔵庫が壊れて使えないし、とても嫌な匂いがした。
どちらにしても送迎付きで送迎すっぽかしたのだったらその分安くするべきではないですか？英語もそこまで得意ではないので翻訳アプリを使いましたがほとんど通じないのでこちらからお願いできなかったけれど、本来ならホテル側の落ち度なのだから、ホテル側が客に謝って安くすることを申し出るべきだと思います！

2025-08-17 • via Nuitee
R
Rith • group • kh
5
Passable
2025-04-15 • via Nuitee
K
Kirsty • young couple • gb
7
A perfect peaceful location if you are happy to walk.
Pros:

A peaceful location near the park. A spacious room.

Cons:

If you don’t like walking it’s a cab to Krabi town eating and drinking.

2025-02-28 • via Nuitee
P
Prabu • solo traveller • my
6
Simple room worth the price situated at a good location
Pros:

Location was great. Far enough from loud music bars and pubs. Close enough to walk to local eateries as well as the famous pub street area.

Basic hotel without much life to the room but for the price it was certainly a great deal with comfortable bedding.

Cons:

Lack of overall upkeep such as leaky pipes and broken curtain rail or light fixtures installed upside down etc. However for a place to sleep comfortably, no complaints for the price paid.

2025-02-16 • via Nuitee
C
Cathf • solo traveller • nz
8
Very good
Pros:

It was a very spacious room. Clean and had a bath and shower. Very quiet. The bed was comfortable. I wasn't able to charge my phones beside my bed, but I appreciate that the room had a 3-point socket.
I had booked that night at about 10pm due to complications in the hotel I was originally staying at, so I was grateful that I was able to book and get over there within half an hour from booking.

Cons:

The shower gels were partly empty. Maybe it hadn't been changed? But all in all I was satisfied with my stay.
It's a bit of a walk to get to the city, but there are always tuk tuks around that can take you.

2025-02-08 • via Nuitee
R
Reuben • solo traveller • il
3
Poor
Pros:

Nice old hotel with out mantenance, juke (at least 2), no hot water in the shower , the staff had very good patiencia but almost no english.
I paiyed cash but they make problem with the receipt(may be not cosher) I hope you didn't pay also.
Next time try to check the location.
Sorry

2025-01-14 • via Nuitee
P
Putu • with friends • au
8
Very good
2025-01-09 • via Nuitee
F
Fatemeh • solo traveller • ca
8
Very good
Pros:

Staffs were nice and friendly!
Location was very convenient and close to main streets.

Cons:

Breakfast needs improvement. TV in the room has to be functional, not just a box!

2025-01-09 • via Nuitee
P
Puthik • group • kh
8
Very good
2025-01-01 • via Nuitee
O
Oudom • family with young children • kh
5
Passable
2024-12-25 • via Nuitee
A
Abhinav • review category business travellers • ca
9
Does what it needs to
Pros:

Big room
Staff regularly cleaned
Good speed internet
Comfortable desk to work

Cons:

Some staff are not guest friendly, we have to talk and convince them which is annoying
Other staff are good

2024-11-24 • via Nuitee
C
Chom • solo traveller • kh
10
Exceptional
Cons:

Good location, Big room, friendly staff

2024-05-16 • via Nuitee
S
Stephen • family with young children • gb
7
Good
2024-04-09 • via Nuitee
D
Dimitrios • group • ch
7
Good
2024-03-27 • via Nuitee
K
Kahina • solo traveller • fr
8
Very good
2024-03-18 • via Nuitee
M
Michael • review category business travellers • us
8
Very good
2024-03-03 • via Nuitee
H
Hsinjung • solo traveller • kh
7
Not totally bad, but not really highly recommended
Pros:

Kindly staff and service, breakfast is a set meal not buffet but can feel full. Air conditioner is ok to use and have hot water for bath and have hairdryer and two free bottles of water.

Cons:

I choose room with bathtub because i would like to have a great bathtub time, however the bathtub don't have cover for the hole and their staff cannot help me change another room. Luckily, i took cup to put on th hole and enjoy the happy bathtub time, after that feel really relax. If i didn't figure out how to stuck water, then i will don't know why i need to pay more money to choose a room with bathtub.

2024-02-18 • via Nuitee
R
Radek • group • cz
8
Hotel in Siem Reap for exploring Angkor
Pros:

Check-in was excellent. The staff at the reception was amiable, and we were checked in immediately upon arrival. The room was large enough, and cleaning was done every day. The beds were comfortable. The breakfasts were delicious. The lady who served breakfast was also delightful. Everything was very close on foot.

Cons:

From our room, we saw a narrow alley on the wall of the house next door. The bathroom has a bathtub, and the shower is only on a water pipe; it cannot be adjusted for comfortable showering. The water was leaking out of the tub onto the bathroom floor and across the bathroom into the drain. In the room, there were very often noises from neighboring rooms.

2024-02-04 • via Nuitee