Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise from vehicles
No air conditioning in some rooms

Categories

Cleanliness
8
Cleanliness was generally praised, but some issues were noted with noise affecting comfort.
Service
8.8
The staff were consistently described as friendly and helpful.
Location
9
The location received positive remarks for convenience to attractions and accessibility.
Room Quality
8.2
Rooms were spacious and comfortable, though some mentioned minor issues.
Amenities
7.8
Amenities were good but some guests felt the kitchen needed an upgrade.
Value for Money
8.5
Guests felt they received good value for the price paid.
Food and Beverage
8.5
Onsite coffee shop was appreciated.
Overall Experience
8.4
Overall positive feedback, with minor complaints that did not significantly detract from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:29

Property Description

Luxurious Amenities
Neptune Resort boasts a hot tub, sauna, swimming pool, and tennis court for ultimate relaxation and recreation.

Prime Location
Situated in the heart of Broadbeach, a short stroll from Kurrawa Beach, guests can enjoy stunning views from their private balcony overlooking the Gold Coast.

Convenience and Comfort
Each air-conditioned apartment is equipped with laundry facilities, a fully stocked kitchen, and modern entertainment systems. Plus, with free on-site parking and high-speed WiFi, your stay is hassle-free and connected.

Experience the epitome of luxury and convenience at Neptune Resort. Book now for an unforgettable Gold Coast getaway!

Important information:

Please note: All credit cards (e.g. on Mastercard, Visa and AMEX) are applicable for 2.5% surcharge.

All guests under the age of 18 years must be accompanied by a parent/guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that the apartments are only serviced once a week.

Please note that Neptune Resort requires an AUD 200 credit card pre-authorization for the 1- and 2-bedroom apartments and an AUD 500 credit card pre-authorization for the penthouse upon check in. Cash is not an acceptable form of payment at this hotel, and you are kindly requested to present a valid credit card upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    People no matter the age stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 942 reviews
Cleanliness: 8
Service: 8.8
Location: 9
Room Quality: 8.2
Amenities: 7.8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.4
K
Kornia • couple • pg
10
Overall, it was a wonderful stay and we would happily come back again.
Pros:

My partner and I really enjoyed our stay at Neptune Resort. The location was perfect, with the beach, shops, and restaurants all within easy walking distance. Our apartment was clean, comfortable, and well-equipped, which made it feel relaxing and convenient during our stay. We especially loved the peaceful atmosphere and the well-maintained facilities, including the pool and outdoor areas. The staff were friendly and welcoming, which made our experience even better. It was a great place for us to stay and we would happily come back again.

Cons:

We didn’t have any complaints about our stay. Everything met or exceeded our expectations, and we really enjoyed the experience overall.

2026-03-14 • via Nuitee
F
Françoise • couple • nc
8
2026-03-13 • via Nuitee
O
Onekawa • couple • nz
10
Favourite accom in GC
Pros:

Everything. There was nothing to be disappointed about. We loved our stay. The room was great value for money, close to everything we needed, even though we were right by the motorway, it was still quiet for our baby. The swimming pool was really nice for our family to play in, the room was nice and spacious, we genuinely enjoyed our time at the property and hoping to book again for our next trip in November. Even the cafe had amazing breakfast foods

Cons:

There was absolutely nothing to dislike at the property

2026-03-10 • via Nuitee
M
MARK • couple • nz
8
Pros:

Very convenient location to all facilities, shops and stations. Broadbeach South is just across the road.

Cons:

Noise from the traffic.

2026-03-10 • via Nuitee
T
Tanya • couple • au
8
An oldy but a goody
Pros:

Very centrally located to many local amenities and public transport. Could not be much closer to buses that have been servicing the Women’s Asia Cup 2026 events at the stadium in Robina. It is on a major intersection with the bus and tram interchange that sits near the huge Pacific Fair shopping centre. (Don’t expect a very quiet oasis in this bustling and thriving part of the metropolis. The noise was not overwhelming although light sleepers might be disturbed during the night - if the balcony doors are open for fresh air - by the odd motoring enthusiast with a loud engine or exhaust system.

Short walk to Kurrawa Beach and part of extensive foreshore parkland area that extends alongside many beaches on the Gold Coast. Plenty of eateries in the vicinity. Easy to grab something from takeaway food outlets, liquor suppliers and convenience stores within reasonable walking distance until 11pm or later. (Great if you arrive on a late flight like we did.) Plenty of restaurant and pub style food offerings earlier in the evenings and during the day.

Resort has nice pool (although we were too unwell to take advantage of it) and a decent on-site cafe that is open from 6:00am until 1:00pm. Coffee from the cafe is good as takeaway or ‘dining in’ on uncomplicated menu options. Cafe has a couple of protected outdoor seating areas in addition to a small indoor space - I recommend the one at the rear with a courtyard garden inhabited by several gregarious water dragons including one that amusingly waves a front leg. There is a surprising amount of wildlife in such a highly urbanised area and it was lovely to hear so many birds.

After initial confusion with a mistaken auto reply via booking.com about our late check-in need, the host contacts were good with follow up advice. They were very sympathetic to our updates about major delays with our connecting flight from Sydney after arriving there from Perth.

Cons:

The 1980’s fit out of unit 205 is getting a bit tired and dated but things were clean and kept in reasonably good order. Don’t understand why towel rails in bathroom were set so high though - a little over 30cms from the ceiling and hard to reach for shorter people. No insect screens for the two balcony doors, although insects did not seem to be a problem when we stayed. However, given the building design and second floor location of our unit over the awning at the main entrance, lockable security insect screens would be wise.

A couple of minor kitchen shortcomings - no small vegetable knife (only 2 very large and unwieldy kitchen knives for food preparation) and no sink plug to do quick wash ups of a few things without resorting to electric dishwasher. Fortunately we stuck pretty much to dining out or eating takeaway because we were struggling with respiratory bugs.

The scourge of abandoned shopping trolleys in and around the building was disappointing. One sat near the lifts on the second floor for more than 2 days. Surveillance cameras should easily capture details of whether offenders are guests or among the resident owners. Common areas were otherwise very well maintained.

2026-03-10 • via Nuitee
V
Vicky • couple • au
8
Pretty close to perfect
Pros:

Very central and had all the basic needs for our week away.

Cons:

These issues are really non issues but might be handy to be aware of. Not sure if it was a double or queen bed, was a bit small but not a huge problem. Would have loved an air con in the bedroom just for the odd time when someone might want a sleep in so you can close the bedroom door and still have cooling. Traffic noise but nothing too disturbing.

2026-03-09 • via Nuitee
T
Trevor • couple • au
5
We were unaware that we were going to be washing and drying our towels, not made apparent at booking , asked for a beach
Pros:

Location and the pool area

Cons:

Bed was terrible, very hard thin mattress

2026-03-07 • via Nuitee
F
Frosty • couple • au
8
Good, comfortable, value for money stay
Pros:

Apartment had everything we needed and was clean and comfortable.
Good location, close to public transport, beach, shops, restaurants and casino.
Good value for money for what we needed.

Cons:

WiFi did not work well. Issues when watching TV and had to use mobile phone as a hotspot to use other devices.
Staff did attempt to address the issue with some improvement but issues still remained.

2026-03-06 • via Nuitee
S
Sandhya • couple • nz
7
2026-03-04 • via Nuitee
K
Keely • solo_traveller • nz
6
Great location
Pros:

Amazing location, you are right next to the beach, pacific fair and the tram.

Cons:

My room smelled like smokers lived in it at some point, which I really didn’t like. The wifi also didn’t work in my room that well which meant I had to keep switching to my own data. The tv chrome casting also didn’t work no matter how many times I tried to reset it. The gym is tiny and there’s practically no ventilation in the room, so I ended up getting a weekly membership at one nearby.
The room cleaning service I noted did not wipe counter tops, clean showers or vacuum the room etc but did make beds which is great but for someone staying there for two weeks would have been great if this was done.

2026-03-03 • via Nuitee
A
Ayesha • couple • nz
9
Pros:

Great location & room has everything you need

2026-03-02 • via Nuitee
C
Cameron • couple • au
10
2026-02-26 • via Nuitee
J
Jason • couple • au
10
Pros:

we got a upgraded room to the penthouse so the room had more than enough room and very spacious, room was extremely clean and the bed was comfortable

Cons:

NIL

2026-02-25 • via Nuitee
D
Debbie • couple • au
10
Pros:

Very clean, great friendly staff, good amenities and a great area

Cons:

Nothing

2026-02-25 • via Nuitee
M
Melinda Sullivan • extended_group • au
10
Pros:

The room had a great view and matched the advertised pictures. Everything we needed was available. It was clean and comfortable

2026-02-25 • via Nuitee
M
MARIE • couple • au
8
Great would book again
Pros:

Location

Cons:

The cafe doesn’t open after 1

2026-02-24 • via Nuitee
M
MARILYN • extended_group • au
10
Overall very good. We always stay there
Pros:

Best room we have stayed in besides the penthouse

Cons:

There was a hornets nest on the patio which we reported but it still hadn't been removed during our stay. There was a hornets nest on in our room but we did kill that

2026-02-23 • via Nuitee
K
Klara • couple • au
8
2026-02-14 • via Nuitee
M
Myriam • extended_group • nc
9
2026-02-14 • via Nuitee
D
Darryl • solo_traveller • au
7
2026-02-13 • via Nuitee