Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise from vehicles
No air conditioning in some rooms

Categories

Cleanliness
8
Cleanliness was generally praised, but some issues were noted with noise affecting comfort.
Service
8.8
The staff were consistently described as friendly and helpful.
Location
9
The location received positive remarks for convenience to attractions and accessibility.
Room Quality
8.2
Rooms were spacious and comfortable, though some mentioned minor issues.
Amenities
7.8
Amenities were good but some guests felt the kitchen needed an upgrade.
Value for Money
8.5
Guests felt they received good value for the price paid.
Food and Beverage
8.5
Onsite coffee shop was appreciated.
Overall Experience
8.4
Overall positive feedback, with minor complaints that did not significantly detract from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:29

Property Description

Luxurious Amenities
Neptune Resort boasts a hot tub, sauna, swimming pool, and tennis court for ultimate relaxation and recreation.

Prime Location
Situated in the heart of Broadbeach, a short stroll from Kurrawa Beach, guests can enjoy stunning views from their private balcony overlooking the Gold Coast.

Convenience and Comfort
Each air-conditioned apartment is equipped with laundry facilities, a fully stocked kitchen, and modern entertainment systems. Plus, with free on-site parking and high-speed WiFi, your stay is hassle-free and connected.

Experience the epitome of luxury and convenience at Neptune Resort. Book now for an unforgettable Gold Coast getaway!

Important information:

Please note: All credit cards (e.g. on Mastercard, Visa and AMEX) are applicable for 2.5% surcharge.

All guests under the age of 18 years must be accompanied by a parent/guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that the apartments are only serviced once a week.

Please note that Neptune Resort requires an AUD 200 credit card pre-authorization for the 1- and 2-bedroom apartments and an AUD 500 credit card pre-authorization for the penthouse upon check in. Cash is not an acceptable form of payment at this hotel, and you are kindly requested to present a valid credit card upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    People no matter the age stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 942 reviews
Cleanliness: 8
Service: 8.8
Location: 9
Room Quality: 8.2
Amenities: 7.8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.4
R
Rose-Marie • extended_group • au
10
Great location, clean and comfortable. Would recommend it
Pros:

Very clean and well kept!

2026-04-07 • via Nuitee
T
Taylany • couple • br
5
Precisam corrigir o ventilador do quarto quebrado em dias mais quentes é horrível
Pros:

Já fiquei neste apartamento algumas vezes achava sempre ótimo pela localização próximo ao shopping

Cons:

Não gostei odiei o quarto para o fundo da piscina com barulho. E ao lado da dispensa do lixo sempre me assustava com barulhos o quarto super quente sem ar condicionado. Dentro do quarto somente o ar da sala não chegava ao quarto o ventilador de teto quebrado. Depois que exigir um ventilador me deram um. Mais desta vez minha estaria neste local foi a pior possível não gostei

2026-04-07 • via Nuitee
R
Rosemary • couple • au
10
Very happy thank you
Pros:

Very clean and lovely very close to everything

Cons:

Nothing

2026-04-07 • via Nuitee
D
Debbie • couple • au
9
2026-04-03 • via Nuitee
H
Hitomi • solo_traveller • jp
9
2026-04-02 • via Nuitee
J
Julia • solo_traveller • au
8
Pros:

The location is perfect!
Secure parking.
Staff are always friendly and helpful.
Clean, well kept property.

2026-03-31 • via Nuitee
J
Jasper • couple • au
8
Pros:

Clean, has AC. Good location.

Cons:

Internet was inconsistent and very slow at times and required me to use my phone internet at times

Shower could have been slightly cleaner. Has. A bit of mold build up that Ik is hard to clean. But it could have used a deep clean

2026-03-27 • via Nuitee
M
Meridee Jorna • couple • au
8
Pros:

Loved the location & the facilities were modern & very neat.

Cons:

I would have preferred air con in the bedroom, it was very stuffy even with a fan & the windows were too small to allow any fresh air.

2026-03-25 • via Nuitee
M
Marilynn • couple • nz
10
Pros:

Staff we dealt with were all efficient, very friendly and helpful. Good place to stay as opposite tram and buses. Short walk to Pacific Fair and Oasis malls. Tom's Cafe in the building serve great coffee and food.

2026-03-25 • via Nuitee
W
Wendy • solo_traveller • au
8
2026-03-22 • via Nuitee
J
Juanita • solo_traveller • au
9
Above expectations
2026-03-20 • via Nuitee
J
John • couple • au
10
2026-03-18 • via Nuitee
M
Megan • solo_traveller • au
10
2026-03-18 • via Nuitee
G
GILLES • couple • nc
10
On recommandera cet hôtel à nos amis
Pros:

L’appartement était très bien équipé avec un maximum d’ustensiles de cuisine , emplacement idéal proche d’un grand centre commercial et des moyens de transport
Le logement était très propre et fonctionnel

Cons:

nous sommes ravis de notre séjour

2026-03-18 • via Nuitee
K
karen • couple • au
8
Had a great time, loved being near the casino, would stay there again
Pros:

Location was great, plenty of room in the unit, having foxtel to watch was good

Cons:

The tiles in the kitchen and bathroom could do with a upgrade

2026-03-17 • via Nuitee
I
Isabelle • couple • au
9
2026-03-15 • via Nuitee
K
Kornia • couple • pg
10
Overall, it was a wonderful stay and we would happily come back again.
Pros:

My partner and I really enjoyed our stay at Neptune Resort. The location was perfect, with the beach, shops, and restaurants all within easy walking distance. Our apartment was clean, comfortable, and well-equipped, which made it feel relaxing and convenient during our stay. We especially loved the peaceful atmosphere and the well-maintained facilities, including the pool and outdoor areas. The staff were friendly and welcoming, which made our experience even better. It was a great place for us to stay and we would happily come back again.

Cons:

We didn’t have any complaints about our stay. Everything met or exceeded our expectations, and we really enjoyed the experience overall.

2026-03-14 • via Nuitee
F
Françoise • couple • nc
8
2026-03-13 • via Nuitee
T
Tanya • couple • au
8
An oldy but a goody
Pros:

Very centrally located to many local amenities and public transport. Could not be much closer to buses that have been servicing the Women’s Asia Cup 2026 events at the stadium in Robina. It is on a major intersection with the bus and tram interchange that sits near the huge Pacific Fair shopping centre. (Don’t expect a very quiet oasis in this bustling and thriving part of the metropolis. The noise was not overwhelming although light sleepers might be disturbed during the night - if the balcony doors are open for fresh air - by the odd motoring enthusiast with a loud engine or exhaust system.

Short walk to Kurrawa Beach and part of extensive foreshore parkland area that extends alongside many beaches on the Gold Coast. Plenty of eateries in the vicinity. Easy to grab something from takeaway food outlets, liquor suppliers and convenience stores within reasonable walking distance until 11pm or later. (Great if you arrive on a late flight like we did.) Plenty of restaurant and pub style food offerings earlier in the evenings and during the day.

Resort has nice pool (although we were too unwell to take advantage of it) and a decent on-site cafe that is open from 6:00am until 1:00pm. Coffee from the cafe is good as takeaway or ‘dining in’ on uncomplicated menu options. Cafe has a couple of protected outdoor seating areas in addition to a small indoor space - I recommend the one at the rear with a courtyard garden inhabited by several gregarious water dragons including one that amusingly waves a front leg. There is a surprising amount of wildlife in such a highly urbanised area and it was lovely to hear so many birds.

After initial confusion with a mistaken auto reply via booking.com about our late check-in need, the host contacts were good with follow up advice. They were very sympathetic to our updates about major delays with our connecting flight from Sydney after arriving there from Perth.

Cons:

The 1980’s fit out of unit 205 is getting a bit tired and dated but things were clean and kept in reasonably good order. Don’t understand why towel rails in bathroom were set so high though - a little over 30cms from the ceiling and hard to reach for shorter people. No insect screens for the two balcony doors, although insects did not seem to be a problem when we stayed. However, given the building design and second floor location of our unit over the awning at the main entrance, lockable security insect screens would be wise.

A couple of minor kitchen shortcomings - no small vegetable knife (only 2 very large and unwieldy kitchen knives for food preparation) and no sink plug to do quick wash ups of a few things without resorting to electric dishwasher. Fortunately we stuck pretty much to dining out or eating takeaway because we were struggling with respiratory bugs.

The scourge of abandoned shopping trolleys in and around the building was disappointing. One sat near the lifts on the second floor for more than 2 days. Surveillance cameras should easily capture details of whether offenders are guests or among the resident owners. Common areas were otherwise very well maintained.

2026-03-10 • via Nuitee
M
MARK • couple • nz
8
Pros:

Very convenient location to all facilities, shops and stations. Broadbeach South is just across the road.

Cons:

Noise from the traffic.

2026-03-10 • via Nuitee