Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise from vehicles
No air conditioning in some rooms

Categories

Cleanliness
8
Cleanliness was generally praised, but some issues were noted with noise affecting comfort.
Service
8.8
The staff were consistently described as friendly and helpful.
Location
9
The location received positive remarks for convenience to attractions and accessibility.
Room Quality
8.2
Rooms were spacious and comfortable, though some mentioned minor issues.
Amenities
7.8
Amenities were good but some guests felt the kitchen needed an upgrade.
Value for Money
8.5
Guests felt they received good value for the price paid.
Food and Beverage
8.5
Onsite coffee shop was appreciated.
Overall Experience
8.4
Overall positive feedback, with minor complaints that did not significantly detract from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:29

Property Description

Luxurious Amenities
Neptune Resort boasts a hot tub, sauna, swimming pool, and tennis court for ultimate relaxation and recreation.

Prime Location
Situated in the heart of Broadbeach, a short stroll from Kurrawa Beach, guests can enjoy stunning views from their private balcony overlooking the Gold Coast.

Convenience and Comfort
Each air-conditioned apartment is equipped with laundry facilities, a fully stocked kitchen, and modern entertainment systems. Plus, with free on-site parking and high-speed WiFi, your stay is hassle-free and connected.

Experience the epitome of luxury and convenience at Neptune Resort. Book now for an unforgettable Gold Coast getaway!

Important information:

Please note: All credit cards (e.g. on Mastercard, Visa and AMEX) are applicable for 2.5% surcharge.

All guests under the age of 18 years must be accompanied by a parent/guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that the apartments are only serviced once a week.

Please note that Neptune Resort requires an AUD 200 credit card pre-authorization for the 1- and 2-bedroom apartments and an AUD 500 credit card pre-authorization for the penthouse upon check in. Cash is not an acceptable form of payment at this hotel, and you are kindly requested to present a valid credit card upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    People no matter the age stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 942 reviews
Cleanliness: 8
Service: 8.8
Location: 9
Room Quality: 8.2
Amenities: 7.8
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.4
K
Klara • couple • au
8
2026-02-14 • via Nuitee
M
Myriam • extended_group • nc
9
2026-02-14 • via Nuitee
D
Darryl • solo_traveller • au
7
2026-02-13 • via Nuitee
K
kim • couple • au
10
Pros:

My 1 bdrm was beautiful,clean and well located! Close walk to beach , Pacific Fair and tram line

2026-02-13 • via Nuitee
M
Makiko • solo_traveller • jp
8
昔からある宿泊施設で、ふるさとか気になったのですが、リノベートされておりとてもきれいでした。とっても満足です。
Pros:

置いてあった設備が、最新の家電らしく、洗濯物もがしがしにならずによかったです。

Cons:

食洗機の洗剤がなかった、

2026-02-11 • via Nuitee
G
Georgie • solo_traveller • nz
8
2026-02-08 • via Nuitee
J
Jenny • couple • au
9
Great stay friendly staff
Pros:

Location location parking friendly staff

Cons:

None

2026-01-31 • via Nuitee
J
Jasmine • family_with_children • au
10
The staff we met were friendly and helpful apartment was very clean and comfortable will definitely be back
Pros:

It was clean, quiet and great location

Cons:

N/A

2026-01-28 • via Nuitee
M
Morrison • family_with_children • nz
8
Great location and facilities!
Pros:

Great location to the beach and pacific fair.
Facilities were great and clean.
Room had everything we needed and modern.

2026-01-27 • via Nuitee
N
N • couple • nz
9
Exceptional
Pros:

Love that it was surprisingly very quiet considering it's located in a busy area. The apartment was very clean and staff were very friendly. Pool and Spa were clean and well looked after. Overall it exceeded our expectations considering it was the cheapest place to book at the time. 500m walk to shops, cafes, pubs, etc. So convinient.

Cons:

3 nights for $779 was such a bargain there was nothing to not like about this place. We were on the highest level, beautiful views, clean apartment and so quiet. We will be staying here again.

2026-01-26 • via Nuitee
V
Vellaichamy • solo_traveller • sg
10
Pros:

Clean and location is excellent

2026-01-21 • via Nuitee
M
Mark • couple • au
9
2026-01-20 • via Nuitee
A
Amy • family_with_children • au
7
Pleasant
Pros:

Very convenient

Cons:

Well I asked for a delayed checkout and this wasn’t passed on.
Also that they did a clean but didn’t fill up basic amenities.

2026-01-20 • via Nuitee
L
Luke Torrisi • extended_group • au
10
2026-01-20 • via Nuitee
G
Garth • couple • au
7
relaxing
Pros:

location

Cons:

nothing to report

2026-01-19 • via Nuitee
M
murray • couple • au
10
Excellent
2026-01-19 • via Nuitee
M
Michael • solo_traveller • au
8
Enjoyed our stay with good facilities and service provided at our accomodation.
Pros:

Well maintained and designed room.
Reception staff very helpful.

Cons:

Although close to transport and Pacific Fair, noise level from traffic was constant.

2026-01-19 • via Nuitee
L
Logan • couple • au
10
2026-01-18 • via Nuitee
C
Claudia • extended_group • au
10
Excellent apartment, close to beach and amenities like Pacific Fair and restaurants and bars and YoChi. Highly recommend
Pros:

Excellent location
Excellent apartment and apartment facilities
Friendly staff

Cons:

The only hiccup is that the apartment didn’t have an oven, or a microwave oven or an air fryer to assist with making meals.

2026-01-18 • via Nuitee
C
Cath • family_with_children • nz
8
Pros:

Highly recommend- we had a lovely light and bright apartment. Location is excellent - couple of mins walk to restaurants/cafe and river. Staff v friendly and helpful. We will be back!

2026-01-15 • via Nuitee