Burleigh House

We had breakfast booked but hotel staff said they do not have operational kitchen, so there is no break fast. temperature was 30 degree Celsius but they had heating running. There was no hot water if the heating is turned off. The place was infested with mosquitos and spiders. Outside the whole building was broken, looked more like a building site and filthy with bird droppings. This place is a serious health hazard and we had children. Therefore, we decided to not to check in

The staff seem clueless, no idea when guests are in and out, waited over an hour to check in!

When me and my family arrived to the location it was desilet and rotting. I phone them many times and there was no answer until two men turned up. Feeling unsafe after such a long time not understanding the situation as to why the place looked the way it did we decided to leave without checking in.

In a bombsite and derelict dirty horrible

It was a derelict filthy property

I waited an hour to be checked in. There were no members of staff in sight. This was very annoying after I had travelled for 3 hours.
The room was dusty and covered in cobwebs. The shower mat was disgusting and needed throwing away. The shower drain also was not working due to the amount of hair in it. When I lifted the drain there was a horrible smell.
A tv was included in the room but had no remote.
No food was available on site due to the restaurant being closed down.

Really was an unpleasant stay, arrived at the property to no one around. Waited around for 3 hours called the number on the booking to no avail, finally 2 random men showed up definitely weren’t anything to do with the property or owners but they just handed us a key and apologised. I get that it was cheap but please don’t come here. Also on the day before the last night
someone tried to open our door which really freaked us out as the place looks like a crack den so decided to leave a day early,

There was no staff around meaning we didn't receive breakfast as paid for. Everything was derelict, we didn't even know what to do with the room key when we were leaving in the morning (as there was no one around)
I messaged in the morning asking where to go / what time breakfast was and got no reply even though they replied within 1 minute the night before when we arrived.

No reception, all a little confused at check in.
Shower, hot water only, had forgotten to put towels in room.
Tv didn't work.
Breakfast non existent, and no one around to query with, so just had to leave

No front desk as advertised on booking.com
No restaurant as we were told on booking.com
No breakfast was given as we were told and we had paid for.
No staff to explain why.
We would like some refund for No breakfast.
Not happy

The whole experience

Turned up at the property nobody was there & nobody answered phone didn't use the property couldn't get in

Extremely Disappointing Experience – Not Fit for Booking.com Listing

This was not a hotel in any meaningful sense. Upon arrival, it was immediately clear the building was being used for other types of business. We had to walk past a foul-smelling skip and an overgrown, rubbish-strewn garden just to reach the entrance. The door we were shown through was visibly rotten, with holes in it — not a reassuring first impression.

To be fair, the staff member who showed us in was friendly and kind. However, the state of the property raised serious safety and hygiene concerns. There were no fire extinguishers, missing break-glass points, no emergency lighting, and no visible fire signage. This is a major violation of basic safety standards.

The room itself was a reasonable size, but that’s where any positives ended. The condition was unacceptable:

Bathroom door handle was falling off

Toilet seat wasn’t attached

Windows had missing or locked handles

A bag of McDonald’s rubbish was left under the bed

Worst of all: there was a hole in the room door, allowing anyone in the corridor to see directly in

We were inside the property for less than five minutes before deciding to leave. It felt unsafe, unsanitary, and completely misrepresented.

It’s incredibly disappointing that Booking.com has clearly done no quality control or vetting of this property. We will be contacting them to request a full refund and strongly advise others to avoid this listing.

Breakfast was advertised but never served - or possibly after we'd headed out in the morning, as it was ready when it was ready. The mattress was definitely past due being replaced, and the grounds were covered in rubbish (and kitchen equipment when we arrived). In the heatwave, the radiators in the corridor were on full blast at night. We had no idea how to check out and were just lucky that a staff member appeared at the right time. The shower either had pressure or warmth but not both.

Dirty, smelly stinky location. No staff or person on site. The room was including breakfast, no breakfast provided and no communication provided.

Didn't like no breakfast bit of a mix up with booking.com.think if bar and restaurant open be lot busier

The place appears that the owners have abandoned the property. The area is full of rubbish, the structure is in poor condition. It is a shame that it has been allowed to deteriorate into this condition as it has the potential to be a great hotel.
There was no breakfast provided as advertised, the dining room was locked up.
On arrival there was no one to meet, there was no answer from the phone provided. I was lucky that someone local knew a number and called it telling them to contact me, it took me 45 min to get a contact number and eventually get the entrance code.