Ndalem Mataram

Hotels
8.3 (397 reviews)
1 Jalan Mataram , Banyuwangi , id

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Garden
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise disturbances
Cleanliness issues

Categories

Cleanliness
7.68
Customer noted issues with cleanliness in bathrooms and towels.
Service
8.65
Text mentions friendly and welcoming staff.
Location
9.19
Great location noted in multiple reviews.
Room Quality
8.14
Rooms are comfortable and well-sized, but some have heat issues.
Amenities
8.17
Amenities are decent; however, there are issues with the breakfast quality and WiFi.
Value for Money
8.43
Good value considering location and amenities.
Food and Beverage
7.68
Breakfast quality noted as not very generous.
Overall Experience
8.45
Despite some issues, the overall impression is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:16

Property Description

Luxurious Accommodation with Modern Amenities

Outdoor Swimming Pool and Scenic Garden
Experience relaxation at its finest with our outdoor swimming pool and lush garden, perfect for unwinding after a day of exploration in Banyuwangi.

Convenient Services and Facilities
Enjoy 24-hour front desk service, free WiFi, and complimentary private parking during your stay. Indulge in full-day security, room service, and a delicious continental or American breakfast to start your day right.

Exploration Made Easy
With access to a car rental service and packed lunches for your excursions, discovering the beauty of Banyuwangi has never been more convenient. Book your stay at Ndalem Mataram now for a memorable and stress-free experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 397 reviews
Cleanliness: 7.68
Service: 8.65
Location: 9.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 8.43
Food and Beverage: 7.68
Overall Experience: 8.45
S
Sabine couple fr
10
Pros:

L organisation des différentes activités. Un personnel très réactif. Nous recommandons leur excursion au mont Ijen.
L emplacement en ville
L entretien des lieux

Cons:

Rien

2026-07-17 via Nuitee
F
FaÏza solo_traveller fr
10
Pros:

Personnel très gentil avec de bonnes recommandations de restaurants,, hotel tres jolies et chambres confortables.

Cons:

L'un des chambres n'avait pas de prises à côté du lit, pas très pratique. Mauvaise exposition de la piscine, elle est à l'ombre toute la journée donc l'eau est très froide.

2026-07-17 via Nuitee
D
damien solo_traveller au
6
BYO toilet paper
Pros:

Staff nice and friendly

Cons:

Room service was a fantasy, Towels, toilet paper, coffee and water. The basics.

2026-07-16 via Nuitee
R
Rozenn family_with_children fr
7
Hotel agréable pour un court séjour
Pros:

Agréable quand on a des enfants : terrain de basket et piscine.
L’hotel a des extérieurs très jolis, les bungalow sont vraiment très spacieux.
Un magasin juste en face et des restaurants a quelques mètres.

Cons:

Les nuits ne sont pas forcément reposantes pour deux raisons : la mosquée très proche chante a 4:30 du matin, et le lit qui grince au moindre mouvement.
Présence de fourmis rouges dans les chambres.

2026-07-16 via Nuitee
J
Juliana solo_traveller fr
10
Pros:

Très bel hôtel, chambre spacieuse, piscine très agréable et staff très sympas

Cons:

Rien

2026-07-14 via Nuitee
J
jaber couple sa
1
2026-07-12 via Nuitee
L
Lucie solo_traveller be
7
2026-07-11 via Nuitee
A
Antonio solo_traveller es
10
2026-07-10 via Nuitee
A
Ahamed family_with_children fr
8
2026-07-08 via Nuitee
G
Grégory couple fr
10
Pros:

Très bonne communication et super accueil à l’hôtel ndalem mataram . On nous a aidé pour la location de scooter , masques à gaz et torches ainsi que les entrées pour le volcan Ijen . Chambres propres et spacieuse . Douche parfaite . Joli jardin et grande piscine . Très bon point de départ pour visiter le volcan . Situé à côté de restaurants sympa .

2026-07-01 via Nuitee
K
Katarzyna solo_traveller pl
8
Good price and a great Ijen trek
Pros:

The hotel organised a wonderful Ijen trekking tour for me. It was all smooth and easy with minimum effort on my side. The guide and the driver were really kind and made my trip enjoyable. I was sent pictures from the trip afterwards.

The staff at the hotel are exceptionally kind. The room was comfortable enough.

Cons:

It's not really a quiet place, you can hear your neighbours and traditional music playing in the hotel restaurant even when you're in your room. Earplugs or earphones might help if you want to sleep a little longer.

There is no shower cabin which means the bathroom stays wet after your shower. The floor dries quickly enough though.

Overall, it's good value for the money you pay.

2026-06-28 via Nuitee
J
jean paul couple fr
7
Good Nice establishment, but needs to improve its services.
Pros:

Logement situé autour d un joli jardin et piscine agréable , petit déjeuné simple mais correct
Room was around a nice little garden with nice swimming pool

Cons:

Location de 3 nuits je précise .
Les produits utilisés ( café , thé, ) n ont pas été remplacé .
L air conditionné très faible donc si forte chaleur inefficace.

No refill water, tea/coffee in the room for 3 nights
They didn’t clean the room if I didn’t ask, so 3 nights with the same room

AC need to service, because is not cool enough, people could be sweating if the weather so hot

Breakfast ok
when check out the receptionist is not there so I just left the key on the table

2026-06-24 via Nuitee
S
Shazlath solo_traveller au
6
Passable
Pros:

Cats and pool. Garden was nice and seemed well cared for. Close to warungs and shops. Do not book the basic room it's terrible. I'm sure the other ones are a bit better. Thankfully we only had 2 nights here

Cons:

Stinky bedding like very bad body odour couldn't sleep it was that bad. It felt like it hadn't been changed from last time. They went to put new doona cover on and not anything else! we asked for whole bedding including doona to be changed which they did do. Soap stinky too like cheap shaving cream, we just bought our own from a shop across the road. Our room had a 'balcony' that faced a wall - no thanks. Breakfast was ok if you like eggs. Wifi was practically non existent - get unlimited data on your phone plan and hotspot everything (must say this is for everywhere in this district, not hotels fault)

2026-06-24 via Nuitee
C
Charlotte family_with_children gb
10
Lovely place to stay
Pros:

It was perfect!

2026-06-23 via Nuitee
S
Saleh solo_traveller sa
8
Pros:

Homestay
لكنه أشبه بالمنتجع مرتب ونظيف وشاعري وطاقم لطيف

Cons:

لا شيء

2026-06-19 via Nuitee
C
Cécile solo_traveller fr
9
Pros:

Le personnel est exceptionnel, le cadre magnifique.
L'hôtel organise des excursions sur le Ijen de très grande qualité : chauffeur et guide privé sur place, retour en douceur, à un prix très modique, c'est vraiment très bien organisé et très agréable !!

Cons:

Une seule petite remarque, la climatisation fonctionne mais n'est pas parfaite

2026-06-15 via Nuitee
G
Géraldine solo_traveller fr
9
2026-06-14 via Nuitee
E
Eduard couple au
9
Comfortable, peaceful with great staff
Pros:

Comfortable peaceful room with a good breakfast. The staff went out of their way to help us organise a day trip and then helped us buy ferry tickets when the technology challenged us.

Cons:

The only suggested improvement would be to supply soap in the bathroom.

2026-06-12 via Nuitee
G
Greffier solo_traveller fr
7
Pros:

L'emplacement, le personnel, la piscine....

Cons:

La propreté du logement, un peu minimale, les équipements minimalistes (il fallait réclamer pour avoir du papier toilette, des serviettes de toilette de rechange, ...), la literie,....

2026-06-12 via Nuitee
A
Antoine solo_traveller fr
1
Lieu ok mais clairement manque de considération des clients
Pros:

Lieux plutôt joli

Cons:

La piscine était extrêmement sale et impraticable en l'état. Des tâches de sang sur les oreillers à notre arrivée. Nous avons tenté de joindre le propriétaire qui n'a jamais souhaité nous répondre

2026-06-07 via Nuitee