Comfort Suites New Braunfels - San Antonio Area

Hotels
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Comfort Suites
7.5 (177 reviews)
1489 Interstate 35 North , New Braunfels , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean room
Great breakfast
Good location
Friendly staff
Cons:
Poor customer service
Old beds
Noise from other rooms

Categories

Cleanliness
7.21
There were mentions of cleanliness, but also complaints about dust and a few other maintenance issues.
Service
6.68
The service was poor in response to complaints, leading to frustration.
Location
8.72
Great location, close to attractions and sites.
Room Quality
6.67
There were complaints regarding old beds and noise due to thin walls.
Amenities
7.7
Amenities were generally acceptable with no major complaints.
Value for Money
7.16
Reasonable value but expected better quality for the price.
Food and Beverage
8.21
Breakfast was mentioned positively, contributing to overall satisfaction.
Overall Experience
7.68
Overall experience was decent but marred by some service and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:52

Property Description

Convenient Location
Located just six miles from the Guadalupe River, the Comfort Suites hotel in New Braunfels offers easy access to top attractions like Landa Park and Gruene Hall.

Family-Friendly Amenities
Guests can unwind in the outdoor pool and hot tub, enjoy a free hot breakfast, and grab a Your Suite Success Grab & Go bag for early departures. The nearby Schlitterbahn Waterpark Resort promises a fun-filled day for the whole family.

Business and Leisure Facilities
From a well-equipped business center to a meeting room with modern amenities, this hotel caters to both business and leisure travelers. Spacious guest rooms with convenient features ensure a comfortable stay.

Book your stay at Comfort Suites New Braunfels for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 177 reviews
Cleanliness: 7.21
Service: 6.68
Location: 8.72
Room Quality: 6.67
Amenities: 7.7
Value for Money: 7.16
Food and Beverage: 8.21
Overall Experience: 7.68
J
Jeff • solo_traveller • us
8
2026-08-06 • via Nuitee
Y
Yolanda • family_with_children • mx
7
2026-08-06 • via Nuitee
E
Erin • family_with_children • us
5
Would have been great if the rooms were tended too regularly, and appliances worked.
Pros:

Location was great and very close to everything we needed. Room size was good and the pool was open late. Breakfast was also a plus and easy in the morning with extended hours on the weekends.

Cons:

The beds were full size instead of queen. The pull out couch was disgusting, and we were given old and ripped sheets. We had to request our room to be cleaned but only after 3 days. We had to ask for towels and clean towels daily. We had a family of 5 and they only gave 3. We had to be moved rooms because our first room was not cleaned or ready at check in. The phone, fridge, and microwave did not work at all.

2026-08-03 • via Nuitee
C
Cribbs • solo_traveller • us
8
Pros:

Good location and good breakfast for the price

Cons:

Pull out couch bed was so uncomfortable my son couldn't sleep on it

2026-07-19 • via Nuitee
R
Rita • solo_traveller • us
8
Cons:

Our fridge did not get cold, shower faucet wasnt working properly

2026-07-16 • via Nuitee
A
Ana • family_with_children • us
7
2026-07-14 • via Nuitee
E
Elisa • family_with_children • us
5
It was overpriced
Pros:

Not a lot of healthy choicee

Cons:

Carpet is old the furniture was old. The facade of building was old

2026-07-13 • via Nuitee
O
Orlando • couple • us
8
Was Good.
Pros:

Convenient

Cons:

No air in the building except your room was excellent

2026-06-29 • via Nuitee
T
Tonya • family_with_children • us
3
Pros:

The beds were comfortable and the pool was clean

Cons:

The room smelled of mildew.. the bathroom floor wasnt swept there was dirt and hair behind the bathroom door

2026-06-25 • via Nuitee
J
Jaida • family_with_children • us
9
2026-06-22 • via Nuitee
H
HENRY STEVENSON III • couple • us
9
GREAT LOCATION. GREAT STAFF
Pros:

BREAKFAST AND STAFF

Cons:

Towels

2026-06-22 • via Nuitee
J
Joy • family_with_children • us
10
2026-06-10 • via Nuitee
L
La Sandra • solo_traveller • us
10
Would recommend this hotel.
Pros:

I believe the young lady's name was Katy. She was very nice and helpful. Really worked toward me having a enjoyable stay.

2026-06-04 • via Nuitee
B
Brianna • solo_traveller • us
10
2026-05-10 • via Nuitee
C
Cynthia • extended_group • us
10
Pros:

Katie and her staff were incredibly friendly and kind. They were easy to work with and went out of their way to make sure our stay was special!

2026-05-05 • via Nuitee
M
Maritsa • family_with_children • us
1
2026-02-12 • via Nuitee
W
William • couple • us
7
2026-01-19 • via Nuitee
J
Jorge • family_with_children • us
1
Get better customer service!!!!
Pros:

The room was great clean and everything .

Cons:

The room next to us had their tv volume very high that it was very difficult to sleep and we have a 11 month old baby that kept waking up during the whole night cus of it . When I called the front desk to complain they told me they would check it out which they never did they ignored my complain and for 2 nights they had the volume all the way up until 5-6am .

2026-01-19 • via Nuitee
G
Gregory • family_with_children • us
7
Pros:

Clean rooms, friendly staff

Cons:

The bed was hard and the shower head wasn't fantastic

2026-01-19 • via Nuitee
P
Perales • family_with_children • us
5
Pros:

The young woman was very nice and accommodating at the front desk

Cons:

Our room had no phone and shampoo and conditioner but the young lady got us some

2026-01-05 • via Nuitee