Hotel Santiago

Hotels
•
Kavia Hotels
7.4 (160 reviews)
Calle 62 No 464 x 55 y 57 , Mérida , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Tour desk
Shared lounge/TV area
Public Bath
Outdoor furniture
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Room conditions not as advertised

Categories

Cleanliness
6.74
Numerous mentions of poor cleanliness, including cobwebs, mold, and dirty furniture.
Service
8.71
General consensus indicates responsive and helpful staff, albeit with some noise issues.
Location
9.25
Consistently highlighted as a strong positive aspect with a central location.
Room Quality
7.2
Complaints about room conditions include humidity, lack of windows, and outdated furnishings.
Amenities
5.73
Lack of amenities like a large pool and mentions of deteriorating facilities.
Value for Money
7.69
Mixed reviews regarding value, with some feeling misled about included services.
Food and Beverage
5.74
Breakfast promises were not fulfilled, leading to dissatisfaction.
Overall Experience
8.11
An overall blend of good location and service but marred by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:28

Property Description

Luxurious Colonial Mansion with Free Wi-Fi

Original Mexican Artwork and Air-Conditioned Rooms
Step into Hotel Santiago and immerse yourself in the charm of high ceilings, tiled floors, and original Mexican artwork. Each room provides a comfortable retreat with modern amenities, ensuring a relaxing stay.

Prime Location in Merida's Historic Centre
Nestled in the heart of Merida's historic centre, Hotel Santiago offers proximity to iconic landmarks like Mérida Cathedral and Plaza Grande Square. Explore the city with ease, as the vibrant Paseo de Montejo Boulevard is just a leisurely stroll away.

Convenient Services and Nearby Attractions
Let our 24-hour reception assist you with car rentals and local insights, enhancing your travel experience. Discover the nearby Santa Lucia Park, a mere 130 meters from the hotel, adding a touch of local flair to your stay.

Book now to experience the perfect blend of colonial elegance and modern comfort at Hotel Santiago.

Important information:

Please note that parking is available upon request. The hotel cannot guarantee the availability of parking spaces.

Reservations with breakfast do not include breakfast for minors who enter free, this service has an additional cost.

Please note that for payments with credit card will only be accepted on site, the card holder will be required to present the card at the time of check in.

The limit for check in is 18:00 hrs. Please inform Hotel Santiago in advance of your expected arrival time if you plan to arrive later, otherwise your reservation will be canceled after the time limit.. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs MXN 288 per day.

Location

Guest Reviews

7.4
Based on 160 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 5.73
Value for Money: 7.69
Food and Beverage: 5.74
Overall Experience: 8.11
T
troya • family_with_children • mx
10
Pros:

Esta céntrico a dos cuadras de la plaza principal.
Es cómodo
Pequeña y antigua pero por el precio esta excelente 👌
Muy cómoda.

Cons:

A la habitación le hacía falta luz natural.

2026-03-24 • via Nuitee
H
Hoy zapata • family_with_children • mx
3
Pros:

La ubicación

Cons:

Me toco el cuarto 101 el que esta en la entrada y dede las 5 de la mañana el personal de recepción no dejaban de conversar entre ellos y todo se escuchaba recio en el cuarto er aun escándalo desde muy temprano. Y la cocina muy sucio.

2026-03-21 • via Nuitee
G
García Vigil • family_with_children • mx
8
Pros:

El colchón cómodo y la ubicación.

2026-03-11 • via Nuitee
J
JULIE • solo_traveller • gb
5
Basic accommodation for a night
Pros:

The location was convenient to points of interest

Cons:

Very small room, no windows, the air conditioning was so loud I had to wear ear plugs to sleep, the toilet didn’t flush. The accommodation is very basic and ok for a night but would not want to stay for any longer

2026-03-09 • via Nuitee
M
Muñoz Ovando • family_with_children • mx
9
2026-03-08 • via Nuitee
L
Lizbeth • couple • mx
10
2026-03-07 • via Nuitee
L
Lauren • solo_traveller • au
6
Good value for money in terms of location but the place is quite outdated and a lot more run down than the photos.
Pros:

The location is super central and the staff were very helpful with everything I needed.

Cons:

The property is alot more run down than in the photos. My air con unit made an insanely loud noise which made it hard to sleep and the bathroom was very water damaged.

2026-03-03 • via Nuitee
S
Santos • family_with_children • mx
1
Pros:

Hotel viejo y sucio, habitaciones sucias, baño sucio. En resumen todo el hotel necesita temodelacion urgente. Al menos que limpien pasillos y escaleras

Cons:

Hotel viejo y sucio

2026-03-03 • via Nuitee
R
Raul • solo_traveller • mx
9
favorable
Pros:

precio-ubicación

2026-03-02 • via Nuitee
J
José María • family_with_children • mx
10
2026-02-27 • via Nuitee
R
Rodrigo • family_with_children • mx
8
Pros:

La ubicación está bien

Cons:

Le falta mantenimiento, instalaciones descuidadas

2026-02-24 • via Nuitee
Y
Yazmin • family_with_children • mx
6
2026-02-12 • via Nuitee
A
Alfredo • solo_traveller • mx
10
Buenas elección
Pros:

La ubicación y la tranquilidad to

Cons:

No hay disgusto alguno

2026-01-29 • via Nuitee
M
Mirjam • couple • ch
8
2026-01-28 • via Nuitee
R
Rok • family_with_children • si
8
Pros:

Clean room.
Kind staff.

Cons:

Poor water pressure in the shower.
No windows in the room.

2026-01-27 • via Nuitee
P
Palma • couple • bz
9
Pros:

Great staff. Ac perfect. Room very clean.

Cons:

The pool not clean

2026-01-26 • via Nuitee
O
Ofir • family_with_children • mx
8
2026-01-19 • via Nuitee
C
Charles • family_with_children • us
4
Hotel feel o in hard times when taken over by kavia
Cons:

Cleaning noise general maintenance.

2026-01-16 • via Nuitee
M
Marcos • family_with_children • mx
10
Pros:

Ubicacion del hotel

Cons:

Problemas con sanitarios

2026-01-09 • via Nuitee
N
NICOLAS • family_with_children • mx
9
2026-01-08 • via Nuitee