Hotel Santiago

Hotels
•
Kavia Hotels
7.4 (160 reviews)
Calle 62 No 464 x 55 y 57 , Mérida , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Tour desk
Shared lounge/TV area
Public Bath
Outdoor furniture
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Room conditions not as advertised

Categories

Cleanliness
6.74
Numerous mentions of poor cleanliness, including cobwebs, mold, and dirty furniture.
Service
8.71
General consensus indicates responsive and helpful staff, albeit with some noise issues.
Location
9.25
Consistently highlighted as a strong positive aspect with a central location.
Room Quality
7.2
Complaints about room conditions include humidity, lack of windows, and outdated furnishings.
Amenities
5.73
Lack of amenities like a large pool and mentions of deteriorating facilities.
Value for Money
7.69
Mixed reviews regarding value, with some feeling misled about included services.
Food and Beverage
5.74
Breakfast promises were not fulfilled, leading to dissatisfaction.
Overall Experience
8.11
An overall blend of good location and service but marred by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:28

Property Description

Luxurious Colonial Mansion with Free Wi-Fi

Original Mexican Artwork and Air-Conditioned Rooms
Step into Hotel Santiago and immerse yourself in the charm of high ceilings, tiled floors, and original Mexican artwork. Each room provides a comfortable retreat with modern amenities, ensuring a relaxing stay.

Prime Location in Merida's Historic Centre
Nestled in the heart of Merida's historic centre, Hotel Santiago offers proximity to iconic landmarks like Mérida Cathedral and Plaza Grande Square. Explore the city with ease, as the vibrant Paseo de Montejo Boulevard is just a leisurely stroll away.

Convenient Services and Nearby Attractions
Let our 24-hour reception assist you with car rentals and local insights, enhancing your travel experience. Discover the nearby Santa Lucia Park, a mere 130 meters from the hotel, adding a touch of local flair to your stay.

Book now to experience the perfect blend of colonial elegance and modern comfort at Hotel Santiago.

Important information:

Please note that parking is available upon request. The hotel cannot guarantee the availability of parking spaces.

Reservations with breakfast do not include breakfast for minors who enter free, this service has an additional cost.

Please note that for payments with credit card will only be accepted on site, the card holder will be required to present the card at the time of check in.

The limit for check in is 18:00 hrs. Please inform Hotel Santiago in advance of your expected arrival time if you plan to arrive later, otherwise your reservation will be canceled after the time limit.. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs MXN 288 per day.

Location

Guest Reviews

7.4
Based on 160 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 5.73
Value for Money: 7.69
Food and Beverage: 5.74
Overall Experience: 8.11
Y
Yazmin • family_with_children • mx
6
2026-02-12 • via Nuitee
A
Alfredo • solo_traveller • mx
10
Buenas elección
Pros:

La ubicación y la tranquilidad to

Cons:

No hay disgusto alguno

2026-01-29 • via Nuitee
M
Mirjam • couple • ch
8
2026-01-28 • via Nuitee
R
Rok • family_with_children • si
8
Pros:

Clean room.
Kind staff.

Cons:

Poor water pressure in the shower.
No windows in the room.

2026-01-27 • via Nuitee
P
Palma • couple • bz
9
Pros:

Great staff. Ac perfect. Room very clean.

Cons:

The pool not clean

2026-01-26 • via Nuitee
O
Ofir • family_with_children • mx
8
2026-01-19 • via Nuitee
C
Charles • family_with_children • us
4
Hotel feel o in hard times when taken over by kavia
Cons:

Cleaning noise general maintenance.

2026-01-16 • via Nuitee
M
Marcos • family_with_children • mx
10
Pros:

Ubicacion del hotel

Cons:

Problemas con sanitarios

2026-01-09 • via Nuitee
N
NICOLAS • family_with_children • mx
9
2026-01-08 • via Nuitee
P
Philipp • family_with_children • de
7
Pros:

Gute Lage.

2026-01-02 • via Nuitee
S
Samantha Cecilia • family_with_children • mx
8
2026-01-01 • via Nuitee
P
pietro • couple • it
3
Pros:

posizione centrale

Cons:

stanza senza finestra, pareti con umidità, non funzionava lo sciacquone, pulizia scarsa, parcheggio molto più caro di quanto scritto, foto non veritiere,

2025-12-29 • via Nuitee
G
Gomez • extended_group • mx
4
Pros:

La ubicación esta bien esta cerca del centro

Cons:

Que el la aplicación dice que incluye desayuno y no es verdad
Las ventas no tienen seguro están en mal estado
Se puede considerar ya un hotel viejo pisos manchado y el trato del personal bien

2025-12-29 • via Nuitee
C
CHANHWI • couple • kr
3
Pros:

위치

Cons:

오래된 건물이라 변기의 수압이 낮습니다. 개선의 여지가 없습니다. 변기는 무조건 막힌다고 생각하면 됩니다. 직원들도 해줄 수 있는게 없으니 회피하기만 합니다.
방 곳곳에 거미줄이 있고 곰팡이가 피어있을 정도로 청소 상태가 좋지 않습니다.

2025-12-29 • via Nuitee
A
Antonio • family_with_children • mx
7
Triste le falta
Pros:

La ubicación excelente las habitaciones bien pero le falta mobiliario a la habitacion

Cons:

No tenía estacionamiento y no lo dicen hasta que llegan te ofrecen el nocturno pero todo el día te sale muy caro .
Faltan toallas y los wc no funcionan bien y aunque sea dia festivo tienen que hacer limpieza de habitacion.

2025-12-27 • via Nuitee
C
Christian Donahid • family_with_children • mx
9
Pros:

Arquitectura

Cons:

Qu no tenia alberca grande

2025-12-26 • via Nuitee
D
Diana Martínez • family_with_children • mx
10
Buen lugar para hospedarse
Pros:

La ubicación y el personal.

Cons:

Para bajarle al baño tenía poca presion, por lo que hubo que ingeniárselas.

2025-12-21 • via Nuitee
J
Jose • solo_traveller • mx
9
2025-12-17 • via Nuitee
T
Truls • family_with_children • no
8
2025-12-16 • via Nuitee
S
simon • family_with_children • ch
4
Pros:

Bon emplacement

Cons:

Pas de moustiquaire au fenêtre, rapport qualité prix mauvais.

2025-12-15 • via Nuitee