LalaHouse Riverside Residence

Hotels
8.2 (29 reviews)
51 Nguyễn Ngọc Phương , Ho Chi Minh City , vn

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Good location
Responsive staff
Cons:
Poor room cleanliness
Lack of kitchen amenities

Categories

Cleanliness
6.48
Multiple complaints about room cleanliness including dirty WC, garbage full, and beds not made.
Service
8.95
Staff on the phone was responsive and kind, but initial check-in issues created negative sentiment.
Location
8.99
Good location with plenty of room.
Room Quality
7.94
Spacious rooms but lacking some essentials for a serviced apartment.
Amenities
7.47
Missing basic kitchen supplies like plates and cutlery, which were below expectations.
Value for Money
8.43
Offers reasonable value but with multiple service and amenities complaints.
Food and Beverage
8.68
Not mentioned, assumed standard quality for this hotel tier.
Overall Experience
8.65
While there were significant issues with cleanliness and service, the location and responsive staff helped maintain a decent overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:12

Property Description

Convenient Location
LalaHouse Riverside Residence is centrally located, just a stone's throw away from top attractions like Saigon Opera House and Diamond Plaza.

Modern Amenities
Equipped with air-conditioned rooms, a flat-screen TV, and a safety deposit box, our hotel ensures a comfortable stay for all guests.

Multilingual Staff
Our 24-hour front desk staff can assist you in English, Spanish, French, and Vietnamese, ensuring seamless communication throughout your stay.

To experience luxury and convenience in the heart of Ho Chi Minh City, book your stay at LalaHouse Riverside Residence today!

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

8.2
Based on 29 reviews
Cleanliness: 6.48
Service: 8.95
Location: 8.99
Room Quality: 7.94
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 8.68
Overall Experience: 8.65
C
Castaigne solo_traveller vn
4
not the best option
Pros:

we arrived No employees was there. poor indication on how to get the Keys...but mostly the room cleaning wasnt done WC dirty, garbage full, Beds not done etc, it took us 3 Hours to get some support and could start to use the facility only after 10pm. the staff on the phone was responsive and kind and try their best, but not an excuse to the situation it wasnt an early check in

Cons:

Room cleaning condition, poor communication at first...

2025-09-18 via Nuitee
P
Phạm couple vn
8
2025-09-06 via Nuitee
Z
Zih Ciang couple tw
7
2025-09-05 via Nuitee
H
hương nhài couple vn
2
Cons:

Bạn nhân viên không đưa chìa khoá phòng cho mình, mình yêu cầu hỗ trợ thì làm lơ luôn. Thế là phòng cứ để với tình trạng khoing khoá khi ra ngoài

2025-09-04 via Nuitee
H
hương nhài couple vn
3
Cons:

Bạn nhân viên quên k đưa chìa khoá phòng cho mình, mình yêu cầu hỗ trợ thì làm lơ luôn thế là phòng luôn không khoá khi vợ chồng mình đi ra ngoài. Sợ thật sự

2025-09-04 via Nuitee
V
Vo couple vn
8
2025-09-02 via Nuitee
H
Hiếu solo_traveller vn
9
2025-08-30 via Nuitee
couple vn
7
2025-08-13 via Nuitee
J
Jan couple au
6
Pros:

Good location. Plenty of room. Comfy bed.

Cons:

Things needed in the kitchen - plates, knives, spooons etc etc - quite absent. No point of a microwave without a plate. These are small things, and below expectations.

Had to nag on text messagers to get apartment cleaned. it was supposed to be a serviced apartment.

2025-07-06 via Nuitee
G
Giulia solo traveller it
7
It's ok!
Pros:

Great location, in a popular neighborhood but with great restaurants and bars, also frequented by foreigners. The apartment is quite large and comfortable, not very modern but everything worked well as expected. Owners are very nice.

Cons:

The apartment cleaning is not the best, on the balcony there were still cigarettes from the previous person. I advise the property to upload the correct photos of the apartment, because during the booking it seemed like I had booked the room with the large balcony and in the end it was practically 1mx1m. Some ants around and no elevator

2025-06-09 via Nuitee
N
Nguyen solo traveller au
7
Good
Pros:

Good apartment, good area and good value. Will come back.

Cons:

Checked in at 2pm but the room was not ready. It will be hard if you have heavy luggage because there is no elevator. Too many ants in the room, and it needs a good clean especially in the bathroom area, also it needs a shower curtain too to keep the floor dry after shower.

2025-05-12 via Nuitee
S
Slobodan solo traveller vn
10
Exceptional
Pros:

Mây Staff verry nice, she is kind help me a lot. Local verry safe and quiet

2025-04-13 via Nuitee
A
Arvind family with young children in
6
Pleasant
2025-03-25 via Nuitee
S
Skye young couple gb
10
Would definitely stay again
Pros:

Clean room booked at 9pm, very clean, good price in a lovely neighborhood that was quiet at night and didn't see another tourist just lots of locals which was lovely. They even let us leave our bags in a secure room when we were out in the day as we only stayed one night. Would stay again.

2025-03-14 via Nuitee
J
James solo traveller us
8
Great value small hotel in interesting neighborhood.
Pros:

This neighborhood in Binh Thanh, across the river from the zoo, is fantastic. Lively street activity, there's a daily street market (fruits, vegetables, meat, clothing, household goods), there's a two-block western section (bars and restaurants). Great value because of location, and price.

Cons:

My first three days here were in a very sub-standard room, with no real window. After I complained, I was transferred to a nice room, with window. I do wish the bathrooms had separate shower stalls, instead of forcing one to get the entire floor wet when showering.

2025-02-04 via Nuitee
S
Slobodan solo traveller rs
10
All good!
Pros:

Wonderful staff, very helpful and cooperative! The TV was broken as I arrived, tomorrow I was given another one. Bed was comfy, everything worked. WiFi worked properly.

Cons:

The only thing the place is missing is an elevator, but due to the structure of the building it is reasonable and a good exercise to get to the fourth floor.

2025-01-30 via Nuitee
E
Erich family with young children bn
9
Superb
2025-01-05 via Nuitee
A
Anna young couple sk
10
Exceptional
Pros:

LalaHouse Riverside Residence was ideal for my stay. The apartment was roomy, clean, and offered a stunning river view. The location was quiet yet conveniently close to everything. The staff were welcoming, and the amenities were excellent. I highly recommend it

2024-12-06 via Nuitee
J
John young couple nz
10
Exceptional
Pros:

"I had a wonderful stay at LalaHouse Riverside Residence! The location is perfect, right by the river, offering beautiful views from my room.Highly recommend for anyone looking for a relaxing getaway!
"

2024-12-05 via Nuitee
L
Lynnette young couple au
6
It was ok
Cons:

We didn’t like going through locked gate down drive way and in to a garage then up two flights of stairs

2024-11-30 via Nuitee