Playa Encantada

Hotels
8.3 (15 reviews)
Costa de Esmeralda , Casitas , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Tour desk
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Review Highlights

Pros:
Good location
Nice amenities
Cons:
Poor cleanliness
Uncomfortable beds
Breakfast issues

Categories

Cleanliness
7.53
The bathroom was not very clean, impacting the overall cleanliness rating.
Service
9
Good service as mentioned in reviews, no major complaints.
Location
9.54
Excellent location, as highlighted in the reviews.
Room Quality
6.99
The bed quality was poor, leading to a bad night's sleep.
Amenities
9.02
Good facilities like swimming pool; generally appreciated.
Value for Money
8.98
Standard quality for this hotel tier.
Food and Beverage
6.53
Breakfast was unavailable during the stay, which lowered the rating.
Overall Experience
8.8
Despite some issues, the overall experience was acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:21

Property Description

Luxurious Amenities

Indulge in the comfort of air-conditioned rooms with private bathrooms and enjoy the sea view from your own balcony.

Delicious Dining Options

Savor a delightful American breakfast at the hotel and relish in mouthwatering Mexican cuisine at the on-site restaurant.

Family-Friendly Atmosphere

Make lasting memories with your loved ones at the children's playground and take advantage of the private beach area for some quality family time.

Book your stay at Playa Encantada in Casitas today to experience a perfect blend of relaxation and adventure!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.3
Based on 15 reviews
Cleanliness: 7.53
Service: 9
Location: 9.54
Room Quality: 6.99
Amenities: 9.02
Value for Money: 8.98
Food and Beverage: 6.53
Overall Experience: 8.8
V
Vianney Olvera • couple • mx
10
2026-03-02 • via Nuitee
M
Marco • couple • mx
7
2026-02-23 • via Nuitee
H
hulber • family_with_children • us
8
Nice
Pros:

Nice

Cons:

Did not accept card payment at the restaurant

2026-02-23 • via Nuitee
C
CORTES JIMÉNEZ • family_with_children • mx
9
buen lugar para pasar unos dias tranquilos en la playa
Pros:

Las instalaciones y la ubicación

Cons:

Creo que les falta una palapas en la playa, frente al hotel que sean exclusivas para el huésped y servicio de bar en la playa, mejorar el servicio de restaurante, en especial el desayuno que tengas las opciones y platillos

2026-01-26 • via Nuitee
V
Villa • extended_group • mx
10
2026-01-19 • via Nuitee
N
Nayeli • couple • mx
10
2026-01-08 • via Nuitee
G
Gerardo • family_with_children • mx
8
Cons:

Que no habia agua caliente cuando se requeria y tardaban en ponerla.

2026-01-07 • via Nuitee
R
Roberto • extended_group • mx
10
Pros:

Lo cercano a la playa

Cons:

Más que el hotel, las personas, muy sucias

2026-01-03 • via Nuitee
M
Merida • couple • mx
9
Estancia agradable cerca del mar para descansar.
Pros:

Desayuno muy básico, pero con buen sazón.

2025-12-31 • via Nuitee
C
Claudia • family_with_children • mx
9
Pros:

Desayuno muy bien, amable personal, cuenta con aire acondicionado,

Cons:

Se podría poner shampoo en baño solo dan jabón de cuerpo pero no shampoo.

2025-12-26 • via Nuitee
J
Jesus Gibran • solo_traveller • mx
8
Excelente lugar, para alojarse
Pros:

Excelente hotel muy buen ubicación, buen servicio
Desayuno no hubo en los días que estuve ahí, no me dieron horario para consumirlo y a la entrada no me comentaron

Cons:

En general solo fue la parte del deayuno

2025-11-13 • via Nuitee
A
Amanda • family_with_children • mx
6
Bonito lugar pero camas horribles
Pros:

La vegetación y el tamaño de la alberca

Cons:

Nuestro baño no estaba tan limpio y la cama estaba terrible el colchón que esta pegado al baño super vencido pasamos una muy mala noche

2025-08-26 • via Nuitee
P
Preza • family_with_children • mx
10
2025-08-04 • via Nuitee
T
Teresa • family_with_children • mx
10
Excelente
Pros:

Las instalaciones y la ubicación.

2025-07-07 • via Nuitee
E
Edgar • family with young children • mx
7
I would stay again if the rooms were improved a little more.
Pros:

The view, the path to the beach and the pool were all good, the attention to detail was perfect

Cons:

Everything was fine regarding the room and the stay, except that in one room the air conditioning was not working well, the TV controls needed new batteries, and as for the staff, everything was fine, but we had a difference with the night watchman, we informed the reception if we could heat water, they said yes that they would notify the watchman but at night we went and he refused, he said that he does not enter the kitchen.

2025-03-21 • via Nuitee