Highliner Hotel

Hotels
•
Aquilini
7 (310 reviews)
815 First Avenue West , Prince Rupert , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Car hire
See all facilities

Review Highlights

Pros:
Top notch everything
Good variety at breakfast
Ocean view
Cons:
Cleanliness issues
Room maintenance problems
Overpriced for quality

Categories

Cleanliness
5.25
Multiple complaints about the cleanliness of rooms and presence of bugs.
Service
8.75
Staff at breakfast were friendly and efficient, suggesting standard service quality.
Location
8.25
Conveniently located close to BC Ferries, but some reviews indicated difficulty finding the hotel.
Room Quality
5.75
Issues with room maintenance, including broken fixtures and complaints about bedbugs.
Amenities
7.75
Free parking and a good ocean view mentioned positively, despite complaints about AC.
Value for Money
6.25
Guests described the stay as overpriced for the amenities and condition of the hotel.
Food and Beverage
6.75
Breakfast was good but the dining area was drab, and poor service noted when food was gone.
Overall Experience
7.25
Target overall rating based on mixed reviews highlighting both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 21:40

Property Description

Ocean and Mountain Views
Experience breathtaking views from every room overlooking the ocean or mountains. Enjoy the serene beauty of nature right from your private balcony.

On-Site Dining and Amenities
Indulge in delicious local cuisine at the First Avenue Bistro, open all day for your convenience. Take advantage of the on-site gym, sewing shop, and car rental services for a hassle-free stay.

Convenient Location
Located in downtown Prince Rupert, just a stone's throw away from the waterfront, the Highliner Plaza offers easy access to the Prince Rupert Performing Arts Center and Alaska Ferry Terminals. Explore nearby shops and restaurants within walking distance.

Book your stay at the Hotel Highliner Plaza now for a memorable and convenient experience.

Important information:

Please note, a pre-authorization is required when using a credit card. This amount does not include the tax and it is fully refundable upon check-out.

Please note, children cannot eat for free unless extra person charge is paid for.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7
Based on 310 reviews
Cleanliness: 5.25
Service: 8.75
Location: 8.25
Room Quality: 5.75
Amenities: 7.75
Value for Money: 6.25
Food and Beverage: 6.75
Overall Experience: 7.25
C
Corinna • family_with_children • ca
4
staying on any floor aside from 3rd & 4th is great.
Pros:

the breakfast was good, at times had to wait for trays to be filled. But, understandable.

Cons:

i didn't like the stuff that was put out in rooms as i had my granddaughters with me and i had to hide those things away. i heard about the mice on two floors and those aren't good for Elders or babies, pregnant ladies. i stayed on the 6th floor and that was good but 3rd & 4th a no no for me. We have people who go in for medical and they get put on those floors. and they already have health issues.

2026-02-13 • via Nuitee
G
gabby • couple • ca
10
Pros:

Breakfast was a great surprise,good selection,rooms were super cozy and clean very quiet too.Great location only 4 mins to Ferry and Train station .

Cons:

The rain lol.

2026-02-09 • via Nuitee
S
Sharon • solo_traveller • ca
8
Very nice.
Pros:

The hotel had been nicely updated and my room was bright and clean. Staff were friendly and helpful. There was lots of space.

Cons:

I liked the hotel.

2026-01-19 • via Nuitee
Y
Yoseph • couple • ca
7
2026-01-19 • via Nuitee
A
Alexey • solo_traveller • ca
2
Pros:

Uncomfortable and awful matrass, Flys about 5 of them meet me in the room at the first day. Heat isn't working. Yellow water from the sink and bathroom. Bad cleaning. Bad service, worse hotel in my life. Not worth the money I paid.

Cons:

Nothing

2026-01-19 • via Nuitee
D
Duncan • solo_traveller • ca
10
2026-01-08 • via Nuitee
D
Duane • solo_traveller • ca
10
2025-12-29 • via Nuitee
S
Sharon • family_with_children • ca
1
Nothing like advertised
Pros:

Nothing false advertising rooms were not at all.As shown in pictures, we ended up moving hotels

Cons:

Nothing false advertising facility looked nothing like the photos. We ended up moving hotels

2025-12-28 • via Nuitee
D
Darcy • couple • ca
9
2025-12-23 • via Nuitee
D
Duane • family_with_children • ca
10
2025-12-14 • via Nuitee
C
Charles • family_with_children • ca
10
2025-12-14 • via Nuitee
R
Robinson • solo_traveller • ca
10
2025-12-12 • via Nuitee
E
Edward • couple • ca
8
2025-12-11 • via Nuitee
R
Rick • solo_traveller • ca
10
Great hotel to stay!
Pros:

Everything was top notch

Cons:

No complaints

2025-11-29 • via Nuitee
K
Kandiss • family_with_children • ca
7
2025-11-24 • via Nuitee
J
Jason • solo_traveller • ca
6
Well the water in my room quit working and the toilet water appeared to have something coming out of it see photo attach
Pros:

Convince to get to.

Cons:

The hotel is poorly maintained, with broken windows and damaged doors

2025-11-22 • via Nuitee
M
Mario • solo_traveller • ca
8
2025-11-13 • via Nuitee
B
Brown • family_with_children • ca
10
2025-11-10 • via Nuitee
E
Emily • couple • ca
10
2025-11-02 • via Nuitee
N
Nina • solo_traveller • ca
1
Cons:

Bedbugs found in my room

2025-11-02 • via Nuitee