Facilities

ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Self parking (surcharge)
Airport transportation - pickup (surcharge)
See all facilities

Review Highlights

Pros:
Excellent location/river view
Pool and hot tub area
Friendly staff (in many instances)
Free laundry and attractive facility
Good/varied breakfast (per some guests)
Reasonable price for some guests
Cons:
Cleanliness issues: filthy rooms, ants, smoke/old carpet smells
Room problems: hard beds, bad pillows, heating/AC failures, leaking toilets
Food/service problems: poorly stocked breakfast, awful coffee, extremely slow restaurant service
Inconsistent or unhelpful front desk service and billing/refund issues
Maintenance/safety issues: lock battery failures, sidewalks not shoveled

Categories

Cleanliness
5.5
Mixed but leaning negative: multiple guests reported unclean or filthy rooms, ants, smoke/old-carpet smell and remnants from previous guests, though some reviewers said rooms were clean.
Service
7.1
Mixed service: several mentions of friendly and responsive staff and helpful front desk agents, but others reported long check-in waits, unhelpful staff and problematic billing/refund experiences.
Location
10
Strong positive sentiment: repeatedly praised for river views and being close to venues/places guests needed; location is a clear highlight.
Room Quality
5
Several negative room issues: hard beds, awful pillows, heating/AC failures, leaking toilets, and reports of remodeling not extending to rooms; some guests found rooms acceptable.
Amenities
8.3
Generally positive: popular pool and hot tub area, bar/booths, free laundry, and attractive facility noted, though some amenity-related issues (pool under construction, breakfast setup) were reported.
Value for Money
7.3
Mixed value: several guests mentioned good price and perceived value, but serious negatives (unexpected charges, cleanliness and service problems) lowered perceived value for others.
Food and Beverage
6.4
Mixed to negative: some reviewers praised a comprehensive breakfast; others described a pitiful continental, poorly stocked breakfast, awful coffee, and extremely poor restaurant service (very long waits, suspected food poisoning).
Overall Experience
8
Overall mixed but favourable in parts: strong location and amenities (pool, river view) and several friendly staff reports, offset by recurring cleanliness, room and food/service problems; reflects an overall reasonably positive stay for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:35

Property Description

Scenic Oasis by the River
Explore the tranquil gardens, relax in the shared lounge, or unwind on the terrace at Riverside Hotel. Indulge in the comfort of the indoor pool and stay active in the fitness centre.

Sophisticated Accommodations
Each room at Riverside Hotel boasts a coffee machine, flat-screen TV, and air conditioning. Select rooms offer a private balcony for a breathtaking view.

Sumptuous Dining and Relaxation
Start your day with a buffet or continental breakfast. Wind down with a visit to the hot tub for ultimate relaxation.

Book your serene stay at Riverside Hotel now and experience luxury by the river in Casper!

Important information:

Please note that {dogs/pets} are only allowed upon request and subject to approval. [Additional charges may apply]
Swimming pool will be closed Monday ,January 12th until Thursday, January 29th ,2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 444 reviews
Cleanliness: 5.5
Service: 7.1
Location: 10
Room Quality: 5
Amenities: 8.3
Value for Money: 7.3
Food and Beverage: 6.4
Overall Experience: 8
W
Wanda • couple • us
5
Will not stay again at Riverside
2026-03-14 • via Nuitee
C
Clay • family_with_children • us
9
Riverside
Pros:

Location and interior restaurant.

Cons:

Slightly unclean room.

2026-03-11 • via Nuitee
M
Misty • family_with_children • us
8
Great value
Pros:

The hotel was beautiful, pool was nice, the breakfast was good, the one guy working the desk of a huge hotel was very nice.

Cons:

I didn't like having to wait 10-15 minutes to get checked in because the one guy had too much to do for one guy. The room had some things from the previous guest under the bed.

2026-03-11 • via Nuitee
H
Harmony • solo_traveller • us
1
2026-03-06 • via Nuitee
O
Oliver • family_with_children • us
9
2026-03-04 • via Nuitee
A
Angela • extended_group • us
8
2026-03-04 • via Nuitee
L
Lucy • extended_group • us
8
2026-03-02 • via Nuitee
J
Jennifer • couple • us
10
A great place and plenty of room !!
Pros:

Pool area and hot tub plus many places to relax ! Nice booths and the bar !

Cons:

I wish the bar had regular beer !

2026-03-02 • via Nuitee
M
mona • family_with_children • us
8
2026-03-02 • via Nuitee
A
Angelique • couple • us
8
Pros:

Friendly staffing, clean , comfortable, great pool area ! Definitely would stay again

Cons:

The worst coffee I've ever tasted don't know we're they got it from but definitely need to change the coffee in the rooms and the lobby/breakfast area !

2026-03-01 • via Nuitee
M
Marcy • solo_traveller • us
8
Was there just over night
Pros:

It was clean!

Cons:

Had problems finding it in the dark,

2026-02-28 • via Nuitee
J
James • family_with_children • us
8
2026-02-27 • via Nuitee
T
Travitz • couple • us
1
Didn't stay
Pros:

Nothing

Cons:

Staff not helpful

2026-02-26 • via Nuitee
G
Gentry • solo_traveller • us
4
Continental Chaos
Pros:

Location

Cons:

The toilet constantly leaked, the bed was hard, they didn’t shovel any of the sidewalks for snow, our lock battery died and we could t get in our room. The continental breakfast was pitiful.

2026-02-24 • via Nuitee
C
Cory • couple • us
7
2026-02-14 • via Nuitee
R
Ron • solo_traveller • us
7
2026-02-08 • via Nuitee
B
Brittney • family_with_children • us
8
2026-02-08 • via Nuitee
G
Goodman • solo_traveller • us
10
2026-01-31 • via Nuitee
B
Brittni • family_with_children • us
4
Disappointed with how cold it was. And no staff help.
Pros:

Location was good for the venue we were at.

Cons:

Our heater blew only lukewarm air the room was freezing when we got there (January in Casper Wy.) breakfast the first day was not stocked with plates or cups and out of all food. Also traveled with 3 kids who wanted to swim no where on the website said it was under construction.

2026-01-29 • via Nuitee
C
Cynthia • solo_traveller • us
8
This is my go-to place to stay in Casper!
Pros:

The breakfast was really comprehensive... omelettes, potatoes, waffles, cereal, yogurt, fresh fruit, etc... The rooms are always very clean and I'm so glad that you are pet friendly even though I didn't have my dog with me on this trip.

Cons:

I don't like the heavy air freshener that's in the lobby. It's really overwhelming and it makes me sick to my stomach. I didn't know the restaurant / bar was open based on the website.

2026-01-22 • via Nuitee