Mittagong Hotel

We had booked 3 rooms for 7 people for 2 nights. We had asked (and received confirmation) for a fold out bed (to accommodate a 3rd person in a room), but this was not organised on arrival. The message hadn't been recorded and passed on to the relevant staff. The good news is that the staff working in the hotel on the day went above and beyond and offered us an extra room. We were lucky though that one was available.

No lift - a few flights of stairs with luggage

Shared bathroom - not clear on the listing.
It is a pub on the Main Street so not unexpected but it’s pretty noisy.

We felt mislead as there was no mention in the profile that the rooms had no running water and that our floor had to share two bathrooms which is different to a private bathroom. $220 was far too high for a room without its own bathroom.

On Friday night our room was directly above a live music event. We were given no warning about this event. The singer had a 1 metre amplifier in a tiny pub room, with a drunk and noisy audience. We could not sleep. After the musician finished at 10pm the staff put on loud piped music which penetrated our room very loudly too. Online the closing time is listed as 10.30pm and when I spoke to staff about the noise the response was ‘we’re licensed till midnight’ they did turn the music down slightly but still we couldn’t sleep until it finally went off at 11.11pm. Staff couldn’t care less that we had paid $300 for the room. When you pay for a bed, you expect to sleep. We had an early start the next day and wanted to go to sleep at 9.30pm.