concierge hotel

Hotels
7.9 (636 reviews)
36 Saint Mary's Avenue , Durban , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Poor cleanliness
Unsafe location

Categories

Cleanliness
7.36
Several reviews mentioned issues with cleanliness, including dirty curtains and hair on shelves.
Service
8.83
Most reviews noted friendly and helpful staff, contributing positively to the overall service experience.
Location
6.87
Negative sentiments regarding the safety and overall appeal of the area were expressed in multiple reviews.
Room Quality
7.82
Rooms were described as clean but with some issues like torn sheets and cramped conditions.
Amenities
8.35
Facilities like a restaurant and outdoor spaces were appreciated, adding to the overall enjoyment.
Value for Money
8.31
Given the overall experiences, guests perceived it to offer reasonable value considering prices.
Food and Beverage
7.86
Food quality received mixed reviews; while some enjoyed it, others found it lacking.
Overall Experience
7.83
Overall, experiences varied significantly with a mix of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:42

Property Description

Luxurious Accommodation
Indulge in rooms equipped with modern amenities such as air conditioning, flat-screen TVs, and balconies in select units.

Convenient Facilities
Enjoy free WiFi, on-site restaurant, bar, and complimentary private parking for a hassle-free stay.

Prime Location
Explore nearby attractions like Suncoast Beach, Durban Botanic Gardens, and Greyville Racecourse during your stay at Concierge Hotel.

Book now for an unforgettable experience!

Important information:

Please note that the entrance at 36 Saint Mary's Avenue is currently under construction. During this period, guests are requested to use the temporary entrance located at 37 Campbell Avenue, Greyville, Durban.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 636 reviews
Cleanliness: 7.36
Service: 8.83
Location: 6.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
M
Mandisa • couple • za
10
2026-08-27 • via Nuitee
T
Thato • solo_traveller • za
10
2026-08-27 • via Nuitee
D
dlamini • solo_traveller • za
7
2026-08-24 • via Nuitee
B
Busisiwe • solo_traveller • za
10
Pros:

Everything was perfect

Cons:

Nothing

2026-08-23 • via Nuitee
A
Asanda • couple • za
10
2026-08-23 • via Nuitee
M
Mthembu • couple • za
10
2026-08-23 • via Nuitee
L
Landikaya • couple • za
7
2026-08-22 • via Nuitee
M
Mc Donald • solo_traveller • za
10
2026-08-20 • via Nuitee
Z
Zama • solo_traveller • za
6
2026-08-17 • via Nuitee
J
jonathan • couple • za
6
2026-08-14 • via Nuitee
M
Maria • solo_traveller • za
1
Falsely advertised. Horrible place.
Pros:

Nothing. Couldn't stay there because this falsely advertised. The place looks like a shebeen.

Cons:

Everything. Couldn't sleep there. Loud music. Unsafe. And they refused to give us a free cancelation while acknowledging that their place is not as advertised. Had to pay for a new place.

2026-08-13 • via Nuitee
R
Rayhaan • couple • za
1
Dodgy, didn't check in and asked for a refund, but was told booking.com will give me a refund
Pros:

I did not stay at the hotel. Is there any way of getting a refund please

Cons:

The area, location and appearance and property was extremely dodgy and scary. Created a bad fear to stay there. Did not check in at all

2026-08-13 • via Nuitee
A
Azola • couple • za
1
2026-08-12 • via Nuitee
M
Mrr Yamkela Ngubo • couple • za
9
2026-08-11 • via Nuitee
M
Mohamed fareed • solo_traveller • za
2
2026-08-11 • via Nuitee
M
Mohamed fareed • solo_traveller • za
3
2026-08-11 • via Nuitee
B
Bongani • couple • za
8
2026-08-10 • via Nuitee
Z
Zinhle • couple • za
8
Perfect
Pros:

Everything

The security was very helpful

Cons:

Nothing

2026-08-10 • via Nuitee
L
Lisl • extended_group • za
6
Bed slept comforable and staff very friendly but noise / parties around the area made it unpleasant and almost scary
Pros:

Beds were large

Cons:

Location - not great surroundings and super noisy until just after 12:00 in the evening. Bedding and towels old and damaged.

2026-08-09 • via Nuitee
B
Brent • couple • za
10
2026-08-08 • via Nuitee