concierge hotel

Hotels
7.9 (465 reviews)
36 Saint Mary's Avenue , Durban , za

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Poor cleanliness
Unsafe location

Categories

Cleanliness
7.36
Several reviews mentioned issues with cleanliness, including dirty curtains and hair on shelves.
Service
8.83
Most reviews noted friendly and helpful staff, contributing positively to the overall service experience.
Location
6.87
Negative sentiments regarding the safety and overall appeal of the area were expressed in multiple reviews.
Room Quality
7.82
Rooms were described as clean but with some issues like torn sheets and cramped conditions.
Amenities
8.35
Facilities like a restaurant and outdoor spaces were appreciated, adding to the overall enjoyment.
Value for Money
8.31
Given the overall experiences, guests perceived it to offer reasonable value considering prices.
Food and Beverage
7.86
Food quality received mixed reviews; while some enjoyed it, others found it lacking.
Overall Experience
7.83
Overall, experiences varied significantly with a mix of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:42

Property Description

Luxurious Accommodation
Indulge in rooms equipped with modern amenities such as air conditioning, flat-screen TVs, and balconies in select units.

Convenient Facilities
Enjoy free WiFi, on-site restaurant, bar, and complimentary private parking for a hassle-free stay.

Prime Location
Explore nearby attractions like Suncoast Beach, Durban Botanic Gardens, and Greyville Racecourse during your stay at Concierge Hotel.

Book now for an unforgettable experience!

Important information:

Please note that the entrance at 36 Saint Mary's Avenue is currently under construction. During this period, guests are requested to use the temporary entrance located at 37 Campbell Avenue, Greyville, Durban.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 465 reviews
Cleanliness: 7.36
Service: 8.83
Location: 6.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
T
Thula • couple • za
8
Pros:

The room is spacious and well appointed. Simple and subtle decor too, very surprising as room interiors can sometimes be very tacky in Durban.

Cons:

The area though very conveniently located near great restaurants and the vibrant Florida road has some car mechanic shop as a neighbor and it is an eyesore

2026-02-13 • via Nuitee
S
Sibu • couple • za
10
Pros:

The staff is always friendly and rooms are super clean and comfortable 👌

2026-02-13 • via Nuitee
S
Sibu • couple • za
10
Pros:

Staff is always friendly and our stay was enjoyable

2026-02-13 • via Nuitee
K
Khululekile • couple • za
7
I really loved my stay and the staff really were the best and that is the main reason I would be coming back ! See you s
Pros:

The staff . It almost felt like a home away from home. They have a restaurant and bar on site and the manager /owner accommodated all our request. I will definitely be coming back

Cons:

The shower is beautiful aesthetically but if you are sort of a neat freak like me , ask for a mop so you can clean afterwards because the water goes all over the bathroom tiles

2026-02-12 • via Nuitee
M
Mc Donald • couple • za
10
Pros:

The staff was very polite and friendly

2026-02-11 • via Nuitee
C
Charity • couple • za
10
2026-02-10 • via Nuitee
K
Kyle • solo_traveller • kr
8
City hide away
2026-02-08 • via Nuitee
S
Shae • couple • za
1
Terrible
Pros:

Absolutely nothing!

Cons:

It was dirty with burnt laundry and there were cockroaches. The key were given was not working neither was the aircon we had a terrible stay

2026-02-08 • via Nuitee
H
Herrmann • couple • de
7
Pros:

Ist etwas weit vom Schuss entfernt, mit essen etwas langsam

2026-02-08 • via Nuitee
G
Goodness • couple • za
1
2026-01-30 • via Nuitee
Z
Zibele • couple • za
7
Good value for money. Clean
Pros:

Staff is friendly.
It had a good Accomodation.

Cons:

The keys are kept by the staff. No keys handed to customers. That makes going out inconvenient

2026-01-30 • via Nuitee
J
Jabu • couple • za
7
2026-01-28 • via Nuitee
R
rael • solo_traveller • za
6
2026-01-27 • via Nuitee
J
Jorg • couple • za
7
Cool little hotel heading in the right direction
Pros:

Quickly design features. Close to Florida road, the nightlife and restaurant. The staff were super.

Cons:

It needs a bit of TLC. New manager seems to be going the right way.

2026-01-27 • via Nuitee
B
Bongwe • solo_traveller • za
7
Cons:

The location

2026-01-27 • via Nuitee
N
Nompilo • solo_traveller • za
10
Great place for its price.
Pros:

Beautiful and peaceful hotel. The staff is incredibly kind and so helpful, they are so welcoming

2026-01-26 • via Nuitee
N
Naidoo • solo_traveller • za
7
2026-01-24 • via Nuitee
R
Rev Mafungwase • couple • za
10
2026-01-21 • via Nuitee
Z
Zuziwe • solo_traveller • za
10
Enjoyed my stay was treated very nice
Pros:

Location, friendly staff, cleanliness of rooms

Cons:

On the restaurant side they have a long waiting time they should fix only that

2026-01-20 • via Nuitee
L
Lwandile • couple • za
10
2026-01-20 • via Nuitee