concierge hotel

Hotels
7.9 (497 reviews)
36 Saint Mary's Avenue , Durban , za

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Safety deposit box
Fax/photocopying
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Poor cleanliness
Unsafe location

Categories

Cleanliness
7.36
Several reviews mentioned issues with cleanliness, including dirty curtains and hair on shelves.
Service
8.83
Most reviews noted friendly and helpful staff, contributing positively to the overall service experience.
Location
6.87
Negative sentiments regarding the safety and overall appeal of the area were expressed in multiple reviews.
Room Quality
7.82
Rooms were described as clean but with some issues like torn sheets and cramped conditions.
Amenities
8.35
Facilities like a restaurant and outdoor spaces were appreciated, adding to the overall enjoyment.
Value for Money
8.31
Given the overall experiences, guests perceived it to offer reasonable value considering prices.
Food and Beverage
7.86
Food quality received mixed reviews; while some enjoyed it, others found it lacking.
Overall Experience
7.83
Overall, experiences varied significantly with a mix of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:42

Property Description

Luxurious Accommodation
Indulge in rooms equipped with modern amenities such as air conditioning, flat-screen TVs, and balconies in select units.

Convenient Facilities
Enjoy free WiFi, on-site restaurant, bar, and complimentary private parking for a hassle-free stay.

Prime Location
Explore nearby attractions like Suncoast Beach, Durban Botanic Gardens, and Greyville Racecourse during your stay at Concierge Hotel.

Book now for an unforgettable experience!

Important information:

Please note that the entrance at 36 Saint Mary's Avenue is currently under construction. During this period, guests are requested to use the temporary entrance located at 37 Campbell Avenue, Greyville, Durban.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 497 reviews
Cleanliness: 7.36
Service: 8.83
Location: 6.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 7.83
M
MARGARET • solo_traveller • za
10
Pros:

Akiel, the manager, and staff were very friendly, helpful and obliging. Akiel went the extra mile in terms of finding transport for me to the airport and excursions.

Cons:

Just the end of the road had some shady characters hanging around

2026-04-11 • via Nuitee
M
Mac • couple • za
8
2026-04-08 • via Nuitee
S
Shamandla • couple • za
10
Marvelous
Pros:

I just loved the place when we entered the gate we were welcome with smiles and all staff very friendly I wished we booked more days

2026-04-07 • via Nuitee
K
K • couple • za
3
Good room size, but area seemed unsafe!
Pros:

The room size is good

Cons:

The location was not ideal, based in an Ally. The photos online and the campsite not hotel were not aligned, was quit disappointed from what was seen online to what we saw in person, the host was understanding though.

2026-04-07 • via Nuitee
J
Jansen • couple • za
10
Pros:

The rooms are beautiful and feel luxurious and the service was excellent.

2026-04-07 • via Nuitee
K
Karabo • couple • za
8
Me and my granny had a good stay. Thank you guys
Pros:

The place is very clean and the food is good.

Thanks to the lovely staff they are so welcoming, friendly and helpful.

2026-04-06 • via Nuitee
• couple • za
2
2026-04-05 • via Nuitee
N
nonhle • couple • za
10
Excellent
Pros:

Staff was friendly, property close to amenities

2026-04-05 • via Nuitee
N
nonhlanhla • couple • za
10
2026-04-05 • via Nuitee
N
nondumiso • couple • za
10
Pros:

Staff were very friendly

2026-04-05 • via Nuitee
M
Marcel • couple • nl
9
Pros:

Hartelijke ontvangst. Prettig binnenplaatsje om te chillen.

Cons:

Agressieve muggen op het terras.

2026-04-04 • via Nuitee
D
Dan • couple • za
7
2026-04-02 • via Nuitee
S
Siphesihle • couple • us
9
Very Pleasant
Pros:

The warm welcome, friendly staff made my overall experience super homely.
I’m definitely coming back again. The feel oh the place gives your art gallery intimate almost Bali vibe experience. It’s a hidden GEM indeed:)

Cons:

Nothing

2026-04-02 • via Nuitee
N
Nkanyiso • solo_traveller • za
7
2026-03-31 • via Nuitee
M
Muzi • solo_traveller • za
8
2026-03-30 • via Nuitee
L
Levena • couple • za
6
Functional accommodation- needs maintenance
2026-03-30 • via Nuitee
N
Nokwazi • couple • za
10
Pros:

Staff. Customer Care. Food. Room.

2026-03-30 • via Nuitee
J
Jele • solo_traveller • za
8
Good place to stay
Pros:

The rooms were clean and the location is closer to everything.

Cons:

Pillowcase were not changed for my 3 night duration
DSTV freez while you watching the channel.

2026-03-29 • via Nuitee
K
Kefuwe • couple • za
10
Pros:

Loved the breakfast, and the scenery was absolutely beautiful

Cons:

N/A

2026-03-29 • via Nuitee
S
sithole • couple • za
10
Pros:

The food and the bedrooms wowww

Cons:

I liked everything

2026-03-28 • via Nuitee