Rosewood Garden

The rooms all smelled like they didn’t really clean them well. No toilet paper you had to ask the front lobby.
Walking in to the hall ways there was a damaged wall with rotting wood smell it wasn’t to enjoyable to stay here.

Everything. Was a horrible stay and the manager is worthless zero help. We were there to get married. Got locked out of our room on accident , called management, no one was working in the whole motel. We had to get married in sweat pants as we couldn’t get into our room for our wedding clothes.

There was no drinks for purchase and when trying to find staff there was no one around.

I booked the room 4 months ago with check-in after 4. We went to check in at 4:35, and there wasn't anybody there. We called the number provided numerous times. Finally after a half hour someone answered, and said they would be there in 10 minutes to check us in. We waited another 40 minutes, and nobody showed up. We continued to call, but no answer. We had to find and book a different hotel. We also were not refunded our money.

Booked a king room and got a room with two double beds
No hand towels
Mold on shower curtain
Dirty disgusting toilet
Dirty floor
Dirty comforter
Bare bones room
No drinking cups
No coffee
Could find staff at check out.
Phone goes to voicemail and mailbox was full.
Loud traffic outside

dirty room.
stains on sheets.
dead bugs on floor, possibly bugs on bed. dead bug near outlet.
clumps of hair in bathroom.
moldy shower curtain.
wifi connection was not great; roku tv kept going out.

The room was disgusting. Absolutely unacceptable as a hotel, motel, or any place to lay someone’s head. There was some brown splatters on the walls and the beds. The sheets were black, yellow and stained with who knows what. Our door was clearly kicked in and didn’t latch or close. The screws and the trim with sticking out and falling off. I asked for a refund so I could find some place else to sleep, and the front desk girl was in a panic bc her manager had quit already, and the phone lines were off, so my 3rd party couldn’t even communicate with the property to handle the situation. I expect a full refund and don’t advise anyone to stay here.

Needs work to entire building water damage, room floors wasn't swept, stains on the sheets and prices for what it was is to high for what it looked like. Nice staff comfy beds but the pillows were too big and firm. Broken glass in the parking lot that wasn't cleaned in the 24 hours of being there, bags in the garage cans weren't fixed after the wind had messed it up. Said someone would be at the front desk till 10pm and after we checked in no one was seen again.

No hand towels in the the room. No W-Fi in the room. No TV service and no streaming available due to no available Wi-Fi in the room... Not sure why there was a TV on the wall. It took a while to get checked and the staff that checked us in spoke very broken English so it was hard to understand what took so long to make that happen. The refundable deposit listed on booking.com was $75.00 and when we checked in the refundable deposit that they charged was $150.00.

The place was very dirty. This place needs to be taken off the Amp.

Everything. Let’s start with the outside of the building. The property looks decrepit. It is located just mere blocks from nice hotels and restaurants, yet they’ve made no effort to make the building or its surroundings presentable. The lobby looks to be where all of their budget went, as the rest of the building is rotting. There are ceiling tiles missing throughout. The carpets in the hallways reek of mold, the baseboards are falling apart, there are burnt out outlets where the ACs are in the hallways, making the hallways heat and humidity unbearable due to obvious water damage combined with no ventillation. The garbage disposal area is an open window room directly connected to the hallways. The stairways have no lighting or windows, and have insulation on the floor. This building likely has asbestos. DO NOT STAY HERE. It is unsafe. All of their doors do not lock at night. There is no security precautions whatsoever. The two outside doors are broken, one does not close, while the other has literal duct tape over the locking mechanism. The rooms look decent enough, but smell of mold and mildew, and I didn’t dare lay on the bed after seeing the condition of the rest of building. Now that we’re done talking about the conditions of the building, let’s talk about the two teenage girls working the desk. When I arrived, I was on a time crunch as I had a wedding to get to. I sat for 15 minutes waiting for them to serve the customer in front of me. Two workers should be able to serve two customers at the same time, but these girls had significant language barriers (not the major issue but frustrating none the less) which made it very difficult for them to complete basic tasks such as checking us in. Once it was my turn, they asked for my id and credit card. I looked away for one moment, and once I looked up, I noticed that one of the girls had taken literal photos of my ID and Credit card on their phone, and was sending it in a text message. When I questioned them

That I haven't received a refund after they canceled my reservation. No reason for why reservation was canceled. They need to honor my refund - this wasn't my fault.

Too creepy

There was no breakfast- there was no staff available for help-
There were no accomodations in the room- chair, coffee pot, microwave, refrigerator
We had to bring our own garbage outside.
We had to get coffee at the gas station across the street. The lady there told us that is were the transients stay in the winter.