Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean facilities
Good breakfast options
Nice amenities
Cons:
Temperature issues in rooms
Paying for parking
Limited minibar options
Food poisoning concern

Categories

Cleanliness
8.16
Cleanliness was generally reported positively but had some concerns regarding room conditions.
Service
9.13
Most reviews highlighted staff as extremely pleasant and helpful.
Location
9.17
The central location was consistently praised for its convenience.
Room Quality
8.12
Rooms were generally comfortable, but issues like temperature control were noted.
Amenities
9.15
Amenities like the rooftop bar and breakfast received positive remarks.
Value for Money
8.61
Overall value is perceived positively in relation to offerings.
Food and Beverage
8.66
Food options received favorable reviews with mention of good breakfast.
Overall Experience
8.63
The general experience was good, with a few concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:58

Property Description

Luxurious Accommodation
Mercure Newport offers air-conditioned rooms with modern amenities including a flat-screen TV and a private bathroom, ensuring a comfortable stay for all guests.

Convenient Facilities
Guests can enjoy access to a fitness centre, terrace, and a restaurant/bar, perfect for relaxation and unwinding during their stay. The 24-hour front desk and room service cater to all needs promptly.

Ideal Location
Located just 20 km from University of South Wales - Cardiff Campus, and with Motorpoint Arena Cardiff and Cardiff University nearby, Mercure Newport is the perfect choice for both leisure and business travelers.

To experience a blend of comfort and convenience, book your stay at Mercure Newport now.

Important information:

Please be advised that there is no parking available at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 4252 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
J
james • couple • gb
9
2026-07-18 • via Nuitee
R
Rhianna • solo_traveller • gb
10
2026-07-18 • via Nuitee
F
Fred • couple • nl
8
Een goed hotel.
Pros:

Goed hotel dicht bij de betaalde parkeergarage en bij shopping centre. Zeer vriendelijk personeel en het buitenterras is heerlijk. Het eten is er ook goed.

Cons:

Het ontbreken van diverse vleeswaren en kaas bij het continentale ontbijt. De parkeerkosten a 15 pond per dag.
Het centrum waar het hotel ligt, buiten het shopping Centre, valt zeer tegen (veel straatvuil en geen sfeer)

2026-07-17 • via Nuitee
E
Elizabeth • couple • gb
8
2026-07-16 • via Nuitee
A
Alice • couple • gb
10
Perfect weekend treat
Pros:

Great location, friendly staff and plentiful breakfast selection

2026-07-15 • via Nuitee
A
Ali • family_with_children • om
8
Very nice and cozy
Pros:

Clean
Cozy
Location
Friendly staff

Cons:

Rooms could be bigger that accommodate 2+

2026-07-15 • via Nuitee
J
Jo • couple • gb
9
Fantastic staff, great hotel, ideal location.
Pros:

Staff were very helpful & friendly, excellent customer service.

Cons:

Everything

2026-07-15 • via Nuitee
A
Adéla • solo_traveller • cz
10
Solid
Pros:

Great stay overall, close to bus and train station, clean, comfortable. Nice breakfast.

2026-07-14 • via Nuitee
A
Adenike • couple • ie
10
2026-07-14 • via Nuitee
N
Niall • solo_traveller • gb
10
2026-07-14 • via Nuitee
A
andrew • couple • gb
9
2026-07-14 • via Nuitee
A
Abin • solo_traveller • gb
9
2026-07-13 • via Nuitee
J
Joy • family_with_children • im
9
Pros:

Location ideal, facilities very good and well maintained, staff friendly and attentive. Walls could do with a fresh coat of paint when you are ready but you do offer an excellent accommodation we will be recommending it to friends and families red stain in the carpet room 1002

Cons:

Rooms
Staff
Facilities
Nice addition is the fresh lemon water in the reception.

2026-07-13 • via Nuitee
N
Nana Kusi • solo_traveller • gb
10
Pros:

Very clean
Staff were friendly and welcoming

Cons:

Possibly more staff to attend during check in/checkout times.

2026-07-13 • via Nuitee
L
Louise • solo_traveller • gb
10
Pros:

Lovely hotel and staff.

2026-07-13 • via Nuitee
Y
yacinthe • couple • gb
10
2026-07-13 • via Nuitee
S
Sean • couple • gb
10
Excellent hotel , friendly staff and helpful .
Pros:

Great location, friendly staff .

2026-07-13 • via Nuitee
J
John • solo_traveller • gb
7
Avoid the breakfasts here
Pros:

Welcoming staff

Cons:

Breakfast was disappointing. Poor quality sausages, fatty bacon, no sauces available. Also, cutlery in short supply - it would help to gave extra knifes for toadt/pastries rather than having to wipe clean the knife used for cooked breakfast.

2026-07-12 • via Nuitee
H
huw • couple • gb
9
2026-07-12 • via Nuitee
K
Kay • couple • gb
10
Fantastic stay , great staff, good & air con
Pros:

Fantastic staff in all areas of the business

2026-07-12 • via Nuitee