Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean facilities
Good breakfast options
Nice amenities
Cons:
Temperature issues in rooms
Paying for parking
Limited minibar options
Food poisoning concern

Categories

Cleanliness
8.16
Cleanliness was generally reported positively but had some concerns regarding room conditions.
Service
9.13
Most reviews highlighted staff as extremely pleasant and helpful.
Location
9.17
The central location was consistently praised for its convenience.
Room Quality
8.12
Rooms were generally comfortable, but issues like temperature control were noted.
Amenities
9.15
Amenities like the rooftop bar and breakfast received positive remarks.
Value for Money
8.61
Overall value is perceived positively in relation to offerings.
Food and Beverage
8.66
Food options received favorable reviews with mention of good breakfast.
Overall Experience
8.63
The general experience was good, with a few concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:58

Property Description

Luxurious Accommodation
Mercure Newport offers air-conditioned rooms with modern amenities including a flat-screen TV and a private bathroom, ensuring a comfortable stay for all guests.

Convenient Facilities
Guests can enjoy access to a fitness centre, terrace, and a restaurant/bar, perfect for relaxation and unwinding during their stay. The 24-hour front desk and room service cater to all needs promptly.

Ideal Location
Located just 20 km from University of South Wales - Cardiff Campus, and with Motorpoint Arena Cardiff and Cardiff University nearby, Mercure Newport is the perfect choice for both leisure and business travelers.

To experience a blend of comfort and convenience, book your stay at Mercure Newport now.

Important information:

Please be advised that there is no parking available at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 4339 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.12
Amenities: 9.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
K
Karen couple gb
7
2026-08-29 via Nuitee
T
Tzeren solo_traveller gb
10
Pros:

Overall experience was great.

Cons:

The reception could have explained us a bit more about the hotel and the facilities.
Just handed the keys and that's all.

2026-08-29 via Nuitee
P
peter solo_traveller gb
8
Excellent stay again 1,
Pros:

Bar and food area were comfortable and relaxed. Staff were great couldn't do enough for us

Cons:

Nothing we didn't like drinks were on the expensive side but it's a hotel so not unexpected

2026-08-28 via Nuitee
K
Kara solo_traveller gb
9
Pros:

Staff (especially the breakfast staff) were amazing

Cons:

Air-con wasn't that powerful and the room became quite hot during the night

The bathrooms are quite small too

2026-08-28 via Nuitee
C
Carl solo_traveller gb
4
2026-08-28 via Nuitee
T
Tashan family_with_children gb
10
2026-08-27 via Nuitee
L
Luke couple gb
8
2026-08-27 via Nuitee
E
Elena solo_traveller gb
7
Nice location and helpful staff
Pros:

Property had an excellent location for my business trip, the room was clean and the staff was friendly and helpful. I also enjoyed the breakfast though I imagine there is not enough variety for those who will be staying longer than just a few days.

Cons:

I had a bit of an issue with connecting to WiFi in my room. It would connect only in the specific corner of the room, and the connection itself was week, so I ended up using my mobile internet instead.

2026-08-27 via Nuitee
N
Natasha solo_traveller gb
10
2026-08-26 via Nuitee
A
Abdulrahman solo_traveller ae
5
Pros:

Was good

Cons:

Nothing

2026-08-26 via Nuitee
J
janet solo_traveller gb
10
Pros:

Upgraded room free breakfast
Friendly helpfulstaff comfortable bed lovely view of the river

Cons:

Chromcast didnt work

2026-08-25 via Nuitee
E
Engracia Damiao solo_traveller gb
10
Pros:

Clean

Cons:

None

2026-08-25 via Nuitee
E
Engracia Damiao solo_traveller gb
10
Nice hotel
Pros:

Clean

Cons:

None

2026-08-25 via Nuitee
J
janet solo_traveller gb
10
Pros:

Lovely view of the river
Upgraded room
Good breakfast friendly staff

2026-08-25 via Nuitee
L
Lee couple gb
1
2026-08-25 via Nuitee
S
Stephanie solo_traveller ch
9
Pros:

Das Hotel ist fussläufig gut vom Bahnhof aus erreichbar und nicht zu übersehen. Das Personal war sehr freundlich. Ich war etwas zu früh da und konnte mein Gepäck bereits deponieren; die Gegenstände erhielten eine Nummer und waren in einem nur für das Perosnal zugänglichen Raum untergestellt. Das Zimmer war geräumig und sehr sauber und ich hatte einen tollen Blick in Richtung Fluss. Das Frühstück war lecker und bot eine gute Auswahl. Tee und Kaffee inkl. Wasserkocher waren wie für UK üblich auch auf dem Zimmer. Ich komme gerne wieder.

Cons:

Ein Kühlschrank auf dem Zimmer wäre noch nett gewesen, aber das ist jammern auf hohem Niveau.

2026-08-24 via Nuitee
J
Jane solo_traveller gb
8
Clean, comfortable and easily accessible to the M4 and this part of South Wales.
Pros:

Good location in Newport. Good breakfast, friendly staff.

Cons:

Wifi was poor which wasn't great as a business user. Parking expensive.

2026-08-24 via Nuitee
Z
Zeng couple gb
9
2026-08-24 via Nuitee
J
JUANA MARI couple es
7
bien
Pros:

la habitación estaba muy bien

Cons:

el wifi no funciona bien y si lo sé hubiera escogido otro hotel

2026-08-24 via Nuitee
M
Monica solo_traveller gb
9
Pros:

I liked the view, this time on the river. I do watercolour of the view early in the morning

Cons:

Acdei,at breakfast. I used the machine to have decaffeniated capucchino, it comes without coffe. Another custumer told me it was the same when they use it a man is sent...he served himself a coffe, it work and tells me I press the wrong button! I look up only one box has coffe above there was no decaffeinated coffe bean.... i used the other machine for decaffeinated.

2026-08-24 via Nuitee