Sakurasou Lodge

It was like staying at a hostel but better with clean, spacious and nice rooms but with all the other usual hostel issues - mouldy bathroom, wee on toilet floor, young adults not deciding to change toilet paper (in any of the toilets) and not put away dishes, curly hair on toilet seat. Not the accomodation itself, but just the guest demographics and reflective of good pricing (and nothing else was available to book). No Japanese guests stayed here so you miss an authentic stay if that's what you are after.

Shared bathrooms

Unfortunately, we didn't experience the level of customer service or hygiene in all areas of this accommodation that we expected. We didn’t receive any assistance with rubbish collection or towel replacements, despite paying around $500 per night. We hope these aspects can be improved for a better stay in the future. There are only small washing machines and dryers, certainly not big enough to cope with the amount of washing for the family ski trip.

Where do I start.
1. We didn't get our room key until the third day. We asked multiple times for it and were told it would be in our door soon. Nope, had to keep asking.
2. Our room had those traditional Japanese window shutters (whitish material) which is fine but considering the street lights at night were SO bright our room was also SO bright. Literally like sleeping with a light on. Very noisy.
3. The entire place was dirty. I don't think they had cleaned the toilets the entire season, dried urine all over the seats. The kitchen was also gross. The owners had left food in the airfryer and rice cooker overnight. There was only one flimsy dish brush and was usually covered in food scraps or scum. Dishes were left in the sink every day.
4. The hot water system for the showers and bath stopped working for about 3 days. So no hot showers....
5. When asked about local knowledge like where to go for dinner or what local mountains are good for skiing the answer was "oh I'm not sure" or they were never around to answer questions.
6. The heater in our room could not be altered (the adjustment buttons were inaccessible) so our room would get really hot but then cold.
7. No breakfast included despite it being in the description when we booked. When asked we were told "I'm not sure why but a lot of people think breakfast is included...but it's not"

I understand you get what you pay for and this place is cheap. However even with cheap places I expect to be able to lock my room, have access to warm water and have a somewhat clean kitchen / bathroom.

Not clean

一進入房間床枕頭棉被都沒有問題，但是那個地板真的很可怕，穿黑襪走進去都塌塌米的削削，重點是房間根本沒有清掃，都是堆積許久的灰塵!(請見圖) 我們也自己找了抹布整整擦了三遍!

管理住宿的人不好找，電話打幾乎不接，留訊息幾乎不回，這讓人很不舒服。

洗澡的水壓非常小，浴室很冷，每次都跟洗戰鬥澡一樣想要趕快逃離，排水孔也總是頭髮，隔日頭髮也還是在，沒人清理。浴室的窗台也都是灰塵，根本沒有打掃!

廚房看似甚麼都有，但卻也是甚麼都髒!旅宿業者是要求住客自行清洗碗盤~我們早餐過後都有清洗，但不管是早上或是晚上碗槽總是有髒的碗盤!沒有人清洗管理!想要用個氣炸鍋打開後也嚇到!髒到不行><..不是我有潔癖，同團的人也都給差評!

當初選怎這間民宿是因為同團期有一位友人住過，當時來住時很好，但來了之後我們才發現管理者易主，所以變成以上我所講述的種種問題。

經營旅宿沒有這麼容易，很辛苦。但有沒有用心旅客們都心知肚明，若要長久經營，必須要注意的各項清潔、服務、安全、舒適一定要注意!

看了這篇評論的人還要不要選擇這間旅宿就自行評估了。

Showers pretty basic. Ran out of hot water

Cleanliness - toilets dirty under seat, around taps slimy brown, overflowing bin.
Beds overly firm. Need wider doonah on big bed (or 2 smaller ones).
Pathway in via snow tricky until graded.
Details on booking.com said daily continental breakfast served but non-existent so owner (not hosts) needs to update this info.
Not up to par compared to Japanese run lodges.

Shower water pressure wasn't great