Hotel Cassandra

Hotels
5.8 (1460 reviews)
Avinguda Europa numero 6 , El Arenal , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Clean and convenient location
Helpful staff
Cons:
Poor cleanliness standards
Outdated rooms and facilities

Categories

Cleanliness
4.01
Cleanliness issues mentioned: dirt, poor maintenance, and foul odors noted in several reviews.
Service
7.48
Mixed reviews on service, with some positive mentions of helpful staff but also reports of rudeness.
Location
7.82
Location praised for its convenience, though surrounding area cleanliness is questioned.
Room Quality
4.97
Rooms described as outdated and in need of renovation, with severe comfort issues.
Amenities
4.5
Limited amenities available and some reported poor condition in essentials like Wi-Fi.
Value for Money
5.96
Guests feel that what they paid did not match the overall quality experienced.
Food and Beverage
6.21
Breakfast mentioned positively but also criticized for a lack of variety and cleanliness.
Overall Experience
5.48
Overall experience ranged from acceptable to disappointing, mostly due to cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:21

Property Description

Outdoor Swimming Pool and Sun Terrace
Hotel Cassandra offers a refreshing outdoor swimming pool with pool views for a relaxing dip, along with a sun terrace to soak up the sun in style.

Multilingual Staff and Reception Assistance
The hotel boasts a multilingual staff fluent in German, English, Spanish, and French, ready to assist guests at any time at the reception, ensuring a smooth and comfortable stay.

Proximity to Popular Beaches and Airport
Conveniently located less than 1 km from Calo de Sant Antoni Beach, Hotel Cassandra is also near Sa Cova Baixa Beach and Playa de Palma Beach. Additionally, with Palma de Mallorca Airport just 9 km away, travel convenience is guaranteed.

Book your stay at Hotel Cassandra now for a delightful and stress-free experience!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

When booking Breakfast & dinner options, please note that drinks are not included.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a pedestrian-only zone.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 2 years old to 13 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and costs EUR 4 per 24 hours.

Location

Guest Reviews

5.8
Based on 1460 reviews
Cleanliness: 4.01
Service: 7.48
Location: 7.82
Room Quality: 4.97
Amenities: 4.5
Value for Money: 5.96
Food and Beverage: 6.21
Overall Experience: 5.48
K
Knut-Harald • family_with_children • no
5
2025-10-04 • via Nuitee
S
Serhii • solo_traveller • ua
8
2025-10-04 • via Nuitee
M
Mycha • couple • fr
1
Pros:

Rien

Cons:

Énormément de poussière (moutons) sous les lits, un reste de pastille dans un des gobelets de la salle de bain sous plastique dégageant une odeur nauséabonde. Les lits non faits, juste le drap remis maladroitement dessus. Mobilier taggé. Nécecité de redescendre à l'accueil chercher les télécommandes, remises sous caution. Isolation inexistante, on entend une personne chanter une berceuse à son enfant. Environnement extérieur très bruyant, et aussi bruyant à l'intérieurs car pas d'insonorisation. Personnel laxiste et peu à l'écoute. À éviter de toute urgence !!!

2025-10-04 • via Nuitee
J
Jeanine • family_with_children • de
6
Praktische Lage und Zimmer okay
Pros:

Balkon
Lage
Föhn vorhanden
Zimmer wurden renoviert, war letztes Jahr schon mal dort.
Zimmer werden jeden Tag gereinigt, sofern nicht anders gewünscht.
Nettes Personal

Cons:

Erstes Zimmer roch nach Schimmel. Personal war aber sehr nett und hat das Zimmer getauscht für uns.
Die warme Überdecke hatte einen Fleck.
Manchmal wurde ein Handtuch vergessen uns zu geben.

2025-10-04 • via Nuitee
D
Daiana • couple • it
3
2025-10-03 • via Nuitee
A
Anamarija • extended_group • at
5
2025-10-02 • via Nuitee
L
Lubalo • family_with_children • de
3
Es könnte besser sein. Wir waren froh wieder zurück nach Hause zu gehen.
Pros:

Uns hat nur das Frühstück gefallen und die Lage.

Cons:

Der Aufzug war/ging kaputt. Müssten zum 4-5 Stockwerk hoch laufen. Im Treppenhaus waren Lichter kaputt haben nicht funktioniert. Die Gläser waren beim Frühstücken unsauber. Die Klimaanlage funktioniert schlecht da tropften Tagelang Wasser raus. Keiner konnte dies reparieren. Pull Bereich war schmutzig und schließt viel zu früh.

2025-10-02 • via Nuitee
M
Michaela Bläß • couple • de
7
2025-10-02 • via Nuitee
• couple • es
10
Satisfactoria
Pros:

El trato de los empleados.

Cons:

La bañera

2025-10-02 • via Nuitee
E
Edyta • extended_group • pl
7
Pros:

Pomocny personel.
Na krótki pobyt ok.

Cons:

Woda w kranie leci bardzo słabo.

2025-10-02 • via Nuitee
A
ANTONIO • couple • es
4
Cons:

Antiguo y falta de mantenimiento

2025-10-01 • via Nuitee
Ágnes • couple • hu
1
Pros:

Nothing

Cons:

The stuff is rude , I apply for late check out and they almost broke my door twice to kick me out 11:00. Don't recommend for anyone . I run apartments in Budapest , even I provide late check out until 1pm. This is a hotel and they don't !

2025-10-01 • via Nuitee
S
Sandro • extended_group • de
5
Sehr schlechter Zustand der Zimmer und Ausstattung
Pros:

Frühstück war gut und gute Auswahl

Cons:

Die Zimmer entsprechen nicht mehr den Bildern sie sind einfach alt und runtergekommen und bräuchten mal eine komplett Sanierung

2025-09-30 • via Nuitee
R
Rafd • family_with_children • de
5
2025-09-30 • via Nuitee
L
Lina Maria • solo_traveller • es
1
Lugar que no recomiendo
Cons:

La limpieza no era muy buena. Cobran 15€ por el wifi. El personal del aseo no son conscientes que trabajan en un hotel, hacen demasiado ruido, hablan muy fuerte casi gritando entre ellas de punta a punta del corredor, fue algo que pasó todos los días de mi estadía. En el baño las tuberías olían demasiado mal y también habían cucarachas en el baño.

2025-09-30 • via Nuitee
S
Sergio • couple • es
1
El hotel más cutre en el que hemos estado.
Pros:

El supermercado Spar que había cerca y en el que había una terraza para poder desayunar allí.

Cons:

Hotel MUY anticuado y MUY descuidado:
- Wifi de pago.
- Toallas con agujeros.
- Ascensor y caja fuerte no funcionan.
- AA y TV no tienen mando.
- Baño: WC pierde agua, en lavabo apenas sale y ducha combina agua helada y ardiendo a su antojo...
Resumen: las 3 estrellas habría que revisarlas.

En cuanto a la ubicación, decir que estaba muy sucia y descuidada como el hotel.

2025-09-30 • via Nuitee
R
Rosa • couple • es
5
Pros:

La ubicación bien y el precio económico

Cons:

La cama de muelles súper incómoda y te dolía todo el cuerpo al despertarte, limpieza no muy buena las sábanas te las cambiaba y te ponían unas con manchas aunque estaban lavadas da asco que te pongan sábanas con manchas

2025-09-29 • via Nuitee
I
iballa • couple • es
7
Aceptable!
Pros:

La ubicación

Cons:

El desayuno era pésimo y malo, la ducha de agua salía muy floja y la regulación no era buena.
El wifi había que pagarlo y me parece absurdo ya que de paso pagas una tasa por turista por noche

2025-09-28 • via Nuitee
S
Sofia • extended_group • at
7
2025-09-28 • via Nuitee
R
Ricky • family_with_children • gb
1
2025-09-28 • via Nuitee