Hotel Cassandra

Hotels
5.8 (1555 reviews)
Avinguda Europa numero 6 , El Arenal , es

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Children allowed

Facilities

WiFi available
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and convenient location
Helpful staff
Cons:
Poor cleanliness standards
Outdated rooms and facilities

Categories

Cleanliness
4.01
Cleanliness issues mentioned: dirt, poor maintenance, and foul odors noted in several reviews.
Service
7.48
Mixed reviews on service, with some positive mentions of helpful staff but also reports of rudeness.
Location
7.82
Location praised for its convenience, though surrounding area cleanliness is questioned.
Room Quality
4.97
Rooms described as outdated and in need of renovation, with severe comfort issues.
Amenities
4.5
Limited amenities available and some reported poor condition in essentials like Wi-Fi.
Value for Money
5.96
Guests feel that what they paid did not match the overall quality experienced.
Food and Beverage
6.21
Breakfast mentioned positively but also criticized for a lack of variety and cleanliness.
Overall Experience
5.48
Overall experience ranged from acceptable to disappointing, mostly due to cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:21

Property Description

Outdoor Swimming Pool and Sun Terrace
Hotel Cassandra offers a refreshing outdoor swimming pool with pool views for a relaxing dip, along with a sun terrace to soak up the sun in style.

Multilingual Staff and Reception Assistance
The hotel boasts a multilingual staff fluent in German, English, Spanish, and French, ready to assist guests at any time at the reception, ensuring a smooth and comfortable stay.

Proximity to Popular Beaches and Airport
Conveniently located less than 1 km from Calo de Sant Antoni Beach, Hotel Cassandra is also near Sa Cova Baixa Beach and Playa de Palma Beach. Additionally, with Palma de Mallorca Airport just 9 km away, travel convenience is guaranteed.

Book your stay at Hotel Cassandra now for a delightful and stress-free experience!

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.

When booking Breakfast & dinner options, please note that drinks are not included.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a pedestrian-only zone.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 2 years old to 13 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and costs EUR 4 per 24 hours.

Location

Guest Reviews

5.8
Based on 1555 reviews
Cleanliness: 4.01
Service: 7.48
Location: 7.82
Room Quality: 4.97
Amenities: 4.5
Value for Money: 5.96
Food and Beverage: 6.21
Overall Experience: 5.48
E
Emanuele Maria • couple • it
2
2026-07-25 • via Nuitee
M
Melanie • couple • at
1
Dieses Hotel ist wirklich nicht zum empfehlen!
Pros:

Nur der Pool der sauber war

Cons:

Leider war unser Aufenthalt eine absolute Katastrophe. Das Zimmer war sehr, sehr dreckig und wurde während unseres Aufenthalts nicht richtig gereinigt. Im Badezimmer waren überall Ameisen, und die Klimaanlage hat ständig getropft, sodass der gesamte Boden nass war. Auch der Bus in die Stadt hatte immer wieder Verspätung. Insgesamt absolut nicht empfehlenswert – wir würden dieses Hotel definitiv nicht weiterempfehlen.

2026-07-25 • via Nuitee
L
Luiz • solo_traveller • pt
8
Compensa, mas depende
Pros:

Boa localização, limpo a medida, atenção e atendimento da equipa

Cons:

Infelizmente, tudo no hotel é a pagar: w-fi - a pagar, cofre, tem que pagar, o pequeno almoço 10€ e era tão simples, as comidas eram mais caras que o melhor restaurante da zona. Piscina fechava as 18:30. A cama eram duas camas de solteiro que juntaram numa de casal que sempre se abria ao meio. O ponto crítico é o barulho dos elevadores (que deve ser insuportável para quem está no ultimo piso e mais ainda pra quem o quarto está na direção do elevador), levem tapa ouvidos! E a equipa de limpeza quando vai limpar o andar/quarto faz muito barulho as 08h da manhã.

2026-07-25 • via Nuitee
D
Daniele • solo_traveller • it
7
Pros:

Ok

Cons:

Ok

2026-07-25 • via Nuitee
R
Rajith • extended_group • gb
7
2026-07-24 • via Nuitee
P
Parada • solo_traveller • ar
10
2026-07-24 • via Nuitee
G
Gary • couple • pt
4
Cons:

Cobrar por el wifi

2026-07-23 • via Nuitee
L
Ludmilla • couple • fr
7
2026-07-22 • via Nuitee
P
Puente • extended_group • es
2
BICHOS
Pros:

El personal

Cons:

Hay bichos en el hotel

2026-07-21 • via Nuitee
R
Ricardo • solo_traveller • pt
4
Cons:

Muito barulhento

2026-07-21 • via Nuitee
G
Gerardo • family_with_children • it
5
2026-07-21 • via Nuitee
H
Hugo • couple • fr
9
2026-07-21 • via Nuitee
F
Fabio • family_with_children • de
10
2026-07-20 • via Nuitee
J
Josefine • solo_traveller • de
5
2026-07-20 • via Nuitee
M
Maelys • couple • fr
7
2026-07-20 • via Nuitee
F
Fabian • couple • de
3
2026-07-20 • via Nuitee
M
Mario • solo_traveller • es
9
2026-07-20 • via Nuitee
S
Stefanie • solo_traveller • de
7
2026-07-20 • via Nuitee
A
Aglaja • extended_group • at
8
Waren sehr positiv überrascht
Cons:

Hatten nach den teilweise eher schlechten Bewertungen bisschen Angst, aber war alles Top!

2026-07-20 • via Nuitee
M
Melina • couple • fr
2
Médiocre
Pros:

Non

Cons:

Contenu pornographique dans la télévision dans mes médias

2026-07-18 • via Nuitee