Sunrise Hotel

Hotels
7.5 (262 reviews)
Hope Road, Shanklin , Shanklin , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Pets allowed
Darts
Non-smoking throughout
Shared lounge/TV area
Heated pool
Pet bowls
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Friendly staff
Cons:
Cleanliness issues
Inconsistent service
Food quality concerns

Categories

Cleanliness
6.58
Cleanliness was a concern with reports of unemptied bins and sticky floors.
Service
8.05
Mixed responses; some friendly staff but also reports of inadequate service during busy times.
Location
9.09
Location is praised for its proximity to the seafront and lovely views.
Room Quality
8.04
Rooms were clean and comfortable, but some issues were noted with furniture comfort.
Amenities
7.07
Good amenities like a pool, but there were issues with maintenance.
Value for Money
7.03
Decent value, particularly with discounts due to renovation, but some services were lacking.
Food and Beverage
6.08
Food quality was mixed; some positive notes on breakfast contrasted with reports of inconsistency.
Overall Experience
8.05
Overall experience was positive, despite some issues; guests appreciated the efforts of new management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 14:33

Property Description

Luxurious Accommodation Near Shanklin Beach

Seasonal Outdoor Pool and Free Parking
Enjoy a relaxing stay at Gracellie Hotel with a seasonal outdoor pool and complimentary private parking. Take a leisurely stroll to Shanklin Beach located just 300 meters away.

Entertainment and Dining Options
Indulge in karaoke nights and stay connected with free WiFi. Savor delicious meals at the on-site restaurant or unwind on the terrace. With room service available, your comfort is our priority.

Fun Activities and Scenic Views
Experience a memorable stay with billiards, darts, and a barbecue area at your disposal. Some rooms offer stunning sea views, ensuring a picturesque backdrop for your getaway.

Book now to experience the perfect blend of luxury and convenience at Gracellie Hotel.

Important information:

Please note that pet will incur an additional charge of 10 GBP per night per pet.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.5
Based on 262 reviews
Cleanliness: 6.58
Service: 8.05
Location: 9.09
Room Quality: 8.04
Amenities: 7.07
Value for Money: 7.03
Food and Beverage: 6.08
Overall Experience: 8.05
F
Felix • family_with_children • gb
8
Overall very good experience
Pros:

Location and room was good

Cons:

Can offer complimentary breakfast

2026-01-19 • via Nuitee
L
Leah • couple • gb
3
Ok. Staff were friendly but the vibe was off. The place felt creepy and did not feel comfortable
Pros:

The room was clean and breakfast was ok and the pool water was warm.

Cons:

Pool area dirty- chairs had cobwebs etc.
Room was hot- no fan or air conditioning during high temperatures
Bed- mattress uncomfortable
Kettle- had mould in it
Building- creepy/ broken window/ lots of empty rooms

2026-01-19 • via Nuitee
H
Hayley • extended_group • gb
10
2026-01-19 • via Nuitee
T
Teresa • family_with_children • gb
6
Ok for somewhere to base yourself.
Pros:

Budget friendly hotel. Lovely location for families. Large three bed room. Decent breakfast included. Friendly helpful staff.

Cons:

Mattress was so uncomfortable. Pool not clean or heated! Bar very tired looking and empty. Shower tiny with either very hot or very cold water!

2026-01-19 • via Nuitee
B
Bharghav • couple • gb
6
OK FOR THE PRICE WE PAID. BUT CAN BE BETTER !
Pros:

We liked the fact that the hotel was only a stone throw away from the beach.

Also shoutout to the lovely man on the reception who was very friendly. EXCELLENT CUSTOMER SERVICE. Gutted I couldn't grab his name.

Cons:

Outdated furniture inside the room / carpet needs uplifting.

Towel rail inside the bathroom was rusty.

Also the pool area needs upgrading / more sunbeds and modernise the space around.

2026-01-19 • via Nuitee
R
Richard • couple • gb
6
Friendly staff Ok base
Pros:

Breakfast was good as was the waitress serving breakfast

Cons:

Bathroom very small. No restaurant available. No maid service. Not very clean.

2026-01-19 • via Nuitee
L
Lee • solo_traveller • gb
2
Pros:

Location

Cons:

Not clean breakfast had to wait for some time first morning sill waiting at 10am

2026-01-19 • via Nuitee
D
Duignan • solo_traveller • gb
10
Pros:

Didn't stay no a answer on night

Cons:

I didn't get in

2026-01-14 • via Nuitee
G
Gary • solo_traveller • gb
10
Pros:

All ok

2026-01-13 • via Nuitee
S
Scott • solo_traveller • gb
8
2025-12-09 • via Nuitee
L
Loool • couple • gb
8
Happy with our stay
Pros:

The hotel is being renovated so facilities were limited, but we got the room at a decent discount because of this. Steve the manager explained the situation and was very helpful during our stay. The room was clean, warm and comfortable, which was enough for us in this occasion.

Cons:

The kitchen wasn't functioning, so no breakfast was available, but we managed by getting our own ... shops are very near, and coffee and tea were provided in the room anyway.

2025-12-07 • via Nuitee
M
Michael • solo_traveller • gb
8
2025-12-07 • via Nuitee
M
Munn • family_with_children • gb
7
Pros:

Hotel is lovely and in the perfect location 👌

Cons:

The new male owner taking my breakfast off my plate, stating it wasn't self service, even though the previous day it was self service. He literally took a sausage off my plate! However the new female owner had a lovely, friendly attitude.

2025-09-20 • via Nuitee
R
Rebecca • family_with_children • gb
10
2025-09-07 • via Nuitee
D
Donna • extended_group • gb
4
Beautiful hotel but very disorganised with no personal touch
Pros:

Perfect seafront area, decent size room, very clean, nice bathroom, plenty of hangers for clothes and comfortable bed with lovely bedding.

Cons:

There was no one on reception at check in time and only a phone number to call, the place seemed deserted, only one option for breakfast with no menu, or continental option. The breakfast came out within 2 minutes so not freshly cooked to order and the breakfast was of poor quality. There was a wedding at the venue and it was assumed that we were there for the wedding which we were not. Overall very disappointed. Staff not very welcoming as they seemed preoccupied with the wedding booking, also there was no one present on check out with no number to call so no personal touch whatsoever, just had to post the key though the letter box and leave.

2025-09-07 • via Nuitee
J
Jill • family_with_children • gb
5
Pros:

Location, pool

Cons:

Bins not emptied and towels not changed

2025-08-30 • via Nuitee
S
Sue • couple • gb
8
Fabulous hotel in the best position in Shanklin -owners can’t do enough for you to have a great stay ❤️
Pros:

Great new owners, had only been in there couple of weeks and were trying their hardest to cope with a full hotel on bank holiday weekend! The breakfasts just got better and better, music every night, bouncy castles for kiddies, they pulled it all off!
The hotel has loads of parking and is only a short walk down to esplanade and gorgeous beach bar. Great views from the decking also next to the bar - didn’t manage to get to pool but heard people enjoying it.

Cons:

I found the bed a bit uncomfortable, but am used to a memory foam top - might be an idea to add toppers to beds?

2025-08-28 • via Nuitee
K
Katie • family_with_children • gb
5
We were grateful the new team honoured our stay after a mix up with the bookings our rooms were double booked. I wish th
Pros:

Location
Friendly staff
Children/teens loved it especially the pool table and pool

Cons:

The property is in great need of some tlc and a deep clean.

2025-08-28 • via Nuitee
S
Steve • couple • gb
8
1st 2 week guests at the sunrise
Pros:

Stayed for 2weeks new owners had only been there 2 weeks but did all they could to make our stay a pleasant 1 whilst putting their own stamp on the place, all the staff were very helpful , nice breakfast etc , will deffoe use the sunrise hotel again .

Cons:

Nothing to complain about .

2025-08-26 • via Nuitee
E
Ericka • family_with_children • gb
7
2025-08-26 • via Nuitee