Hotel Baslertor

Hotels
8.4 (1775 reviews)
Pfistergasse 17 , Luzern , ch

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Children allowed

Facilities

Non-smoking rooms
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Allergy-free room
Heated pool
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Amenities
Cons:
Room size
Noise issues
Limited food options

Categories

Cleanliness
8.04
The property was described as clean, but some rooms had issues such as noise that could affect cleanliness perception.
Service
9.01
Multiple reviews highlighted excellent and friendly service from the staff.
Location
9.05
Numerous reviews praised the great location, being close to attractions and transport.
Room Quality
7.5
Rooms were mentioned to be small or dated in some instances, with complaints about noise.
Amenities
8.53
Amenities such as a pool and jacuzzi were appreciated, but there were requests for more beverage options.
Value for Money
7.99
Some guests felt the price was a bit high but acknowledged good value given the location.
Food and Beverage
8.04
Non-disclosed, assumed standard quality for this hotel tier.
Overall Experience
9.01
Many reviews expressed high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:06

Property Description

Hotel Baslertor invites you to experience a cozy stay in Luzern with a seasonal outdoor pool, free WiFi, and more.

Convenient Amenities
Enjoy modern comforts such as a flat-screen TV, private bathrooms, and complimentary WiFi in every room.

Central Location
Explore nearby attractions like Lion Monument and Chapel Bridge, all within easy reach from the hotel.

Charming Features
Wind down on the terrace or take a dip in the outdoor pool for a relaxing stay.

Secure your stay at Hotel Baslertor now for an unforgettable experience in Luzern!

Important information:

The hotel does not accept American Express and Diners Club credit cards to guarantee a booking. If you make a booking using this credit card type, the hotel will contact you for an alternative credit card.

Please note that parking on the street is only possible for 1 hour.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 25 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for CHF 25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1775 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 9.01
F
Franz • couple • de
9
Gute Wahl
Pros:

Die Lage und die Freundlichkeit des Chefs

Cons:

Das Badezimmer war arg klein

2026-05-09 • via Nuitee
B
Barbara • couple • us
9
Pros:

Location was great!

Cons:

Bathroom needed updating and room was a bit small

2026-05-09 • via Nuitee
P
Parunya • extended_group • th
10
2026-05-09 • via Nuitee
B
BAUD • solo_traveller • ch
9
Pros:

C'était parfait

Cons:

Ras

2026-05-08 • via Nuitee
H
Henri • family_with_children • fr
8
Bonne base pour visiter Lucerne
Pros:

Proximité du centre, terrasse sympa avec la piscine, chambres spacieuses.

Cons:

Pas de restaurant dans l’hôtel, les volets ne fonctionnent pas et les rideaux sont sommaires, salle de bains ok, lits à l’allemande, pas de draps.

2026-05-08 • via Nuitee
G
Geraldine • family_with_children • us
8
2026-05-08 • via Nuitee
V
Veronica • solo_traveller • ar
10
2026-05-07 • via Nuitee
J
Jun Rong • extended_group • sg
8
Great location but slow wifi
Pros:

Location is great, right in the city center. The hosts are friendly.

Cons:

The hotel WiFi is functional but very slow. The price is a bit high for the facilities and room size.

2026-05-07 • via Nuitee
K
Kristin • extended_group • us
10
2026-05-06 • via Nuitee
Y
YOSHIYUKI • family_with_children • jp
8
2026-05-06 • via Nuitee
C
Carmen • couple • us
10
We would stay here again and recommend to others.
Pros:

The location was great especially for the cost!

Cons:

The hot tub was not very hot and was small.

2026-05-05 • via Nuitee
L
Lyndall • solo_traveller • us
9
Pros:

Location and staff was extremely friendly.

Cons:

Parking but at least it was close.

2026-05-05 • via Nuitee
J
Jignesh • couple • gb
8
Great!
Pros:

The location was great, close to all the tourist sites and near the bus stops for mountain excursions

Cons:

N/a

2026-05-05 • via Nuitee
K
Kinga • family_with_children • pl
9
2026-05-04 • via Nuitee
M
Manuel • couple • es
5
REGULAR
Pros:

Situación

Cons:

La habitación pegada al ascensor, no te deja dormir el ruido. Falta insonorización.

2026-05-03 • via Nuitee
C
Caroline • family_with_children • fr
9
Hôtel très chaleureux dans le centre du Lucerne
Pros:

Taille de la chambre et grande terrasse
La piscine est super
Le personnel très attentif en ouvrant le jacuzzi et en apportant des serviettes

Cons:

Salle de bain un peu vétuste

2026-05-03 • via Nuitee
S
Simon • solo_traveller • ie
10
2026-05-03 • via Nuitee
K
Klaus • couple • de
9
Tolle Location zu gutem Preis
Pros:

Freundlicher Empfang, sehr schönes Zimmer im 4. Stock mit recht weitem Blick. Lage könnte kaum besser sein, unweit der Brücke ins historische Zentrum. Sehr bezahlbar. Nachts ruhig. Gute Dusche.

Cons:

Der Pool-Bereich im Freien unterhalb des Zimmers war rege besucht und deshalb auch laut. Lärm von anderen Gästen in benachbarten Zimmern - aber es ist nun mal ein altes Gebäude. Wenn man kritisch ist, bemängelt man das betagte Mobiliar.

2026-05-03 • via Nuitee
M
Miguel Angel • solo_traveller • es
10
2026-05-03 • via Nuitee
E
Eriola • extended_group • it
10
Pros:

Posto meraviglioso , staff super gentile posizione centrale. Consigliassimo e ritornerei ogni volta che sono a Lucerna .

2026-05-03 • via Nuitee