Hotel Baslertor

Hotels
8.4 (2200 reviews)
Pfistergasse 17 , Luzern , ch

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
Heating
Terrace
Family rooms
Lift / Elevator
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Amenities
Cons:
Room size
Noise issues
Limited food options

Categories

Cleanliness
8.04
The property was described as clean, but some rooms had issues such as noise that could affect cleanliness perception.
Service
9.01
Multiple reviews highlighted excellent and friendly service from the staff.
Location
9.05
Numerous reviews praised the great location, being close to attractions and transport.
Room Quality
7.5
Rooms were mentioned to be small or dated in some instances, with complaints about noise.
Amenities
8.53
Amenities such as a pool and jacuzzi were appreciated, but there were requests for more beverage options.
Value for Money
7.99
Some guests felt the price was a bit high but acknowledged good value given the location.
Food and Beverage
8.04
Non-disclosed, assumed standard quality for this hotel tier.
Overall Experience
9.01
Many reviews expressed high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:06

Property Description

Hotel Baslertor invites you to experience a cozy stay in Luzern with a seasonal outdoor pool, free WiFi, and more.

Convenient Amenities
Enjoy modern comforts such as a flat-screen TV, private bathrooms, and complimentary WiFi in every room.

Central Location
Explore nearby attractions like Lion Monument and Chapel Bridge, all within easy reach from the hotel.

Charming Features
Wind down on the terrace or take a dip in the outdoor pool for a relaxing stay.

Secure your stay at Hotel Baslertor now for an unforgettable experience in Luzern!

Important information:

The hotel does not accept American Express and Diners Club credit cards to guarantee a booking. If you make a booking using this credit card type, the hotel will contact you for an alternative credit card.

Please note that parking on the street is only possible for 1 hour.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 2200 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 9.01
S
Suryabir • family_with_children • us
8
Great stay with pleasant staff and great location
Pros:

Location, friendly and generous staff

Cons:

Jacuzzi was not working because of the water saving restrictions in Swiss, ac loud but worked well

2026-08-29 • via Nuitee
A
Andrzej • couple • gb
6
Pros:

Location complimentary coffee very helpful and friendly staff

Cons:

Portable air conditioning was very loud. Did not realise that the small room is only ideal for an overnight stay. You need to book one of the bigger rooms if staying more than one night

2026-08-29 • via Nuitee
N
Nicolas • family_with_children • cy
10
2026-08-29 • via Nuitee
A
Alex • family_with_children • gb
8
2026-08-29 • via Nuitee
R
Randy • solo_traveller • us
8
2026-08-29 • via Nuitee
A
Aster • solo_traveller • et
8
2026-08-28 • via Nuitee
N
Nerys • family_with_children • gb
10
Great place to stay in Lucerne
Pros:

Beautiful room and hotel, very helpful staff

2026-08-28 • via Nuitee
C
Charlotte • family_with_children • nl
10
Fantastisch
Pros:

Middenin centrum
Super aardig personeel

Cons:

Prijs is wel wat hoog

2026-08-28 • via Nuitee
L
Luis • couple • es
10
Hotel bien situado y personal super amable
Pros:

Personal súper amable. Muy buena ubicación. Diseño del hotel e instalaciones.

Cons:

El aire acondicionado es una máquina portátil que hace mucho ruido, incluso el de las habitaciones contiguas.

2026-08-28 • via Nuitee
J
John • solo_traveller • gb
9
2026-08-27 • via Nuitee
E
Emmanuelle + Benjamin • extended_group • ae
7
Very central option in Lucerne
Pros:

Very large room

Cons:

Not cosy

2026-08-27 • via Nuitee
C
ChiPeng • extended_group • tw
9
2026-08-27 • via Nuitee
J
Jason • solo_traveller • gb
10
2026-08-26 • via Nuitee
R
roberta • couple • it
10
Tutto perfetto
Pros:

L’hotel mi ha veramente stupito, dall’accoglienza di Sandy, al front desk, alle camere spaziose con bagno davvero enorme, e terrazza arredata per vivere anche l’esterno
Peccato non sia attrezzata per il servizio di colazione, sono sicura che sarebbe top

Cons:

Nulla, ma se posso dare un consiglio, forse cambierei il materasso della 203, e il Wi-Fi nelle camere ha un segnale molto debole, ma sono piccolezze!

2026-08-25 • via Nuitee
K
Kurt • solo_traveller • au
10
Fabulous position and amenities
Pros:

Staff were wonderful, position was excellent and comfy room. A really nice place to eat two doors down from the hotel. Looks like a random Turkish burger pizza place tucked away with no view. The best burger ever!

Cons:

Curtains could have been just a bit wider to cover the light from outside a bit better in the morning

2026-08-25 • via Nuitee
K
Kate • couple • us
6
2026-08-25 • via Nuitee
H
Hugh • family_with_children • us
10
👍👍
Pros:

Staff is the best. No complaints. All praises.

Cons:

Hard to find anything to dislike.

2026-08-25 • via Nuitee
M
M • family_with_children • gb
10
2026-08-24 • via Nuitee
S
Stefan • couple • ch
9
Pros:

Kein Frühstück...aber gute Lage & sehr schön eingerichtet.

2026-08-24 • via Nuitee
J
Jonathan • family_with_children • gb
9
Friendly, comfortable hotel in the heart of Luzern old town
Pros:

Great location at ht heart of the old town; good-sized room, ice terrace, pool and hot tub

Cons:

Nothing

2026-08-24 • via Nuitee