Hotel Baslertor

Hotels
8.4 (2200 reviews)
Pfistergasse 17 , Luzern , CH

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
Heating
Terrace
Family rooms
Lift / Elevator
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Amenities
Cons:
Room size
Noise issues
Limited food options

Categories

Cleanliness
8.04
The property was described as clean, but some rooms had issues such as noise that could affect cleanliness perception.
Service
9.01
Multiple reviews highlighted excellent and friendly service from the staff.
Location
9.05
Numerous reviews praised the great location, being close to attractions and transport.
Room Quality
7.5
Rooms were mentioned to be small or dated in some instances, with complaints about noise.
Amenities
8.53
Amenities such as a pool and jacuzzi were appreciated, but there were requests for more beverage options.
Value for Money
7.99
Some guests felt the price was a bit high but acknowledged good value given the location.
Food and Beverage
8.04
Non-disclosed, assumed standard quality for this hotel tier.
Overall Experience
9.01
Many reviews expressed high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:06

Property Description

Hotel Baslertor invites you to experience a cozy stay in Luzern with a seasonal outdoor pool, free WiFi, and more.

Convenient Amenities
Enjoy modern comforts such as a flat-screen TV, private bathrooms, and complimentary WiFi in every room.

Central Location
Explore nearby attractions like Lion Monument and Chapel Bridge, all within easy reach from the hotel.

Charming Features
Wind down on the terrace or take a dip in the outdoor pool for a relaxing stay.

Secure your stay at Hotel Baslertor now for an unforgettable experience in Luzern!

Important information:

The hotel does not accept American Express and Diners Club credit cards to guarantee a booking. If you make a booking using this credit card type, the hotel will contact you for an alternative credit card.

Please note that parking on the street is only possible for 1 hour.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Thu, Oct 1, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 2200 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 9.01
A
Andrea • family_with_children • de
8
Pros:

Prima Lage, sehr nettes Personal, sauber. Alles was man für einen Kurzaufenthalt braucht.

2026-11-06 • via Nuitee
J
Jeannette • extended_group • ch
10
Top
2026-11-06 • via Nuitee
C
Christine • extended_group • ch
10
Sensationell!
Pros:

Es war der Hammer! Wir hatten das 8-er Zimmer. Es hatte richtig Platz, ein grosses Bad, sep. Toilette, Kaffeemaschiene, Teekocher und das Personal war soo meega freundlich!!! Jederzeit wieder gerne🤩

Cons:

—-

2026-11-05 • via Nuitee
H
HIDEKO • family_with_children • jp
8
Pros:

思ったより広かった

Cons:

景観がもう少し良ければなーって思いました

2026-11-04 • via Nuitee
J
Jiranun • couple • th
10
2026-11-04 • via Nuitee
S
Susan • couple • au
8
Great location and comfortable hotel room.
Pros:

The rooms were great at and clean.
Location was perfect and staff were welcoming. We had a wonderful stay and would definitely book again when we visit Lucerne!

Cons:

NA

2026-11-04 • via Nuitee
C
Chung Leung • couple • hk
8
2026-11-03 • via Nuitee
M
Maria Fernanda • extended_group • cr
7
Personal amigable y buena ubicación
Pros:

Buena ubicación

Cons:

La limpieza de la habitación no fue buena. Tendieron las camas y acomodaron, pero el piso no lo limpiaron, no sacaron una basura que teníamos en una mesa porque ya no nos cabía en el basurero

2026-11-03 • via Nuitee
C
Claudir • extended_group • br
9
2026-11-03 • via Nuitee
P
Patrícia • couple • br
6
2026-11-03 • via Nuitee
P
Pascal • solo_traveller • ch
8
Pros:

Ruhige Umgebung
Das Zimmer war sehr sauber

Cons:

Das Bett war mir etwas zu weich

2026-11-02 • via Nuitee
R
Richelle • extended_group • ch
9
Short but super nice stay at the Hotel
Pros:

We enjoyed our stay! The big room was super nice and comfortable. Personal Staff specially Mrs. Sandy (i forgot the name of the lady from Mexico, I think im not sure if the name is right. Sorry!) She is super nice all the information we need and very accommodating everybody. The hotel is close in everything. Definitely we will go back at this Hotel. Thank you very much!

2026-11-02 • via Nuitee
O
Oliver • extended_group • ch
9
2026-11-02 • via Nuitee
J
John • couple • gb
10
Pros:

Reception very helpful and friendly. Great location 10 mins walk from station and lots of good eating places nearby.

Cons:

Nothing

2026-11-02 • via Nuitee
M
Mykola Tokarchuk • solo_traveller • ua
10
2026-11-01 • via Nuitee
B
Barbora • family_with_children • cz
8
Pros:

Káva po celý den, v centru

2026-11-01 • via Nuitee
V
Vlad • family_with_children • ro
9
a warm welcome to a beautiful city
Pros:

The hotel is located in the center of the beautiful Lucerne. The reception lobby has a cozy, familiar atmosphere. The hosts are very welcoming; even gave us a first round of drinks on the house - much appreciated, as the lager beer is of best quality. :-) Coffee is for free, any time of the day.

Cons:

The double-bed is made of two single beds next to each-other.
As they have a sauna, bathrobes would help, or at least single use flip-flops.
The price... :-/

2026-11-01 • via Nuitee
K
Karen • extended_group • hk
8
2026-10-31 • via Nuitee
H
hildegard • couple • de
10
2026-10-29 • via Nuitee
G
Gaëlle • family_with_children • ch
8
Super hotel
Pros:

Très bon emplacement, proche de la gare et des centres d'intérêt

Cons:

Rien

2026-10-29 • via Nuitee