Whitehouse Hotel

Hotels
6.8 (349 reviews)
39 Wallacetown Lorneville Highway , Invercargill , nz

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Ironing service
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean room
Comfortable bedding
Excellent rate
Responsive service
Cons:
Noisy location
Inadequate amenities
Service issues
Poor room maintenance

Categories

Cleanliness
6.3
Some positive mentions of cleanliness, but various issues noted.
Service
7.8
Some guests reported helpful responses; however, there were notable service issues.
Location
5.3
Location concerns mentioned repeatedly, described as undesirable.
Room Quality
6.8
Rooms were noted as comfortable, but issues like noise and maintenance reported.
Amenities
6.3
Amenities criticized for being inadequate or poorly maintained.
Value for Money
8.3
Guests felt the price was good in relation to their overall experience.
Food and Beverage
6.3
General absence of food and beverage facilities noted.
Overall Experience
7.3
Mixed feelings about the overall stay, but some guests appreciated the low cost.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:09

Property Description

Convenient Location:
Located just 10 km away from Rugby Park Stadium, Whitehouse Hotel in Invercargill provides easy access to nearby attractions and institutes.

Modern Amenities:
This 4-star hotel offers well-equipped rooms with flat-screen TVs, private bathrooms, and free WiFi throughout the property, ensuring a comfortable stay for guests.

Complimentary Services:
Guests can enjoy free private parking, room service, and a continental breakfast during their stay at Whitehouse Hotel, making it a convenient choice for travelers.

To book your stay at Whitehouse Hotel and experience comfort and convenience in Invercargill, contact us now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.8
Based on 349 reviews
Cleanliness: 6.3
Service: 7.8
Location: 5.3
Room Quality: 6.8
Amenities: 6.3
Value for Money: 8.3
Food and Beverage: 6.3
Overall Experience: 7.3
A
Amanda • solo_traveller • nz
1
didnt stay there
Cons:

They had to go on a family emergency which i totally understand as I work for the emergency services. but there was no contact to advise of this and I arrived at 4pm and there was no other accommodation in invercargill as it was all booked out by that time. I was left stranded.
they eventually emailed me and explained their situation. and said I would be fully refuned. Just waiting on that.

2026-04-14 • via Nuitee
I
Iven • solo_traveller • nz
1
Absolutely disgusting and would not recommend to anyone.
Pros:

Nothing what an appalling place, looks like a construction site.

Cons:

Our employee Bryce Holloway was to stay with you from the 23/02/2026 to 25/02/2026, on arrival no one was there, had to find a room somewhere, no sheets, looked like a bomb shell had hit, laundry in bundles on floor. Have photos if you would like to see.
Do you not think this is false advertising, has it even got a CPU to actually still operate.
He had to show two other people a room what the hell! Then they decided to cancel the next night as they had a family emergency, absolutely appalling, should not be operating at all. We would like a full refund as this is absolutely disgusting, he was an employee with Rooney Earthmoving in Timaru and required a room as advertised. Please make contact with Sue Stewart, Rooney Earthmoving, office.timaru@rooneygroup.co.nz or 03 687 4699.

2026-04-07 • via Nuitee
R
Rosie • couple • au
4
2026-04-05 • via Nuitee
D
Dylan • couple • nz
1
Cons:

Place was completely abandoned. No cars parked anywhere around the building but was apparently packed, got a refund at 9pm after a long drive since no one was there and had to book elsewhere

2026-03-30 • via Nuitee
C
Chryzla • couple • nz
7
Pros:

I really liked how we could come bk in the door whenever we wanted and how there was a kitchen for all.

Cons:

It just smelt really potent and muggy in there but other than that it was great !

2026-03-29 • via Nuitee
B
Bolland • couple • nz
1
Pros:

Nothing

Cons:

They weren't there we had to find alternative accommodation at 8pm with a baby. No one informed us it wasn't running any more.

2026-03-27 • via Nuitee
K
Kirsty • couple • nz
1
Scammers scammers. !!
Pros:

Nothing place is shut down

Cons:

Everything about this place is absolutely disgusting had to pay at the time of booking everything checked out. Get to the place the night before my surgery and it’s shut down completely no communication whatsoever. Absolute scammer and won’t give our money back

2026-03-14 • via Nuitee
K
Kerryn • couple • au
1
Do not book here.
Pros:

Nothing

Cons:

On arrival, no staff, just instructions to get to room. Room was not as advertised (1 bed instead of 4 etc.). Rang contact number, was advised they would refund us and that this issue had happened before. No refund was forthcoming and all attempts to contact the hotel failed.

2026-03-14 • via Nuitee
M
Mani • couple • nz
1
Pros:

This is a very bad hotel. I will never go to this hotel again and neither will anyone else go to this hotel 😡😡

Cons:

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡t😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡t😡😡

2026-03-10 • via Nuitee
N
Nicki • solo_traveller • nz
1
DONT BOOK HERE
Pros:

Nothing. It looked abandoned and hideous.

I messaged the owner to tell him I'd arrived and he said he was called away, the rooms hadn't been serviced and he was cancelled my booking and said he hoped I found somewhere else to stay

Cons:

Everything!

2026-03-09 • via Nuitee
T
Thi Mai Phuong • solo_traveller • au
5
2026-03-07 • via Nuitee
T
Tania • family_with_children • nz
5
Pros:

Was quite flash

Cons:

No staff - so didn’t feel really secure

2026-03-01 • via Nuitee
L
LYNARD • family_with_children • nz
1
Cons:

They cancel our booking in a last minute and my family ended up finding another place to stay which is very stressful.

2026-02-24 • via Nuitee
P
Peter • solo_traveller • nz
7
Cons:

Just wish I knew earlier about getting into the place instead of waiting outside for 40 minutes

2026-02-23 • via Nuitee
B
Barath • solo_traveller • nz
4
Not worth for what I have paid.
Pros:

NA

Cons:

The sheets looks like hasn't been washed for a while and having a shower was nightmare because of the water pressure.

2026-02-23 • via Nuitee
G
Gabin • couple • fr
9
2026-02-22 • via Nuitee
Z
Zanreu Joy • family_with_children • nz
1
It’s not good
Pros:

None

Cons:

Everything, no one answers for the call, the bed sheets and blankets have stain it’s really disgusting.

2026-02-22 • via Nuitee
G
Gerald • solo_traveller • nz
7
Cons:

The shower had extensive mould in the silicon sealant and leaked onto the floor.
Bed was very firm

2026-02-22 • via Nuitee
N
Nathan • couple • gb
10
I would definitely stay here again - awesome
Pros:

The whole hospitality of the place - we have been to lots of accommodation over the past 6 months and this was above and beyond

Cons:

N/A

2026-02-13 • via Nuitee
Y
Yvonne • solo_traveller • nz
2
2026-02-13 • via Nuitee