Hotel Knowesgate

What didn't I like !!!!
There was nothing to like as it is an abandoned Hotel
This had been booked months ago as just somewhere to stay the night as we where travelling from Leeds to attend a wedding the next morning not far from Hotel Knowesgate.
Could not believe it when we arrived to find it all shut down
We had been travelling all.day it was getting late and we needed to find another place to stay bearing in mind we where out in the middle of no where in Northumberland.
Was not a nice feeling at all
Absolutely fuming!!!

It was closed, not even notified until I arrived

That they cancelled on us half way on our 7 hour journey to a big event in Newcastle

So I booked the room on booking.com for 3:00-4:00 in the morning as I needed a room immediately, I received an email from the hotel & the check in wasn't the time I selected, it was 15:00-18:00. Those times would be useless. I phoned the Hotel & I said I needed to check in now, & I was told to phone up later on as the receptionist ain't here. I won't be paying a fee due to lack of miscommunication from you to booking.com
Can't rate when I haven't stayed.

L'hôtel est fermé.

El hotel no existe. No está abierto. Booking debería asegurarse antes de ofertar un hotel que no está funcionando, y además en un lugar aislado, a más de media hora en coche de la ciudad más próxima

Was not open for business was close for maintenance

There was nothing to like. The hotel was completely closed, abandoned, and unusable.

THE HOTEL WAS SHUT AND DERELICT IT IS A SCAM DO NOT BOOK - WE HAD TO GO AND STAY ELSEWHERE BUT THEY TOOK THE MONEY IN ADVANCE ANYWAY. DO NOT BOOK!

THIS IS A SCAM

Been closed for 6 months.. But still allowed to take reservations until I complained to Booking.com

It should not be listed

The fact that booking.com confirmed this hotel was available - even purporting to send a welcome message from the hotel itself on the day of my intended stay - when in fact this hotel has long been derelict. I had to find alternative accommodation with just a few hours notice, having only discovered that this hotel was not fit for guests by chance. I also learned that another family had been misled about the availability of this hotel by booking.com 18 months ago! Please make sure you are aware and honest about the hotels you confirm bookings for!

- no central heating in WINTER (travel time: early November); I had to sleep in 4 LAYERS of clothes to keep warm and to avoid catching a cold in a 10 degrees cold bedroom, because the electric heater provided did not work properly, either
- only one (untrained!!!) staff member to tend to the guests (travel time: early November)
- TV worked but stand was broken - it was leaning loosely aganst the wall
- no warm water (unless you let the water run for about 10 minutes - what a WASTE!) in an unheated, stone-old bathroom (ca 10 degrees in early November)
- all-you-can-eat breakfast buffet (incl cooked options) advertised, but NO breakfast provided, except for Corn Flakes (no choice of cereals), 500 ml milk (no choice of skimmed/semi-skimmed milk, no lactose-free or dairy-free options), 2 slices of white toast (no "brown" option), a couple of tiny plastic jam pots, coffee (no tea options), zero cooked options!

My advice to the hotel management:
If you cannot be bothered to pay for central heating and for trained staff outside the main travelling season, don't bother opening for business and charging tourists the FULL rate for a room despite not providing the full service!

The hotel is massive and felt a little abandoned. However, it was as expected from new management so I do not have any complaints.

Full of dust i dont like it

Basically getting there isn't a problem but if you don't drive it's difficult to get a Uber home from the hotel also nowhere delivers food to there on Uber eats or just eat but they do have a restraunt onsite but unfortunately it wasn't open when me and my partner went but apart from transport home and not deliverable takeaways it was great very welcoming and lovely staff and comfortable rooms

No staff, “hotel” is barely open, person who let us in was more like a care taker / security rather than reception. Hotel was cold, no heating on, no hot water in the evening when we wanted to wash (was hot the next morning). Double Bed was wrecked, meaning my wife & I would roll together in the middle whether we wanted to or not (very uncomfortable). Very noisy road just outside window (A696, main route from Newcastle to Edinburgh). No bar / no food in evening, tv propped up in corner of room, other room had no tv. We booked breakfast, but no hot breakfast available. Choice was one choice of cereal (half used large box) or toast, looked like we were sharing the breakfast food from the staff who lived in. Certainly weren’t going to get a full English breakfast, left without having breakfast. This hotel should not be accepting guests, as it is not fit for purpose & staff are not trained. Pile of fire extinguishers on the floor in reception, but not on walls down corridors or in usable areas. No maps showing escape routes in rooms. I am exhausted so won’t go on anymore, you get the picture - we have been ripped off, thanks booking.com