Sunday Belajandro Hotel

There were no pillowcase covers, even though the staff assured us they would arrive on the day of our reservation. We checked in late, yet there were still no covers for the pillows. We ended up sleeping without pillows, which was very uncomfortable. On top of that, the rags left in the hallway smelled unpleasant. This was a very disappointing experience.

We waited to be checked in by 9pm when originally it should be 7pm since we availed late check in due to work reasons. Though they extended our check out. When we checked the rooms there is no towels and slightly unclean, but since we are tired we let it be.

Room was smaller than I expected..

I am most concern about the housekeeping staffs not being provided with gloves when collecting trash.
Why are clients be charged extra if sheets are stained ?
There's a musky smell upon entering the hotel lobby.

Parking is not covered but is not a problem

We were highly disappointed with the staff and the lack of essential amenities like towels and slippers. Hotel rooms should have these items ready before guests check in, but yours had neither. By the time the towels finally arrived, we were already incredibly frustrated. Furthermore, the front desk staff could not give us an accurate delivery time, repeatedly telling us "paakyat na po", “anjan na po” when it actually took two hours to arrive. This poor service completely ruined the day for my family and me.

The customer service was bad, the room was dirty and the restaurant area smelt of sewerage

Fridge not working at the time we checked in.

Very disappointed with our experience. When we arrived for check-in, we were informed that there were no available rooms, even though we had already made a confirmed booking. Imagine traveling all the way from Manila only to find out that our reservation could not be honored.What makes it even more frustrating is that no prior notice was given. Had we been informed earlier, we could have adjusted our plans and avoided the unnecessary trip. This experience, caused us significant inconvenience and disappointment. We hope management takes this feedback seriously and improves its customer service, esp.at the reception area.😞

Staff and no towels. Poor housekeeping and service

Friendly

super hina ng tubig sa shower and yung CR hindi close enough kaya pumapasok sa bedroom yung amoy ng nagdudumi.

Dates of Stay- June 7 and June 8, 2026

1. Poor Staff and Customer Service

I stayed at the hotel for two consecutive days and noticed a significant difference in service quality between the reception staff. The female receptionist was quite accommodating, while the male receptionist on my second day was less welcoming and attentive.

The housekeeping staff who assisted with Room 413 (2nd day) did not apologize for the inconvenience caused by the room issue. A simple acknowledgment and apology would have gone a long way in improving the guest experience.

The room key provided for Room 413 was essentially unusable, as it could not open the door. I was advised that every time I needed to enter the room, I would have to request assistance from hotel personnel to unlock it. This arrangement was highly inconvenient and impractical for guests.

As a suggestion to management, rooms with known maintenance issues should not be assigned to guests until the problems have been fully resolved.

Staff members should be trained to greet guests professionally and remain attentive to customers. During my stay (first day, I checked in) I observed reception personnel engaged in personal conversations while guests were checking in, which appeared unprofessional.

The security guard on duty (1st day) during my check-in was also discourteous and lacked the level of hospitality expected in the service industry.

2. Poor Facilities and Maintenance

The carpet appeared very dirty and poorly maintained. Cleanliness is a basic expectation for hotel accommodations, and the condition of the carpet negatively impacted my overall impression of the property.

Greater attention should be given to the upkeep and maintenance of guest areas to ensure a comfortable and pleasant stay. And the rooms are very small!!!

There were no towels in the room. I had to ask, but they didn't put them in my room. I had to wait after getting tired from the street. There was no soap to wash my hands or Ruston. The light in the room didn't turn off completely, not providing the necessary security for sleeping. Also, the refrigerator had LEDs with a transparent door that illuminated the room even more, and I forgot my eye mask. So, I didn't have a night of absolute rest.