Share this hotel
Facilities
Property facilities
-
Health or beauty spa nearby
-
Offsite parking discounted rates available
-
Non-smoking rooms
-
Swimming pool
-
Restaurant
-
Room service
-
Family rooms
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Massage services
-
Chapel/shrine
-
Non-smoking throughout
-
Private check-in/check-out
-
Board games/puzzles
-
Kid meals
-
Heated pool
-
Outdoor furniture
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
CCTV outside property
-
Process in place to check health of guests
-
Screens / Barriers between staff and guests for safety
-
24-hour security
-
Delivered food - securely covered
-
Television in common areas
-
Front desk (limited hours)
-
Express check-in
-
Free wired internet
-
Self parking (surcharge)
-
Beach umbrellas
-
Pool sun loungers
-
Offsite parking discounted rates available
-
Internet access
-
Housekeeping on request
-
Private picnics
-
Wine release events
-
Reception hall
-
Exercise/lap pool
-
Japanese garden
-
Covered parking
-
Secured parking
-
Health or beauty spa nearby
-
Swimming nearby
-
Hosted evening meal (reserve)
-
Rooftop garden
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Amenities
Hacienda Panoaya offers a range of luxurious amenities including an outdoor pool, hot tub, and indoor pool for your relaxation and enjoyment.
Breathtaking Views
Wake up to stunning views of the mountains or the lake from select rooms at Hacienda Panoaya. Enjoy the beauty of nature right from your window.
Convenient Location
Situated just 50 km from Mexico City, Hacienda Panoaya provides a convenient escape from the hustle and bustle of the city. With free private parking and easy access to nearby attractions, your stay will be both comfortable and stress-free.
Book your stay at Hacienda Panoaya now for a perfect blend of luxury and tranquility.
Please note that a charge will be made to the credit card within two hours of booking, once the charge is made the reservation will be confirmed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
-
Parking
Free private parking is possible on site (reservation is not needed).
-
Internet
WiFi is available in public areas and is free of charge.
-
Pets
Pets are not allowed.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 8 years old stay for free when using an existing bed.
Children from 9 years old to 17 years old stay for MXN 400 per person per night when using an existing bed.
Children up to and including 16 years old stay for MXN 400 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
La vista
Zimmer ohne Heizung. Sehr einfaches Mobiliar. Dusche hat nur einen Vorhang, ist das Bad nass, auch der Weg zur Toilette.
Das Restaurant hat schon um 5 geschlossen, Frühstück erst um 9 Uhr in der früh, dieses war allerdings recht gut und gegen Aufpreis kann man am reichhaltigen buffet teilnehmen. In der Nähe gibt es keine alternative.
Der Preis ist zu hoch.
De ligging om te wandelen in het nationaal park van de vulkanen
Er was een standaard ontbijt dat basic was. Je moet bijbetalen voor het buffet.
Hier was geen duidelijke communicatie rond geweest.
In de badkamer was er geen afscheiding op de vloer voor de douche, dus er komt water bij de wc.
el ambiente y silencio
que cuando reservas por internet es mas caro
Es muy bonito, cómodo y muy limpio, tiene cortesía de desayuno y un encendido de chimenea
Todo esta bien, es un gran lugar, algo caro pero muy buenos
El desayuno muy sencillo. El hotel muy confortable e instalaciones limpias.
No hay actividades en el hotel posterior a las 5 pm que se cierra la hacienda. Nunca sirvio el control de mi habitación.
Personal amable
Lugar limpio
Propuesta de varias actividades
Comida a todos los precios
La platica de animales se realiza todo el día. No creo que sea tan bueno para los animales. El volumen de la música y platica y anuncios es muy alto.
Las instalaciones.
La vista espectacular a los volcanes.
El trato siperamables
Que empiezan tarde las actividades
El hotel es muy cómodo y limpio, y con el parque lo hace un destino ideal para una escapada en familia, sobretodo con niños pequeños.
Creo que lo único que les sugeriría cambiar es el horario de servicio para la cena, es muy limitado (cierran muy temprano)
酒店的地理位置很好，可以远看火山。而且晚上的篝火和烤棉花糖特别好。
很嘈杂，不知是哪里来的迪吧音乐响到半夜。对于睡眠质量不好人不友好。
We had a great time at the hacienda. I took my two children there for one night and they absolutely loved all the activities. Contrary to what some other reviewers have said, I thought all the animals seemed well cared for and healthy. It may be a little challenging for non Spanish speakers but all you need to know is that you have to buy a package when you arrive at the hotel then you can enjoy all the activities. It was very reasonable, around 200 pesos per person for two days. The hotel was comfortable, the food was fine, the restaurant staff were very good. It's true that the restaurant closes very early, at 5:30, but you can get room service until 7pm. I appreciated that they called us at 6:45 to see if we wanted to order anything. We really enjoyed the camp fire at night, just ask in reception and they will light it for you and give you logs. My only complaint was that the water in the pool was cold. If you go with children knowing what the hotel is you will have a great time. If you go thinking it's a quiet countryside retreat you probably won't....
The pool water was cold.
Your guide to the flawless travel experience
Popular Countries
Company
Get our app
