Children allowed
Pets allowed

Facilities

Non-smoking rooms
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Excellent staff service
Beautiful location and views
Clean and well-equipped rooms
Good breakfast
Cons:
Construction obstructing views
Limited dinner options

Categories

Cleanliness
8.6
The rooms and bathrooms were very clean, meeting expectations for hotel standards.
Service
9.1
The staff were friendly, informative, and very helpful throughout the stay.
Location
8.9
Ideal location, quiet yet close to shops, restaurants, and the rail station.
Room Quality
8.6
Rooms were well-equipped and offered a lovely view, though slightly obstructed.
Amenities
8.6
Amenities were good with a nice pool and spa area available.
Value for Money
8.4
The pricing was reasonable for the services and quality offered.
Food and Beverage
8.5
Breakfast was fresh and well-prepared, but no evening meal options available.
Overall Experience
8.9
A very pleasant stay with minor drawbacks, overall felt comfortable and satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:51

Property Description

Panoramic Matterhorn Views
Experience breathtaking views of the iconic Matterhorn mountain from the peaceful and car-free location of The Alpenroyal Hotel in Zermatt.

Luxurious Wellness Amenities
Indulge in complimentary access to the indoor swimming pool, hot tub, sauna, and steam bath, ensuring a relaxing and rejuvenating stay.

Ski-in/Ski-out Convenience
Conveniently located at the end of the Rothorn ski run, with easy access to the Sunnegga valley station and Gornergrat train station, making it a perfect choice for ski enthusiasts.

Book your stay at The Alpenroyal Hotel now to enjoy a perfect blend of luxury, relaxation, and convenience in Zermatt.

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi. A shuttle service from the parking area or from the train station can be provided upon request by the hotel between 8 am and 5 pm and against a surcharge.

In the mid-season (May/June and October) the elevator to the village center may have limited use.

There is currently a construction site with a crane in close proximity to our hotel. The work may temporarily affect the view from some rooms.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 1252 reviews
Cleanliness: 8.6
Service: 9.1
Location: 8.9
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.4
Food and Beverage: 8.5
Overall Experience: 8.9
T
Toshikazu • extended_group • jp
10
素敵でした
Pros:

マッターホルンが目の前に見えて景色が最高です。朝から街とマッターホルンが見渡せるます。又リフト乗り場も近いです。

Cons:

駅から　少々ありましが
迎えに来て頂けるので大丈夫です。

2026-02-14 • via Nuitee
O
olga • couple • gb
8
2026-02-14 • via Nuitee
K
Kate • couple • gb
9
Excellent ski hotel with view
Pros:

Location is spot on just near lifts and close to centre
Staff are very friendly
Very comfy bed , amazing view on Matterhorn
Very good breakfast
Thank you

Cons:

N/a

2026-02-14 • via Nuitee
W
Willy • couple • ch
8
2026-02-13 • via Nuitee
D
David • extended_group • il
8
2026-02-13 • via Nuitee
L
LAURENT • couple • fr
9
À refaire
Pros:

Accueil emplacement petit déjeuner

Cons:

Rien

2026-02-12 • via Nuitee
D
David • couple • gb
7
2026-02-12 • via Nuitee
C
carlos • family_with_children • es
10
Pros:

Ubicación y personal

2026-02-11 • via Nuitee
R
Rita • couple • ch
8
Splendide
Pros:

Chambre spacieuse
Bonne literie
Vue
Piscines
Vue

Cons:

La salle de bain spacieu
Se mais vieillotte dommage

2026-02-09 • via Nuitee
A
Antonio • family_with_children • ch
7
Pros:

Tout le personnel était extrêmement aimable et serviable.

L'hôtel et les chambres étaient impeccables, et le petit-déjeuner excellent.

Accueil chaleureux, parfait 💞

Cons:

Les oreillers n'étaient pas du tout confortables ☹️
C'est le seul reproche.

2026-02-09 • via Nuitee
A
Ali • family_with_children • ca
8
2026-01-31 • via Nuitee
I
Ilan • family_with_children • il
10
Pros:

את המיקום, ואת הצוות

2026-01-28 • via Nuitee
Y
Yvonne • couple • ch
9
Pros:

Die Lage war top

2026-01-26 • via Nuitee
D
dieter • solo_traveller • de
9
Pros:

Direkter Blick vom Bett zum Matterhorn.

2026-01-25 • via Nuitee
I
Ioana • couple • ch
10
Pros:

This was our second stay at alpenroyal, and we loved it so much. The pool is nice with a view on matterhorn, and the breakfast really qualitative. We will come back.

2026-01-25 • via Nuitee
H
hazel • couple • tr
10
We love the room,stuff and breakfast. The stuff helped us about every subject.
Pros:

Spa, breakfast, room size, view , stuff

Cons:

Nothing

2026-01-24 • via Nuitee
P
Peter • couple • ch
10
2026-01-24 • via Nuitee
N
nicky • couple • ch
10
2026-01-22 • via Nuitee
J
Jimena • couple • mx
10
2026-01-20 • via Nuitee
O
Orsolya • solo_traveller • hu
9
2026-01-19 • via Nuitee