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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Clubhouse
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Packed lunches
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Table tennis
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Currency exchange
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Chapel/shrine
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Karaoke
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Kids' outdoor play equipment
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Evening entertainment
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
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Aerobics
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Clubhouse
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Water sports equipment
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Hosted evening meal (reserve)
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Bicycle-friendly property
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Electric bicycle charging station
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Charcoal grill
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Pool toys
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Modern Accommodation with Outdoor Pool
Mercure Surabaya, centrally located and just a short drive from Tunjungan Plaza Shopping Mall, offers modern and cosy rooms with an outdoor swimming pool. The rooms are equipped with amenities like cable TV, fridge, and en suite bathrooms.
Convenient Facilities and Services
Guests can enjoy free WiFi, on-site private parking, and access to meeting/banquet facilities. The hotel also provides concierge services, car hire, and a spa and wellness center. Additional complimentary facilities include a fitness center, sauna, and luggage storage.
Diverse Dining Options
Indulge in a variety of culinary experiences at the four on-site dining outlets, offering Chinese, Indonesian, Western, and Japanese cuisines. From Lanhua Restaurant to Coffee Cafe, there's something to satisfy every craving.
Book your stay at Mercure Surabaya for a delightful blend of comfort, convenience, and culinary delights.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
People no matter the age stay for Rp 400,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
cortesia e sorrisi, professionalità e disponibilità a qualsiasi ora. breakfast sempre assortito, abbondante e molto gustoso. piscina non nuova, come tutta la struttura, ma ben gestita, pulita e gradevole. climatizzatore in stanza poco rumoroso. buona offerta al televisore
il tubo flessibile della doccia va smontato, i filtri puliti ed eventualmente il tubo cambiato se necessario.
ogni tanto suona un campanello in stanza, ma non risponde nessuno al telefono, ne alla porta.
inoltre, se mi è chiesto di lasciare la camera entro le 12, è sgradevole sentire richiami di varia provenienza mentre chiudo le valigie: entro le 11 sono sceso, con largo anticipo
The room was fantastic, the bed super comfortable, and room was clean and spacious. The pool and gym were good. A good range of exercise equipment and weight. It was close access to nice eateries. The location was good for my one night stopover.
There was no coffee in the room or milk for the tea. The gym wasn’t air conditioned on my first visit, however, was on my second.
Check in mudah, staff ramah, parkir mobil mudah, permintaan troley juga mudah, kamar bersih, AC berfungsi baik, TV besar, tempat tidur juga nyaman, kamar mandi bersih air panas dingin berfungsi dengan baik, sarapan banyak sekali pilihannya dan rasanya enak enak, additional breakfast 185rb/pax, check out juga mudah
None, All perfect
Variety of local foods and ambience
None
Location and facilities.
Mattress a bit uncomfortable
The location and mostly the kind staff
Très grande piscine parfaite pour nager ou se détendre
Petit déjeuner tout à fait exceptionnel
Jolies chambres avec lits confortables
Personnel accueillant et très aidant
Il peut y avoir des cours de natation à la piscine, ce qui peut limiter les possibilités de nager
L’emplacement à proximité d’une grande artère est pratique (facilité pour prendre un taxi) mais ce n’est pas toujours évident de circuler à pied dans les alentours
good local food breakfast, peaceful location for taking a rest but inconvenience for shopping
none
Unstable wifi.
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