Mercure Surabaya Grand Mirama

Hotels
•
Mercure
7.9 (185 reviews)
Jl. Raya Darmo 68-78 , Surabaya , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Clean rooms
Cons:
Uncomfortable mattress
Inconvenience for shopping
Unstable wifi

Categories

Cleanliness
7.85
Kamar bersih dan kamar mandi bersih, air panas dingin berfungsi dengan baik.
Service
8.35
Staff ramah, sangat membantu dan perhatian.
Location
8.35
Great location, mudah untuk pengambilan taksi.
Room Quality
7.35
Mattress a bit uncomfortable.
Amenities
7.85
Facilities are decent, includes a large pool.
Value for Money
7.35
Good value considering amenities, but additional breakfast charge.
Food and Beverage
8.35
Variety of local foods and exceptional breakfast options.
Overall Experience
7.75
Overall enjoyable experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:57

Property Description

Modern Accommodation with Outdoor Pool
Mercure Surabaya, centrally located and just a short drive from Tunjungan Plaza Shopping Mall, offers modern and cosy rooms with an outdoor swimming pool. The rooms are equipped with amenities like cable TV, fridge, and en suite bathrooms.

Convenient Facilities and Services
Guests can enjoy free WiFi, on-site private parking, and access to meeting/banquet facilities. The hotel also provides concierge services, car hire, and a spa and wellness center. Additional complimentary facilities include a fitness center, sauna, and luggage storage.

Diverse Dining Options
Indulge in a variety of culinary experiences at the four on-site dining outlets, offering Chinese, Indonesian, Western, and Japanese cuisines. From Lanhua Restaurant to Coffee Cafe, there's something to satisfy every craving.

Book your stay at Mercure Surabaya for a delightful blend of comfort, convenience, and culinary delights.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.9
Based on 185 reviews
Cleanliness: 7.85
Service: 8.35
Location: 8.35
Room Quality: 7.35
Amenities: 7.85
Value for Money: 7.35
Food and Beverage: 8.35
Overall Experience: 7.75
W
Wendy • solo_traveller • au
7
Ok but would look elsewhere next time
Pros:

Bedroom
Good breakfast

Cons:

Location too far from tourist sites
Swimming pool not really inviting & A few hard lounges to lie on
Restaurants menu not great

2026-08-29 • via Nuitee
V
Vishal • couple • in
9
2026-08-27 • via Nuitee
C
Chiara • family_with_children • it
10
Ottima scelta
Pros:

Hotel centrale, personale molto gentile e disponibile. Camera grande e pulita. Ristorante giapponese dentro l’hotel molto buono. Colazione straordinaria

Cons:

Niente

2026-08-25 • via Nuitee
G
Gwan Tiong • solo_traveller • nl
9
Very nice!
2026-08-25 • via Nuitee
H
Hope • couple • us
1
Pros:

Sidnt give return

2026-08-23 • via Nuitee
S
Simona • extended_group • it
10
2026-08-19 • via Nuitee
M
Marisa • couple • es
8
2026-08-18 • via Nuitee
U
U. • solo_traveller • be
8
2026-08-14 • via Nuitee
J
Jan Arnoldus • solo_traveller • nl
9
2026-08-10 • via Nuitee
A
Aaron • couple • id
7
2026-08-09 • via Nuitee
C
Camillo • solo_traveller • nl
7
Pros:

Please make sure to indicate specifically in case a non smoking room is needed. The default seems to be a smoking room, even with children. Luckily the staff helped to resolve the issue

2026-08-09 • via Nuitee
A
Amri Yusof • solo_traveller • my
7
for a quick stay im good
Pros:

the room is clean, and nice

Cons:

the wall is not really soundproof. I can hear the next door guest slamming the door and laughing out loud

2026-08-03 • via Nuitee
C
Chloé • extended_group • fr
10
Super !
Pros:

Très bien accueillis & très bel hotel

2026-08-02 • via Nuitee
L
laurence • family_with_children • fr
8
Pros:

Personnel adorable et hôtel confortable

Cons:

Salle de bain propre mais pas au top

2026-07-23 • via Nuitee
P
Paweł • solo_traveller • pl
10
2026-07-22 • via Nuitee
A
Adam • solo_traveller • pl
9
Pros:

Duży pokòj, bardzo duży wybór jedzenia na śniadaniu, bardzo ładny hotel, czysto.

Cons:

Wybrałem apartament z aneksem kuchennym, jednak w pokoju nie było żadnych naczyń i przyborów by ten aneks wykorzystać. Zadzwoniłem na recepcję z prośbą o talerze, sztućce, noże, deskę, garnek i patelnie, za 15 minut obsługa przyniosła samą patelnie i garnek, wytłumaczyłem co jeszcze potrzebuję, wydawaľo mi zię że obsługa zrozumiała, ale przez 30 minut nikt nie wrócił. Zadzwoniłem kolejny raz na recepcję i wydawało mi się że moja prośba jest dla nich nowa - za kolejne 15 minut dostałem dwa zestawy talerzy, widelce i łyżki (a byliśmy w 3 osoby). Nie dostałem deski, noża, ale już nie miałem siły tłmaczyć czego potrzebuję raz jeszcze. Podsumowując, oczekuję że jeśli biorę pokòj z kuchnią to kuchnia będzie w pełni wyposażonq, bym mógł z niej skorzystać.

2026-07-18 • via Nuitee
P
Patrícia • couple • pt
7
2026-07-18 • via Nuitee
M
Maria • couple • au
9
2026-07-17 • via Nuitee
A
Abraham • couple • nl
8
2026-07-15 • via Nuitee
M
Martijn • family_with_children • nl
6
Reasonable at best
Pros:

There was a lot of options for food. The location in the city is very good. The option of getting breakfast boxes for the midnight Bromo tour was very nice.

Cons:

We couldnt use the pool on one of the days because apparently its a public pool and there wete swimming lessons. We were not made aware before booking. This affected our stay a lot. Also for some reason we were called by the reception often, 2 times with them being unable to explain to us why they called.

2026-07-15 • via Nuitee