Hotel Indraprastha Karunagapally

Hotel is very unlike the photos provided and not maintained well. May be okay for bachelora but family.

Immaculate rooms and hotel to Western Standards and better, with marble floor tiles in rooms and throughout the passages. The deluxe AC room has a comfortable king bed, good reverse cycle Air-conditioning unit as well as ceiling fan, bar fridge, stainless steel electric kettle, flat screen TV, premium quality linen, quilts and towels, and good Tata Tetley teabags and instant coffee with creamer and sugar is provided. The bathroom is clean, Western style with running hot and cold water 24 hours a day. The restaurant is good, and will make meals to order at odd hours like 3pm. The day reception Manager Anil Kumar is excellent, always answers the phone quickly and assists with all services requested including booking trains, autorickshaws and taxis and providing extra drinks. One free one litre sealed bottle of Romanov purified water is provided daily in the deluxe room, and extra bottles can be purchased for 20 rupees each, which staff bring to the room. They assist with shopping, transport and go above and beyond expectations. The night reception Manager was also good. The 2 room attendants, Manik and Vinod, are also excellent, and very helpful, weighed my suitcases for me repeatedly until they were within the 25kg airline requirement. I felt very safe as a solo female traveller and well looked after by the staff. This hotel presents well, is near a vegetarian restaurant, pharmacy, other shops & restaurants. Its a 15 minute 300 Rs tuk tuk ride to Amritapuri ashram

Hotels.com website description shows the room booked is an air-conditioned room. The hotel staff informed me that the booked room has no AC. They gave me a room on the third floor, the room was hot @94 degree. The fan did not help. I asked them to give an AC room and I agreed to pay the difference. They insisted that I should make a new reservation with full payment with no credit for prior booking. I had to move to a new hotel after spending 4 sleepless nights at the hotel. I spoke with two reps of Hotel.com and they agreed to get back to me within 72 hours but never heard back from them. I will sent the details of my experience with Hotels.com to BBB. Customers beware.