Pottsville Hotel

We got there and the hotel was closed for renovations!!!!! We did not get any notice of this. Fortunately, we were able to book a room for the night at another hotel in the area, but it was very upsetting to both of us. that was extremely unprofessional of the hotel to book rooms when they were going to be closed.

Surprise! The hotel was sold and closed five months ago. There is nothing there except for reconstruction. We showed up on the dates and had nothing.
Why did not Booking .Com notify us? It's disgraceful.
Our confirmation was to the letter, but we never got a cancellation of non-availability.
The hotel was probably closed when we made our resevation.

Sink water pressure very low and never got hot. Refrigerator made constant noise. Toilet seat would not stay up. Furniture showed many signs of wear and tear. Carpet was filthy. Heater/air conditioner very noisy. Cleaning lady apparently mistook our snack bay for trash and took it with her.

Though not the fault of the staff, there are definite problems with getting food delivered in the area. Moreso, from Pizza Hut.
Delivery inspired inflation.
Seriously, it has been 3 days since I and my woman ordered Mini Apple Pies and we have yet to recieve them from Pizza Hut; And as we are now departed, I surmise that we never will get these Mini Apple Pies.
What's a meal without a dessert?
I suppose we were expected to eat dry breadsticks and be happy with that as a Dessert.
How was this resolved?
My woman bought me a Tastykake French Apple Pie Yesterday.
She's a sweetheart really, and makes up for all the wrong in the world, even as I try to do same for she. However, it should note that this deed of kindness my woman has done, though greatly appreciated, really does not erase or resolve the Pizza Hut Apple Pie Problem, Reputation and Delivery Mix-Up issue...
Heaven Forbid I was actually counting calories, or she was in some kind of dire medical emergency that needed some Apple Pie nutrition in the diet.
Should go without saying that: Pizza Hut really didn't deliver this time.

The street access is miserable - on a badly maintained road and sidewalk.

air conditioner would not turn on in the am(6-9); person spending long time on sidewalk in front of entrance

There was an empty soda can on the floor near the window. The floor at the bottom of the bed was dirty. I called the main desk about the TV because, although I followed the instructions given, I could not get the channels. No one answered the phone. The next day, I was asked did I need anything and I told the young man at the desk about the TV. He said he would come and show me how to connect to the channels. I waited for him but he did not come.

Make sure rooms are clean. Be aware of the TV since there are changes that new customers need to know.

Also, be sure to check on the parking lot. I did not feel safe there around 7:00 pm.

The current parking is a little challenging across the street but it’s fine for most ppl

Management is not making sure the maids are cleaning the rooms. I had switch rooms three times, the first two rooms had bedding with make up or hair. The owner/manager were not present and did not reach out to apologize themselves.

parking is not convenient. I got a ticket because I wasn't sure where I could park [I parked in the old Ramada lot since the hotel used to be a Ramada]. Next time I'll be sure to ask where hotel guests may park.

There was no heat in the room. I spoke to front desk staff and he was supposed to have maintenance look at it but that didn’t happen. Thought about asking for a diff room but realized there wasn’t any heat in any rooms. Literally froze.. BBB and city will be called tomorrow to report them. No WiFi, breakfast terrible.

Everything

Nothing