Commercial Motel

Hotels
6.8 (3231 reviews)
199 Lachlan Street , Hay , AU

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
5.63
Numerous mentions of room cleanliness issues and dead bugs noted.
Service
8.6
Staff described as helpful and accommodating in several reviews.
Location
8.64
Central location with easy access to attractions as per multiple reviews.
Room Quality
6.09
Some reviews indicate decent comfort but also mention problems with old furnishings.
Amenities
5.62
Limited amenities reported, with no crockery available for dining.
Value for Money
7.08
Generally good value for budget accommodation.
Food and Beverage
6.13
Breakfast offerings noted as basic and occasionally lacking in availability.
Overall Experience
6.6
Mixed reviews overall, with some positive aspects overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:48

Property Description

Luxurious Accommodation
Experience comfort and convenience at Commercial Motel in Hay. Each room is thoughtfully equipped with a kettle, private bathroom, flat-screen TV, and air conditioning. Some rooms even feature a charming terrace for a relaxing stay.

Modern Amenities
Enjoy complimentary WiFi and private parking during your visit. The hotel ensures you stay connected and have hassle-free parking throughout your stay.

Convenient Location
Situated just 2 km from Hay Airport, reaching Commercial Motel is a breeze. Whether you're in town for business or leisure, our prime location makes your travel experience seamless.

Book your stay at Commercial Motel now to indulge in these exceptional offerings and make your trip to Hay unforgettable.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.8
Based on 3231 reviews
Cleanliness: 5.63
Service: 8.6
Location: 8.64
Room Quality: 6.09
Amenities: 5.62
Value for Money: 7.08
Food and Beverage: 6.13
Overall Experience: 6.6
E
Elizabeth • couple • au
7
Cheap, clean, central.
Pros:

Neat, clean, very affordable.

Cons:

Clearer instructions - the green door isn't green! Particularly when guests may have traveled long distances and be tired.

2026-10-24 • via Nuitee
G
GammaQ • family_with_children • au
8
Pros:

Great value. Good location.

Cons:

Main bed was too firm.

2026-10-23 • via Nuitee
L
Len • couple • au
6
2026-10-23 • via Nuitee
B
Bruce • solo_traveller • au
4
Won't be back.
Pros:

Location

Cons:

Couldn't even provide a teaspoon or milk to make a coffee, I paid for breakfast but could not access it until 8am, had to leave without it.

2026-10-22 • via Nuitee
W
Whitney • family_with_children • au
7
Pros:

Very friendly reception staff, very accommodating.

Cons:

The room was very dusty to the point I wasn't able to get any rest due to dust allergies.

2026-10-21 • via Nuitee
B
Brendan • solo_traveller • au
8
Very enjoyable
Pros:

Great Motel, excellent staff and rooms.

2026-10-21 • via Nuitee
G
Gary • solo_traveller • au
8
It's not the Hilton but it's OK.
Pros:

Clean, comfortable bed and a hot shower. Simple breakfast was welcome. It's not the Hilton, so don't expect too much. A bit rough around the edges but adequate. We loved sitting out on the big balcony watching the locals.

Cons:

Our window didn't lock. The hallway carpet needs a deep clean.

2026-10-20 • via Nuitee
G
Garforth • extended_group • au
7
2026-10-16 • via Nuitee
K
Kelly • solo_traveller • au
8
2026-10-15 • via Nuitee
T
Tania • solo_traveller • au
3
Cons:

The carpets are absolutely filthy. I don't think they have been cleaned since the facility was a working pub. There is a stain at the top of the stairs that was there when we stayed 12 months ago. The carpets in the rooms were stained as well.

The room was noisy with semi trailers going up and down the main street. The bathroom sliding door could not be closed so we had no privacy when going to the toilet.

The television doesn't work without wifi. Tried to connect the wifi - no success. Gave up.

Had problems with the bathroom sink plug not releasing. My husband gave up trying to have a shave

No one to contact after hours to help with the problems we were encountering.

Under cover walkway from car park to check in desk stunk of cigarette smoking.

2026-10-14 • via Nuitee
D
Dean • couple • au
5
Ok not happy
Pros:

Clean

Cons:

No sink plug

2026-10-13 • via Nuitee
C
Campbell • solo_traveller • au
4
Classic old country pub accommodation, pity the pub isn't restored and trading!
Pros:

Basic... cereal and toast only, basic condiments, only regular milk, no lite milk, no fruit and yoghurt, limited juice, instant coffee.

Cons:

The carpets were very dirty throughout the premises, really off puttting. Stains, could have been food / booze spills, urine / vomit etc... Its a tired old country pub with some recent upgrades, albeit basic, so met expectations but those carpets....

2026-10-13 • via Nuitee
C
Cathryn • couple • au
7
2026-10-12 • via Nuitee
J
Janet • solo_traveller • au
9
Pitstop
Pros:

Convenience

Cons:

Stairs

2026-10-11 • via Nuitee
B
Brylee • solo_traveller • au
6
2026-10-11 • via Nuitee
P
peter • solo_traveller • au
6
Pros:

Bed extremely comfortable
Balcony
New bathroom

Cons:

Really small

2026-10-10 • via Nuitee
M
Melissa • solo_traveller • au
10
2026-10-10 • via Nuitee
R
Rick • solo_traveller • au
6
overnight on ride to Canberra bed was comfortable could have done with a couple of extra pillows
Pros:

the breakfast was only continental and wasnt available until 830am so no use to me.

Cons:

The hotel is not a hotel there is no pub part anymore, that was not clear to me when I booked it.

2026-10-10 • via Nuitee
S
Stephen • solo_traveller • au
8
2026-10-09 • via Nuitee
B
Beibei • family_with_children • au
6
2026-10-09 • via Nuitee