Commercial Motel

Hotels
6.8 (2968 reviews)
199 Lachlan Street , Hay , au

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
5.63
Numerous mentions of room cleanliness issues and dead bugs noted.
Service
8.6
Staff described as helpful and accommodating in several reviews.
Location
8.64
Central location with easy access to attractions as per multiple reviews.
Room Quality
6.09
Some reviews indicate decent comfort but also mention problems with old furnishings.
Amenities
5.62
Limited amenities reported, with no crockery available for dining.
Value for Money
7.08
Generally good value for budget accommodation.
Food and Beverage
6.13
Breakfast offerings noted as basic and occasionally lacking in availability.
Overall Experience
6.6
Mixed reviews overall, with some positive aspects overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 04:48

Property Description

Luxurious Accommodation
Experience comfort and convenience at Commercial Motel in Hay. Each room is thoughtfully equipped with a kettle, private bathroom, flat-screen TV, and air conditioning. Some rooms even feature a charming terrace for a relaxing stay.

Modern Amenities
Enjoy complimentary WiFi and private parking during your visit. The hotel ensures you stay connected and have hassle-free parking throughout your stay.

Convenient Location
Situated just 2 km from Hay Airport, reaching Commercial Motel is a breeze. Whether you're in town for business or leisure, our prime location makes your travel experience seamless.

Book your stay at Commercial Motel now to indulge in these exceptional offerings and make your trip to Hay unforgettable.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.8
Based on 2968 reviews
Cleanliness: 5.63
Service: 8.6
Location: 8.64
Room Quality: 6.09
Amenities: 5.62
Value for Money: 7.08
Food and Beverage: 6.13
Overall Experience: 6.6
T
Tracey • family_with_children • au
8
Pros:

The host and the room was great.

Cons:

Only white bread as an option for breakfast. Some cheese and ham make it a true continental breakfast. Breakfast is dissappionting

2026-03-21 • via Nuitee
P
Petar • solo_traveller • au
10
It’s not 5 star accommodation, it’s contest, comfortable and convenient to shopping, the pub, takeaways and the RSL. I’v
Pros:

I like the staff and the location of the Commercial in Hay. I also like the off street parking and the included breakfast.

2026-03-20 • via Nuitee
T
Trudy • family_with_children • au
9
2026-03-19 • via Nuitee
M
Monica And James • couple • au
2
2026-03-19 • via Nuitee
J
Janice • couple • gb
5
Smell of smoke was too much for us, sorry won’t be back
Pros:

It’s central, good location and the price seemed good but I think we will have to up our budget next time

Cons:

This is the Econo time we have stayed at this hotel, the last time our room seemed quite good, I knew that the reception area and stairs were grubby but the price was good. I had forgotten how overwhelming the smell of smoke was, it was bad and the over all feel of the place was grubby.

2026-03-19 • via Nuitee
J
Julie • solo_traveller • au
8
2026-03-18 • via Nuitee
H
Helen • couple • au
10
2026-03-18 • via Nuitee
B
Belinda • couple • au
10
2026-03-18 • via Nuitee
G
Gayle • couple • au
6
Won’t stay or recommend
Pros:

Nothing

Cons:

TV wasn’t functioning
Bathroom door wouldn’t shut
Couldn’t contact staff

2026-03-17 • via Nuitee
M
Michael • solo_traveller • au
8
2026-03-15 • via Nuitee
L
Lauren • couple • au
1
Would not recommend
Cons:

Bed bugs, no hot water and homeless outside drinking until all hours of the morning, being exceptionally loud. Would recommend finding somewhere else to stay if you need to stop in hay.

2026-03-13 • via Nuitee
M
Michael • family_with_children • au
8
Pros:

It's worth to stay overnight or 2 nights. It's lovely old days hotel

Cons:

There's no staff around reception, I go on my own research to find a safe box to get the key. Return key at reception in morning but there's no staff.

2026-03-12 • via Nuitee
S
Sidney • family_with_children • au
9
2026-03-12 • via Nuitee
D
Dorothy • couple • au
8
Value for money paid
Pros:

Enjoyed the free breakfast. It was right in the middle of town, so easy access to everything. Value for the price charged

Cons:

-

2026-03-11 • via Nuitee
S
Sarah • solo_traveller • au
5
2026-03-11 • via Nuitee
K
Kenneth • extended_group • au
7
Pros:

The rooms were clean and the beds were comfortable.

Cons:

No wifi and no staff.

2026-03-11 • via Nuitee
K
KIM • couple • au
7
2026-03-10 • via Nuitee
S
Steven • couple • au
4
A clean room. Nothing else.
Cons:

Advertised as including breakfast but didn’t happen.

2026-03-09 • via Nuitee
S
Sharon • extended_group • au
10
2026-03-07 • via Nuitee
T
Te Arae • family_with_children • au
9
Pros:

The location and working Aircon and very clear Checkin Instructions

Cons:

No complaints

2026-03-07 • via Nuitee