Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Friendly staff
Cons:
Cleanliness issues
Food variety could improve
Aging facilities

Categories

Cleanliness
7.63
Some reviews indicate issues with cleanliness in the rooms, including dirty toilets and old facilities.
Service
9.1
The staff is generally described as friendly and helpful, contributing positively to the experience.
Location
8.64
The location is frequently noted as good, near malls and with great views.
Room Quality
8.09
Rooms are spacious and various guests mentioned good quality, though some have noted age-related issues.
Amenities
8.12
The hotel provides a range of amenities, though some require updating or cleaning.
Value for Money
8.58
Guests feel they receive good value, especially with spacious accommodations.
Food and Beverage
7.63
Breakfast quality and variety dissatisfaction, with comments on food being standard.
Overall Experience
8.6
Overall experience is positive, despite cleanliness and food aspects needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:29

Property Description

Luxurious Amenities
Wyndham Surabaya offers an array of luxurious amenities including an outdoor pool, gym, and spa for guests to unwind and relax during their stay. The hotel also provides free internet access in rooms and public areas, ensuring guests stay connected throughout their visit.

Convenient Location
Located in the heart of Surabaya's business center, Wyndham Surabaya is just a stone's throw away from popular attractions such as Eat n Eat food plaza and Tunjungan Plaza. With Juanda International Airport a short 40-minute drive away, guests can easily access the hotel from the airport.

Culinary Delights
Indulge in a culinary journey at Wyndham Surabaya with Tangerine Restaurant offering a delectable Indonesian and international buffet menu. Guests can also enjoy a variety of dining options including Lobby Bar and Hi-So Restaurant, ensuring a delightful dining experience throughout their stay.

Book your stay at Wyndham Surabaya today and experience luxury and convenience at its best!

Important information:

Please note, breakfast for children 6 years old and over are available for an additional fee.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for Rp 363,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 363,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 287 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.63
Overall Experience: 8.6
S
Subramaniam • family_with_children • my
9
Awesome
Pros:

Awesome room .. Big spacious clean
Customer care .. Excellent
Hospitality Excellent

Cons:

Great if can Breakfast.. Other 4star hotel have lil bit more and more authentic.. Ole review for 5⭐.. It carry down weight of ur 5⭐..

2026-04-09 • via Nuitee
M
Mega Aisyah • couple • id
5
It could be better
Pros:

The staff were great and the location is right in the middle of the city. The room and bathroom was spacious.

Cons:

The hotel felt very run-down, the wallpaper and carpet were already peeling. The AC didn't work properly and during the day the room was really hot. The keycard kept breaking if it's placed near electronic.

2026-04-06 • via Nuitee
S
Subramaniam • family_with_children • my
7
Good can improve
Pros:

Room is big. Nice.
Clean.
Bath Tub.

Cons:

A. Hot shower not hot enough
B. Bath tub, no hot water.. Only warm
C. Breakfast variety less for 5 ⭐ hotel. Pls add
# Nuts like almond, cashew, walnut.
# Corn, Sweet potato, kacang rebus,
# Yogurt item make few variety
# More variety on coffee
# Bread must have Sourdough
# Danish pastry add variety.. Cinnamon roll
D. Add sofa at Piano area

2026-04-03 • via Nuitee
M
Menno • solo_traveller • nl
10
Prachtig hotel, leuke bar met live muziek. Lekker eten, vriendelijk personeel
Pros:

Goede prijs, nette kamer

Cons:

N.v.t.

2026-03-29 • via Nuitee
S
Shaun Taylor • family_with_children • au
10
2026-03-25 • via Nuitee
W
Wail Bin Ahmad • family_with_children • id
7
2026-03-17 • via Nuitee
Y
Yash • solo_traveller • in
10
Good breakfast , courteous staff
Pros:

Good location , Good room

Cons:

Nothing

2026-03-15 • via Nuitee
P
Pribadi • family_with_children • nl
8
mooi hotel en locatie is goed
Pros:

menu bij de ontbijt was goed alleen het prijs mag lager de beden waren goed maar de bedengoed zit niet netjes uit { rommelig} of het niet schoongemaakt????van de vorige gasten

Cons:

bedengoed en de douche niet 100% werkt

2026-03-07 • via Nuitee
A
Anil sondhi • family_with_children • in
9
Business traveller
Pros:

Room was newly decorated. Price was correct .
Location is good

Cons:

Break fast is very asian or chinese
Not American
Need to add some more dishes and remove many (as not popular )

2026-02-27 • via Nuitee
A
Azlina • couple • my
9
2026-01-20 • via Nuitee
L
Lily • family_with_children • au
8
2026-01-19 • via Nuitee
P
Parel • extended_group • be
9
2026-01-19 • via Nuitee
A
Ahmad Mustafa • family_with_children • sg
7
2026-01-19 • via Nuitee
F
Frans • solo_traveller • nl
8
2026-01-19 • via Nuitee
N
Nathalie • family_with_children • fr
9
Pros:

La gentillesse du personnel
Le calme du lieu
La vue imprenable sur la ville

Cons:

La température de l eau de la piscine.
C est dommage qu il n y ait pas de peignoir pour faciliter le déplacement entre la chambre et la piscine.

2026-01-16 • via Nuitee
B
bambang • couple • id
8
2026-01-15 • via Nuitee
R
Ramli • family_with_children • id
7
2026-01-14 • via Nuitee
C
Collin Tang • family_with_children • sg
8
Pros:

Large room and comfortable bed. The hotel is decently maintained but you could see some peeling and worn wall papers etc.

Cons:

Breakfast was great but dining options were limited. The hotel lobby is large but rather empty. Would be nice to have some comfy sofas like many other hotels.

2026-01-07 • via Nuitee
M
Maverickz • family_with_children • id
8
Almost perfect
Pros:

Kamar luas dan bersih.view kota yang bagus(kaca film waktunya diganti,uda rusak,sayang pemandangan nya jadi nge blur).lokasi dekat dengan TP

Cons:

Sarapan sangat standar sekali,dan tidak seperti hotel bintang5..rasa makanan sangat biasa,dan variasi tidak terlalu banyak.beberapa kali menginap disini,hanya sarapan ini yg menurut saya kurang dari hotel ini,selebihnya saya suka.

2025-12-31 • via Nuitee
M
Mohamad Badruddin • family_with_children • sg
8
2025-12-30 • via Nuitee