Malmaison Reading

Hotels
•
Frasers Hospitality
8.4 (2473 reviews)
Station Road , Reading , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Kid meals
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Clean facilities
Good breakfast
Cons:
Noise from external sources
Dim lighting in rooms
Broken amenities

Categories

Cleanliness
7.86
While many reviews praised cleanliness, there were concerns about dim lighting and external noise affecting comfort.
Service
8.83
Staff were frequently described as friendly and helpful, contributing positively to the overall experience.
Location
9.07
Multiple reviews highlighted the excellent central location, making it easy to access local amenities.
Room Quality
8.02
Rooms were generally described as spacious and well-appointed, though some noted issues like dim lighting.
Amenities
8.45
Amenities were generally well-received, including quality breakfast and comfortable facilities.
Value for Money
8.31
Many reviews found good value for the price, especially considering the deals offered.
Food and Beverage
8.36
Breakfast options received positive remarks, enhancing the overall experience.
Overall Experience
8.33
Overall guests enjoyed their stay and mentioned the location and service positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:49

Property Description

Historic Charm with Modern Comforts

Unique Heritage: Originally built in 1844 as the Great Western Hotel, this property boasts a rich history as the oldest surviving railway hotel globally.

Central Location: Situated in the heart of the city, guests enjoy easy access to all the city's attractions while experiencing the charm of a bygone era.

Elegant Amenities: Indulge in the chic brasserie, luxurious bar, and versatile meeting facilities within the historic walls of this remarkable hotel.

Experience the perfect blend of history and luxury - book your stay at our historic railway hotel today!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

We have no parking facilities on site and directly outside the hotel there are double red lines which means we do not have a drop off/pick up area for luggage. Before parking in one the recommended car parks below, the best place to park to drop off safely is the Reading Station Short Stay Car Park which is free for 20 minutes and is located opposite the hotel.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal menu and a side dish . Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2473 reviews
Cleanliness: 7.86
Service: 8.83
Location: 9.07
Room Quality: 8.02
Amenities: 8.45
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.33
G
Gareth • couple • gb
10
Perfect.
Pros:

Great staff. Great rooms. Great food.

Cons:

Nothing .

2026-03-28 • via Nuitee
M
Mairead • solo_traveller • gb
8
2026-03-27 • via Nuitee
A
Annette • family_with_children • gb
9
2026-03-27 • via Nuitee
R
Rebecca • couple • gb
8
Met my mum here for a weekend away. Lovely boutique hotel in the centre of Reading. We had dinner in the restaurant and
Pros:

Very close to train station. Great cocktails. Large rooms.

Cons:

The outside looks tired could do with being painted.

2026-03-26 • via Nuitee
A
Anna • solo_traveller • gb
4
Way overpriced for offering
Pros:

Staff were nice

Cons:

The rooms were dark , too warm , there needs to be security the people hanging about outside made it feel unsafe

2026-03-26 • via Nuitee
E
Eva • solo_traveller • de
7
Pros:

Big nice room

Cons:

Bit outdated in general and specifically the bathroom, that didn’t even look very clean

2026-03-24 • via Nuitee
M
Michael • solo_traveller • gb
10
Enjoyed our stay in a comfortable room,great staff and a pricey but delicious breakfast
Pros:

Comfortable,clean and close to facilities that we needed

Cons:

Wi-Fi not password protected

2026-03-23 • via Nuitee
B
Bradford • solo_traveller • gb
10
2026-03-22 • via Nuitee
S
Soriya Labovitch • couple • gb
8
Pros:

Convenient as it's so close to train station

2026-03-22 • via Nuitee
J
Jamila • solo_traveller • gb
9
2026-03-21 • via Nuitee
P
PHOENIX • couple • gb
8
2026-03-21 • via Nuitee
C
Carl • extended_group • gb
7
Great location
Pros:

Location was excellent and the breakfast selection fantastic

2026-03-21 • via Nuitee
T
Tim • couple • gb
9
2026-03-20 • via Nuitee
S
Sharon • couple • au
10
2026-03-20 • via Nuitee
J
John • couple • gb
8
Ideal for a short stay, we would definitely use again.
Pros:

The hotel is very close to the train station so suited us perfectly. All the staff were very friendly and helpful. Breakfast was really good, plenty of fresh fruit and cooked options to choose from. Everywhere was spotlessly clean.

Cons:

Some of the furnishing and decor are looking a bit tired.

2026-03-19 • via Nuitee
B
Ben • couple • gb
10
2026-03-19 • via Nuitee
C
Christopher • couple • gb
1
Very disappointing for a hotel that advertises ‘luxury ‘!
Pros:

Location. We have stayed here before.

Cons:

The bedroom heating wasn’t functioning. Nor the bathroom towel tail. It was miserably cold.

2026-03-19 • via Nuitee
P
Piers • extended_group • gb
9
2026-03-18 • via Nuitee
A
Alex • extended_group • gb
9
2026-03-17 • via Nuitee
P
Philip • couple • gb
7
Nice hotel good breakfast, clean and friendly
Pros:

Clean and friendly

Cons:

Lack
Of parking and easy access to drop off pick up

2026-03-16 • via Nuitee