Homestay Goodwood

I made a booking with this company and was told afterwards that they had no space available. Despite this, my payment was still taken.

What bothered me most was:

I was not informed about the availability issue before payment was processed.

There was no clear solution offered after they told me there was no space.

I am still waiting for a refund / had to chase them multiple times about my refund.

This experience has left me feeling misled and inconvenienced. At the very least, I expected accurate information about availability and prompt handling of my payment and refund.

I would advise others to be cautious and to double-check availability and refund policies before booking

smellly andy dirty

The fact that I made a booking online and accommodation was fully paid. Upon arrival I was told by the host that there is no availability and that the money will be refunded but haven't received my money back.

Safety concern

After receiving the booking confirmation from Booking.com, we contacted the host to confirm the booking and informed him that we would call him when we arrive at Cape Town. He acknowledged our booking and indicated that he will await our call. On arrival at Cape Town, we called him and he did not respond. He was nowhere to be found when we tried to contact him. We tried several times as we were not familiar with the area but our attempts were futile as he did not respond to or return our calls. We then decided to drive to the place as it was getting late. We ended up in a very busy, noisy and crowded area and tried again to call the owner because we couldn't locate the place. Our calls went unanswered again. To this day, we have never heard from him. The saddest part is that we were shabbily treated despite having booked on time and paid for this accommodation in full. We ended up looking for an alternative accommodation and did not end up using his facility. In this regard, we would appreciate it if we could be reimbursed in full as we did not use the accommodation that we paid for. We were greatly inconvenienced because we had to search very late for an alternative accommodation (for which we had to pay for). It was a highly depressing experience for the family.

The toilet

I paid online but when I got there this hotel doesn't exit which means this was a scam

The photos shown are not the same as what I received. I was told that they gave my room to someone else by mistake when i tries adressing the issue. The bed smelled like drool and there were still eyelashes on the bed. Floors were dirty and bathroom is not as shown as in picture. There is no fridge or any of the facilities listed, just a bed and a barhroom. Don't pay for this place, it is a scam and look like a drug house operation apartment. Worst experience ever

Appliances need to be improved like Electric sockets against the hardboard wall were loose and exposed to danger. We struggled to connect the plugs and also the fan was working on and off and switched off by itself. Also you must update Booking com because things you listed on Booking com were not there in our room.

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