Hotel Tsustujisou

Hotels
6.2 (17 reviews)
392 Rubeshibecho Onneyuonsen, , Kitami , jp

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Spa/wellness center
Private parking

Review Highlights

Pros:
値段がリーズナブル
建物は古いが清潔に保たれている
温泉が広く良い（すべすべになる）
和風の雰囲気・日本的な宿泊体験が良い
Cons:
女将の接客態度が非常に横柄
設備・建物が古い
床の音など防音面で配慮が必要

Categories

Cleanliness
7.5
古びた建物ながら清潔に保たれているとの記述があり、清掃状態は良好と評価される。
Service
3.5
女将と思われる人の接客態度が非常に横柄で不満を招いており、サービス評価を大きく下げている。
Location
6.5
レビューで言及がないため標準的な評価としつつ、宿の雰囲気や温泉の魅力から若干上乗せしている（Standard quality for this hotel tier）。
Room Quality
5
建物・設備が古く、床の音など遮音面での不満があり、客室快適性はやや低め。
Amenities
8
温泉が広く良い、肌がすべすべになると好評で、アメニティ（温泉）面は高評価。
Value for Money
7.5
「値段はリーズナブル」との記述があり、費用対効果は良好と判定。
Food and Beverage
6.2
飲食に関する言及が無いため、Target Overall Rating を割り当て（Standard quality for this hotel tier）。
Overall Experience
5.4
温泉や和風の宿の魅力はある一方で、接客の悪さや設備の古さが総合評価を下げているため、やや低めの総合体験評価。
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-22 13:37

Property Description

Luxurious Accommodation and Wellness Amenities

Hotel Tsustujisou in Kitami offers a serene escape with a restaurant, free WiFi, and spa facilities. Guests can enjoy the convenience of free private parking and explore nearby attractions like Yama no Aquarium and Kitakitsune Farm.

Multilingual Staff and Around-the-Clock Service

Experience top-notch hospitality with our Japanese and Korean-speaking staff ready to assist you 24/7. Whether you need local tips or assistance with any queries, we are here to make your stay comfortable and enjoyable.

Convenient Location and Easy Access

Located in the Onneyu Onsen district, our hotel provides easy access to Kitami Station and is just 65 km from Memanbetsu Airport. Book your stay at Hotel Tsustujisou for a perfect blend of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.2
Based on 17 reviews
Cleanliness: 7.5
Service: 3.5
Location: 6.5
Room Quality: 5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 6.2
Overall Experience: 5.4
D
DAISUKE • family_with_children • jp
8
温泉最高〜！！！
Pros:

温泉の泉質が素晴らしく、お肌がツルツルになりとても良かったです。
食事も、最近はバイキング形式のホテルが多い中、焼肉定食やホタテ御膳や海鮮丼など選べたのも新鮮で良かったし、ご飯のおかわりも快く対応してくださって嬉しかったです。
スタッフの皆さんがニコニコ笑顔で働いていらっしゃる姿にも好感が持てました！

Cons:

一つだけ残念だった点は、バスタオルやフェイスタオルの柔軟剤の匂いがキツすぎて使えなかったことです。
合成洗剤や香料等の化学物質に敏感な体質なので出来れば無添加・無香料の洗剤で洗ったタオル等を用意して頂けると良かったなぁ〜と思いました。

2026-08-14 • via Nuitee
K
kenichi • solo_traveller • jp
8
2026-08-14 • via Nuitee
J
Jan Boonstra • solo_traveller • nl
8
Fijn hotel
Pros:

De vriendelijkheid van het personeel.

Cons:

Niks, was een prima verblijf voor de prijs.

2026-08-09 • via Nuitee
L
LUC • couple • fr
10
Cons:

Les Repas sont très bon

2026-07-14 • via Nuitee
H
Hisashi • solo_traveller • jp
7
近くに行く時は宿泊したいです
Pros:

安く，清潔静かでした。温泉の質が良い。マットも良くてよく眠れた。

Cons:

カーテンが少し薄くて、朝早くから明るく目が覚めてしまう。

2026-07-02 • via Nuitee
Y
Yuta • couple • jp
10
2026-06-28 • via Nuitee
S
Samuele • solo_traveller • it
8
2026-06-20 • via Nuitee
T
tanaka • solo_traveller • jp
7
値段はリーズナブル…しかし女将の態度が悪く…もう行きません
Pros:

古びた建物ですが…清潔にして有りました…

Cons:

女将と思われる人の接客態度は、非常に横柄で…気分を…害しました…

2026-06-19 • via Nuitee
伊原 • solo_traveller • jp
5
温泉に入って寝るだけでなら問題なし。
Pros:

温泉が良かった。

Cons:

歴史があるせいか、全体的に設備が古い。

2026-06-17 • via Nuitee
M
Malvern • solo_traveller • au
8
Pros:

Lovely Japanese style accommodation. If you want local cultural experience this a great place. Having read previous negative reviews regarding the bath conditions. Don't pay heed to such uncultured views. This place is worth it.

2026-06-06 • via Nuitee
元祖 • solo_traveller • jp
7
Pros:

温泉広くて良いです！すべすべになります！

Cons:

古い建物なので歩く音に気を遣いました、
でも、皆さん静かでしたよ

2026-06-03 • via Nuitee
C
Chisato • extended_group • jp
8
2026-05-01 • via Nuitee
M
masahiro • solo_traveller • jp
6
2026-04-30 • via Nuitee
S
saito • extended_group • jp
3
2026-03-08 • via Nuitee
M
Mariko • solo_traveller • jp
10
2026-01-12 • via Nuitee
M
Masatoshi • solo_traveller • jp
9
2025-08-23 • via Nuitee
H
Hiromichi • family with young children • jp
6
Pleasant
2024-08-26 • via Nuitee
Y
Yvette • family with young children • us
1
Worst place to stay in Hokkaido!
Pros:

This hotel was located just a few minutes from the fox farm and the aquarium. However, this hotel is located in a ghost town. Most of the homes and stores are abandoned.

Cons:

We only stayed here luckily for one night and only to break up the drive between Lake Akan and a train ride to Sapporo.
This hotel/motel is old but clean but so old I thought I would fall through the floor. However, the Booking.com description was incorrect. I always pay attention to the facilities. This one listed "spa bath." Before we arrived I inquired and asked if the rooms had private bathrooms and was told yes. Well when we arrived I was shocked to find out that the rooms had private toilets only, big difference. The showers were public. I tried to explain to the front desk that it was best to word the description as, "private toilets, public bathing facilities" so that all guests would understand. Instead of taking my advice I overhead them talking about me, "The American said in America this in America that. This is Japan." I do not have expressive Japanese language but I have receptive so I confronted them (with my translation app) and said if they did not want to be explicit in their description then do not use an international reservation service like booking.com and only cater to those who understand public bathing and who live in Japan. Since this place was located in a neighborhood where what looked like 90% of the buildings were abandoned, they probably have to seek foreign visitors to stay open. Everyone in the world would understand what private toilet and public bathing facilities means. Nonetheless since I am from the US and I do not use public baths we did not bathe that night. This was the only disappointing accommodation on this trip and we stayed in 6 hotels all booked on booking.com. For any of you that want to still stay at this hotel for nearly $100/ night note that our room had a dial phone, fan (no ac), and only one outlet.

2024-07-29 • via Nuitee
T
Tuck • group • sg
8
Very good
2024-07-02 • via Nuitee
J
Janice • family with young children • sg
7
Good
Pros:

Clean , friendly staff

Cons:

No hot water in the basin in the room . No blackout curtain. 1 hair dryer only in the onsen bathroom

2024-05-25 • via Nuitee