Malmaison Newcastle

Hotels
•
Frasers Hospitality
8.6 (5796 reviews)
Quayside , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Slow breakfast service
Dark room areas

Categories

Cleanliness
8.13
Some rooms reported cleanliness issues with pillows and thin walls.
Service
8.9
Staff were very helpful and friendly, accommodating late diners.
Location
9.14
Location praised for proximity to attractions and beautiful views.
Room Quality
8.29
Rooms comfortable, but some areas noted as dark and lacking soundproofing.
Amenities
8.62
Facilities were generally good but lacking proper wellness amenities.
Value for Money
8.48
Good value mentioned, but some guests noted extra charges.
Food and Beverage
8.43
Food received praise, although breakfast service was noted as slow.
Overall Experience
8.8
Guests had a generally positive experience, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:28

Property Description

Stylish Boutique Hotel on River Tyne

Unique Location: Situated on the vibrant Quayside, the Malmaison Newcastle offers stunning views of the River Tyne and is a stone's throw away from the Gateshead Millennium Bridge.

Luxurious Accommodation: The boutique-style rooms are elegantly decorated in deep purples and plush velvets, boasting modern amenities such as mood lighting, flat-screen TVs, and power showers in the en suite bathrooms.

Fine Dining and Cocktails: Indulge in a culinary experience at the brasserie, featuring dishes made with fresh local ingredients, or sip on fine wines and cocktails at the bar overlooking the river.

Experience luxury and charm at the Malmaison Newcastle - book now to secure your stay at this riverside gem.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.

Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish.

We have designated spaces in the Sandgate MSCP, (Postcode NE1 2NG), which is just over the road from the hotel. Simply drive in, park on the top blue floor in a designated Malmaison space and provide your registration number when checking into the hotel. When it is time to leave, simply drive out. The car park operates with ANPR (Automatic Number Plate Recognition), so failure to provide your registration may result in a fine from the car park company. The charge, which will be added to your hotel bill is £10 per night Monday to Thursday, or £6 per night Friday to Sunday. These prices are based on 24-hour stays.

If the Malmaison spaces are all occupied, please use a public space and use the payment machines at the car park to pay each time you exit the car park.

For day visitors, please use the public spaces where there is an hourly rate which can be paid directly at the car park, using the payment machines at the end of your visit.

The car park has a height restriction of 7.2 feet.

The hotel has entrances at both the front and back of the building. If you need to drop off / collect luggage you may park at the front of the hotel (river side) for a maximum of 20 minutes. This is also possible at the back entrance (Sandgate) but involves steps. Please ensure you do not exceed 20 minutes as ANPR cameras are in operation.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance.

Our Spa is closed on Mondays & Tuesdays and open from Wednesday to Sunday 10-6pm.

Due to essential maintenance works taking place in Sandgate Car Park, the car park will be closed for a period of approx. 10 weeks from Friday 18th April 2025. There will be limited spaces available on the roof of St Anns. For available car parks close to Malmaison Newcastle, please visit www.parkopedia.co.uk.

Our gym facilities will be temporarily closed from 18th June to 4th July.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for £45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8.6
Based on 5796 reviews
Cleanliness: 8.13
Service: 8.9
Location: 9.14
Room Quality: 8.29
Amenities: 8.62
Value for Money: 8.48
Food and Beverage: 8.43
Overall Experience: 8.8
J
johnson • couple • gb
10
2026-06-27 • via Nuitee
J
Justin • family_with_children • gb
7
2026-06-27 • via Nuitee
J
Jane • couple • gb
6
Too noisy preventing sleep
Pros:

Great room

Cons:

Noise was horrendous. Room directly above restaurant / bar.

2026-06-27 • via Nuitee
C
Claire • solo_traveller • gb
9
Pros:

Lovely large room with everything you need
Friendly staff, great breakfast

Cons:

Nothjng

2026-06-27 • via Nuitee
C
Carol • couple • gb
8
2026-06-26 • via Nuitee
E
Elizabeth • solo_traveller • au
9
2026-06-26 • via Nuitee
L
Lou Howlett • solo_traveller • gb
9
Pros:

Lovely room, well equipped. Good location with parking nearby. Very friendly and helpful staff.

2026-06-26 • via Nuitee
J
Judith • couple • gb
7
Staff very helpful and room good standard. Great location for city centre.
Pros:

Location of hotel
Room a good size
Coffee facilities good

Cons:

Rather dark room
No body lotion in bathroom

2026-06-26 • via Nuitee
J
Jonathan • couple • gb
9
Its what you expect from a malmaison
Pros:

parking easy. Small room but comfortable.Location is down in the trendy bar area but well soundproofed so no night time noise.

Cons:

Slightly out of the main/traditional town center

2026-06-26 • via Nuitee
C
Chris • solo_traveller • gb
5
Convenient location, but hotel looking tired and past its best
Pros:

Good location near the river and Sage glasshouse conference centre

Cons:

Tired and shabby
No parking with electric charging
Dark

2026-06-26 • via Nuitee
L
Liam • couple • gb
10
2026-06-25 • via Nuitee
A
Andrew • solo_traveller • gb
10
Excellent hotel in perfect location
Pros:

Great location, very upmarket, outstanding breakfast

Cons:

Nothing

2026-06-25 • via Nuitee
C
christopher • couple • gb
10
Great place, great views and worth the money.
Pros:

Beautiful suite with a side by side bath looking onto the swing bridge. Brilliant views

2026-06-25 • via Nuitee
F
Frank • couple • de
9
2026-06-25 • via Nuitee
D
Dawn • solo_traveller • gb
9
Pros:

Loved the location alongside the Quay and Millenium Bridge. Relaxed feel to the Hotel. Superb staff and excellent Breakfast.

Cons:

No negatives.

2026-06-24 • via Nuitee
S
Sandra • couple • gb
10
Pros:

Location and frindlyness of staff.

2026-06-24 • via Nuitee
G
Gillian • extended_group • gb
8
Really pleasant stay as usual
Pros:

Amazing suite and breakfast worth staying here for.

Cons:

little bit busy and could probably do with a few more staff in the resturant.

2026-06-23 • via Nuitee
A
Andrew • couple • gb
10
2026-06-23 • via Nuitee
P
Paul • solo_traveller • gb
10
A great place to stay with comfortable rooms in a great location.
Pros:

I like staying here and it’s been mostly when in Newcastle and area on business. Great location, lovely rooms and attentive (and noticeably loyal) staff.

Cons:

Nothing

2026-06-23 • via Nuitee
K
Kathleen • solo_traveller • gb
10
Pros:

Location is superb! And what a view!
The check in was welcoming and friendly.

Cons:

The single bed in our twin room was very narrow.
The price of the breakfast was a bit steep so we ate elsewhere as there are plenty good places on the Quayside.

2026-06-23 • via Nuitee