Universal Residence

Hotels
•
Independent
3.6 (16 reviews)
Khaled Shehab St., Rawche, Beirut , Beirut , LB
961-1801416

listing image 1
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Pets allowed

Facilities

Carport
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Cons:
Very low quality
Dirty and old furniture
Poor kitchen supplies
Terrible shower
Not worth spending any money

Categories

Cleanliness
2.5
Guests consistently mentioned poor cleanliness as a major issue.
Service
3
Service received negative feedback, with guests highlighting slow response times and unhelpful staff.
Location
5
The hotel's location received mixed reviews, with some guests finding it convenient while others did not.
Room Quality
2.5
Rooms were criticized for being outdated, dirty, and lacking basic amenities.
Amenities
2.5
Guests mentioned missing or poor-quality amenities, such as kitchen supplies and bathroom facilities.
Value for Money
2.5
Many guests felt that the hotel did not provide value for the money spent due to the overall poor experience.
Food and Beverage
2.5
Food and beverage offerings were criticized for quality and variety, contributing to the negative experience.
Overall Experience
2
Most guests expressed extreme dissatisfaction with their stay and strongly advised against choosing this hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 14:57

Property Description

Take in the views from a terrace and a garden while enjoying complimentary wireless internet access. Make yourself at home in one of the 30 individually furnished guestrooms with kitchenettes and private balconies. Concierge services and a TV in the common area are available, along with features like a reception hall. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests can utilize the roundtrip airport shuttle for a surcharge, and free self-parking is available. Explore nearby attractions such as Pigeon Rocks and Hamra Street easily from Universal Residence. Book now for an unforgettable stay in the heart of Beirut.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • General

    Gap period enforced between guest stays - 48 hours

  • Covid

    Onsite COVID-19 testing (PCR) is available

  • Guest type

    Essential workers only - NO

  • Covid

    Minimum age for COVID-19 test requirement: 5

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

3.6
Based on 16 reviews
Cleanliness: 2.5
Service: 3
Location: 5
Room Quality: 2.5
Amenities: 2.5
Value for Money: 2.5
Food and Beverage: 2.5
Overall Experience: 2
F
Fadi
2
Pros:

Such a terrible experience … Never again

2025-06-23 • via Nuitee
A
Ahmad • partner
2
Pros:

Very low quality, dirty and old furniture, kitchen is empty of spoons, forks…., shower is terrible, not worth spending a dollar….!
Never think of it again…

2025-03-02 • via Nuitee
H
Hicham • family
2
Pros:

Very Bad Hotel and bad service and less than a star rating I do not advise anyone to come there

2024-10-10 • via Nuitee
D
Dina
2
Super disappointing
Pros:

Worst place I've ever stayed in i can't believe you actually had this kind of property on your website

2024-04-15 • via Nuitee
L
Lalla Mariem
2
Pros:

L'hôtel Universal résidence est fermé j'ai payé sur internet via hôtel.com mais une fois sur place j'étais sans hôtel c'est une arnaque plus jamais je réserve sur votre application

2024-01-11 • via Nuitee
A
Ahmad
2
Pros:

Dirty with bugs, wifi did not work.

2023-11-20 • via Nuitee
B
Bilal • family
2
Pros:

Das Zimmer war die totale Hölle, überall waren Roststellen und Schimmel stellen das ganze Zimmer wurde überflutet aufgrund von undichten Stellen regnete es ins Zimmer was dazu führt, das unsere Sachen nass wurden und man nicht die Zeit genießen konnte. Ich beanspruche das sie mir mein Geld wieder zurückzahlen, da das Zimmer nicht wie besprochen geliefert wurde und es nicht wie dargestellt gewesen ist.

2023-10-24 • via Nuitee
A
Ahmad
2
Pros:

No internet, electricity is for limited time

2023-10-22 • via Nuitee
M
Mikkel
6
Pros:

I arrived to the airport around 01:40am. Ease to get to the accommodation. Location on maps a bit off, but I received good help from staff at Duroy Hotel nearby. The Nightmanager at Universal Residence could not find my booking but found a room for me. That was around 02:20am. I checked out at 09:00am where the issue had been solved in the meantime. The accommodation could do with some maintenance, but the bed was fine and room nicely furnished.

2023-10-03 • via Nuitee
F
Fethi Ünal
2
Terribly bad hotel, only good location
Pros:

Terribly bad otel, Room are very dirty, There is no cover for pillows and blankets. Dirty kitchen and bath room. Dress cabinets are very dirty. Refrigator is very dirty (look photo) ,You can close it only by kicking. There is not water heater. There is only LPG furnace. By this reason, there is a big fire and explosion risk, if there is lekage of LPG.. Also there is no electric generator for during power cut applied in Beirut.

2023-05-30 • via Nuitee
A
Ahmad
2
Pros:

I had to walk out right away , I paid 1 night for nothing

2023-02-27 • via Nuitee
F
fadi
2
Pros:

very bad

2022-08-03 • via Nuitee
H
Haisam
4
Horrible
Pros:

No where near the picture portrayed on hotel.com. Air conditioning didn’t work, no hot water, not even one bottle of drinking water. The first thing I did after entering the room was killing a roach. Fair is bit too much.

2022-06-26 • via Nuitee
L
Loan
2
Pros:

The buiding has not been maintained in decades. Somes parts are mouldy or crumbling down.
The mattress is worn out and dirty.
Cockroaches in the bathroom.
Avoid this hotel, of which it has only the name

2022-05-07 • via Nuitee
V
Verified traveler
4
Bad
Pros:

It was an horrible stay.
No electricity much time.

2022-04-08 • via Nuitee
R
RAMI
8
abbastanza bene
Pros:

tutto abbastanza bene manca un po' di pulizia generale

2021-01-01 • via Nuitee