Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Comfortable rooms
Cons:
Old towels
Some furniture in need of replacement
Limited breakfast variety

Categories

Cleanliness
7.83
Some complaints about old towels and a smell in the deluxe room.
Service
9.3
Many positive mentions of helpful and friendly staff.
Location
9.34
Consistently noted as great, convenient and close to attractions.
Room Quality
7.29
Mixed reviews about old furniture and some rooms not freshly remodeled.
Amenities
8.32
Satisfactory amenities including a sauna and massage services.
Value for Money
8.28
Good value considering location and amenities.
Food and Beverage
8.83
Breakfast was mostly positive, but some noted it could be improved.
Overall Experience
8.8
Overall, guests had a pleasant experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:55

Property Description

Convenient Location
Situated just 10 minutes away from Almaty Train Station, Alma Hotel offers easy access to the city center, making it a perfect choice for travelers looking to explore the vibrant surroundings.

Luxurious Amenities
Indulge in the hotel's indoor swimming pool, sauna, and fitness center for a relaxing stay. The modern rooms with air-conditioning, flat-screen TVs, and minibars ensure a comfortable experience for guests.

Culinary Delights
Savor a variety of national and international dishes at Alma's restaurant, complemented by a continental breakfast. Don't forget to unwind with a selection of liquors and cocktails at the on-site bar.

Experience the perfect blend of comfort and convenience at Alma Hotel. Book your stay now for an unforgettable journey.

Important information:

Please note that early check-in (from 06:00 untill 14:00) or late check-out (from 12:00 untill 18:00) are available at surcharge in the amount of 50% from the rate.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 16 years old stay for KZT 10,000 per person per night when using an existing bed.
    Children from 7 years old to 16 years old stay for KZT 10,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 144 reviews
Cleanliness: 7.83
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 8.32
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 8.8
P
Paul • family_with_children • au
10
Pros:

Rooms are a good size, clean and well maintained.
Great location. Airport pick up was spot on. Laundry service and breakfast all great.

Cons:

All good

2026-02-12 • via Nuitee
N
Nurbek • couple • kz
7
Pros:

Расположение

Cons:

Номера не первой свежести

2026-02-12 • via Nuitee
Сергей • solo_traveller • kz
8
2026-01-25 • via Nuitee
A
Aleksandra • couple • kz
8
2026-01-22 • via Nuitee
A
Aleksandra • solo_traveller • kz
8
2026-01-22 • via Nuitee
E
El • solo_traveller • kz
9
Pros:

Прекрасное расположение, уютный отель, персонал- труженики.Спасибо ! В отеле появился массажный кабинет,новый и оборудован всем необходимым.Мастер - профи с медицинским образованием. Обязательно запишитесь ,после самолёта и долгой дороги восстановит и расправит "крылья" на вашей спине.Рекомендую.Цены оч умеренные,качество на высоте. Хороший завтрак с видом на горы рекомендую дополнить чашкой кофе( внимательный сотрудник ресторана сварит на ваш выбор любой кофе)

2026-01-20 • via Nuitee
A
Anarka • family_with_children • kz
5
Понравился персонал обслуживающий, очень ведливый. Но за такую цену можно было бы улучшить номер
Pros:

Завтрак понравился, но не помешало бы разнообразить

Cons:

Окно в номере не плотно закрывался и мебель старая, кровать тоже

2026-01-20 • via Nuitee
O
Olga • family_with_children • it
9
Отличный отель с центральной локацией и хорошим завтраком и отзывчивым персоналом
Pros:

Отличное соотношение цена-качество. Центральная локация, все основные туристические места и магазины в пешей доступности (15-20 минут максимум). Очень вежливый персонал, который быстро реагировал на наши просьбы, уборка номера каждый день. Хороший завтрак с наличием различных опций на любой вкус. В отеле есть сауна и спортзал, посещение сауны можно забронировать за два-три часа до самого визита. Спасибо отелю за гостеприимство!

Cons:

Останавливались в junior suite, номер хороший и просторный для двух человек, однако заметно, что мебель и стены требуют косметического ремонта.

2026-01-19 • via Nuitee
Жасулан • couple • kz
4
2026-01-19 • via Nuitee
A
Aizhan • couple • de
10
2026-01-19 • via Nuitee
M
Matthew • couple • gb
8
First stay at The Alma Hotel and was impressed
Pros:

Location, breakfast, gym

Cons:

Pool was rather cold !

2026-01-19 • via Nuitee
D
Dawid • family_with_children • pl
9
Very nice hotel with fantastic location
Pros:

Clean and proper hotel. There is a pharmacy on the ground floor, sauna in the basement, and fantastic location. Everything can be done on foot. Staff is very helpful and breakfasts at the top floor are accompanied with fantastic mountain view.

2026-01-19 • via Nuitee
D
Dina • family_with_children • kz
10
Cons:

Не каждый день приносили гель для душа и шампунь

2026-01-15 • via Nuitee
S
Solahuddin • family_with_children • my
6
Pros:

The location

Cons:

The hotel cafe. It is include the bar site and no variaties of food for breakfast. Just had 1 time breakfast for 3 nights stayed.

2026-01-04 • via Nuitee
R
Roman • couple • kg
10
2026-01-02 • via Nuitee
Екатерина • solo_traveller • by
9
Pros:

Замечательный отзывчивый персонал, удобное местоположение, бар на 5 этаже, аптека внизу, сауна входит в стоимость. В номере есть все необходимое.

Cons:

Номера не с самым свежим ремонтом, но все уютно, комфортно

2025-12-30 • via Nuitee
N
Nurbek • solo_traveller • kz
9
Удовлетворен проживанием
Pros:

Хороший завтрак. Локация удобная. Сауна входит в стоимость

Cons:

Халат и полотенца старые

2025-12-30 • via Nuitee
Алексей • solo_traveller • kz
9
Pros:

Был в 3й раз в этом отеле. Удобное расположение. В этот раз удивили неожиданно предоставив номер выше категорией, чем я бронировал, за что отдельное спасибо

2025-12-24 • via Nuitee
L
Lyazzat • couple • kz
7
Pros:

местоположение

Cons:

завтраки скудные и номер люкс стоял прокуренный запах

2025-12-19 • via Nuitee
M
Mara • couple • au
9
Fabulous
Pros:

Great location , lovely top floor dining .
Great view . Easy access to town and skiing

2025-12-17 • via Nuitee