Palmas

Hotels
7.5 (42 reviews)
Calle Gral. Hermenegildo Galeana 525, Calle General Hermenegildo Galeana Calle Gral. Hermenegildo Galeana 525, Calle General Hermenegildo Galeana , Cuernavaca , mx

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Facilities

Offsite parking discounted rates available
Swimming pool
Room service
Family rooms
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Personal attention from staff
Location close to downtown
Affordable price
Cons:
Cleanliness issues
Poor room quality
Lack of hot water and amenities

Categories

Cleanliness
6.83
There were multiple complaints regarding cleanliness, such as rooms not cleaned properly during the stay.
Service
8.3
Many reviews praised the staff's attention and friendliness, although some critiques mention delays.
Location
8.84
Several guests appreciated the proximity to downtown.
Room Quality
6.29
Negative comments indicated issues with old furniture, uncomfortable mattresses, and equipment not working.
Amenities
6.82
Amenities received mixed feedback with issues like no hot water and poor maintenance of the pool.
Value for Money
7.78
The hotel is considered cheap, though it lacks basic necessities and maintenance.
Food and Beverage
7.33
Some guests enjoyed the breakfast, while others noted that food options were limited.
Overall Experience
7.8
The experience varied greatly among guests, with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 14:19

Property Description

Luxurious Accommodation with Pool and Garden
Experience a luxurious stay at Palmas in Cuernavaca, just 1.3 km from the renowned Robert Brady Museum. Enjoy our outdoor swimming pool, free private parking, and lush garden during your visit.

Convenient Amenities for Guests
Indulge in our top-notch services including room service and a 24-hour front desk for all your needs. Stay connected with complimentary high-speed WiFi available throughout the property.

Family-Friendly Environment
Our hotel offers comfortable family rooms, making it the perfect choice for a relaxing getaway with your loved ones. Unwind in well-equipped rooms featuring a TV and a private bathroom for your convenience.

Book your stay at Palmas now for an unforgettable experience in Cuernavaca!

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.5
Based on 42 reviews
Cleanliness: 6.83
Service: 8.3
Location: 8.84
Room Quality: 6.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 7.8
E
Eric • solo_traveller • mx
7
Más cerca de motel que de un hotel
Pros:

La alberca, no es común para hoteles que también sirven como motel

Cons:

Está más cerca de un motel que un hotel. Para unas horas está bien, pero no para estancia de muchos días

2026-01-29 • via Nuitee
P
Paulina • couple • mx
9
Pros:

Muy bien el lugar solo esta muy descuidado pero limpio

2026-01-28 • via Nuitee
G
German • couple • mx
9
Pros:

Todo bien

2026-01-17 • via Nuitee
A
Alfonso • solo_traveller • us
3
2026-01-15 • via Nuitee
M
MARTHA PATRICIA • extended_group • mx
1
NO ME GUSTO EL HOTEL
Cons:

TARDARON EN LA ADMISIÓN PORQUE CONSIDERARON SOLO 1 CUARTO EN LUGAR DE 3 HABITACIONES: ADEMAS NO TENIAN TOALLAS; EN UN CUARTO NO TENIA REGADERA Y LOS APAGADORES DE LA TV. NO FUNCIONAN . TIENES QUE PRENDER Y APAGAR LA TV DE MANERA MANUAL.

2026-01-11 • via Nuitee
L
Lucero • couple • mx
10
2026-01-08 • via Nuitee
P
Perez Perez • couple • mx
8
2026-01-08 • via Nuitee
G
German • couple • mx
10
Pros:

La atención del personal
La limpieza en general
La alberca

2026-01-03 • via Nuitee
L
Luis Angel • couple • mx
9
2026-01-01 • via Nuitee
M
Martin • couple • us
1
The Night Shift Keeper was ONLY playing video games and just paying 1/2 way attention when I was talking to him (RUD
Pros:

Nothing!

Cons:

There was NO hot water available all the time, which it should be 24/7!
The pool is old and NOT maintained.
The bathroom did NOT have towel hangers NOR mats to avoid slipperiness.
TV-Device unserviceable.
Constantly running out of water.

2025-12-31 • via Nuitee
M
Michel Rendón • couple • mx
9
2025-12-27 • via Nuitee
G
Gonzalez • couple • mx
1
Busca otra opción
Pros:

Nada, está lejos del centro, está en mal estado, el personal es grosero, no hay agua caliente, no hay enchufes y etc

Cons:

Nada fue bueno, el lugar está en pésimas condiciones, las fotos deben ser de hace muchos años, es un lugar barato pero no tiene ni lo básico y el trato es pésimo, no tuve agua caliente y después de un rato tampoco había agua, terminamos saliendo de ahí y nos quedamos en otro lugar, preferible perder ese dinero a quedarnos ahi

2025-12-17 • via Nuitee
B
Bautista Gutiérrez • solo_traveller • mx
3
Feo
Pros:

Nada

Cons:

La atención

2025-12-15 • via Nuitee
K
Karla Patricia Coral • solo_traveller • mx
4
2025-12-14 • via Nuitee
M
Medrano • couple • mx
8
2025-12-08 • via Nuitee
D
Dorian • couple • mx
8
2025-12-07 • via Nuitee
F
Francisco • solo_traveller • mx
6
2025-12-04 • via Nuitee
I
Irene Aketzalli • couple • mx
6
Pros:

Ubicación

Cons:

No había toallas, había demasiado ruido por la mañana

2025-12-03 • via Nuitee
H
Hirsh • couple • mx
4
Pros:

Close to downtown

Cons:

Well is the cheapest price so that's what you get cheap so it is what it is

2025-12-03 • via Nuitee
Y
Yoann • solo_traveller • mx
9
Good stay
Pros:

Good overall

2025-12-02 • via Nuitee