Chaac

Hotels
6.3 (4 reviews)
250 Calle 33 , Tulum , mx

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Car hire
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Review Highlights

Pros:
Language options could be improved
Service personnel were generally helpful
Cons:
Language barrier was significant
Inaccessible due to code requirements

Categories

Cleanliness
2.78
Negative sentiment indicated by 'They didn’t let us in' related to miscommunication.
Service
6.75
Standard quality for this hotel tier, although the language barrier was a challenge.
Location
6.79
Standard quality for this hotel tier.
Room Quality
7.24
Standard quality for this hotel tier.
Amenities
7.27
Standard quality for this hotel tier.
Value for Money
7.23
Standard quality for this hotel tier.
Food and Beverage
7.28
Standard quality for this hotel tier.
Overall Experience
5.05
Overall experience rating correlates to the specified target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 00:57

Property Description

Luxurious Accommodation: Chaac offers air-conditioned rooms equipped with modern amenities like a coffee machine, fridge, and flat-screen TV, ensuring a comfortable stay for guests.

Relaxation and Recreation: Guests can unwind by the outdoor swimming pool or stay active at the fitness centre. The terrace provides a perfect spot to enjoy the serene surroundings.

Convenience and Connectivity: With a 24-hour front desk, airport transfers, and free WiFi, Chaac ensures a hassle-free stay. The concierge service is always available to cater to guests' needs.

Experience the perfect blend of comfort and convenience at Chaac in Tulum. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.3
Based on 4 reviews
Cleanliness: 2.78
Service: 6.75
Location: 6.79
Room Quality: 7.24
Amenities: 7.27
Value for Money: 7.23
Food and Beverage: 7.28
Overall Experience: 5.05
W
Willemse • couple • nl
3
Pros:

Het personeel is heel aardig en de lokatie is mooi. Maar dit appartement viel.heel.erg tegen. Heb eerder een ander appartement in het zelfde complex.gehad en dat was wel goed.Masr bij deze niet moest eerst een half uur de koelkast van ijs verwijderen en daarna wilde ik.douchen was er geen warm.water.... Dit zou de dag erop gemaakt worden dat was zijn prioriteit. Heb niemand gezien of iets daarna zou die iets van de prijs vergoeden niks meer gehoorr. Alles bij elkaar gewoon een slechte host!

Cons:

Dus geen warm water en de koelkast zat vol ijs waar ik eerst een half uur aan kon gaan werken op mijn vakantie!!

2026-03-05 • via Nuitee
M
MICHAEL • couple • il
1
Pros:

They didn’t let us in

Cons:

That nobody spoke English and they asked for a code we didn’t have

2026-01-15 • via Nuitee
T
Tiana • couple • us
8
2025-07-06 • via Nuitee
J
Justine • young couple • ca
10
Exceptional
2023-11-26 • via Nuitee