WoolPack By SAFÉRA

Everything. Very dirty and unclean.

From the pictures it seemed god value for money were allocated room 4 at first it have a fouls smell of cigarettes bodily fluids on walls burnt cigarette marks all over the furniture definitely not had a vacuum in a few months spiders all over the room bathroom smelled of urine I contacted the host and we’re moved to room 4 only think better with the room it we’re closer to exit genuine review the shower we’re vile the entrance has piles of rubbish and I could see rats running around start to finish just a terrible experience the host is still not responding to me I would it let my dog stay there please pay the extra £20 and get a hotel premier inn ect

We didn't like the shower. The cold water tap kept falling off. Also I was expecting 3 single beds but we got 1 single and a double. The mattress was still covered in the polyphene it was bought in and the slats on the bed fell off. When we arrived we managed to gain entry to the main door but it was hard to get into the room. They gave us 2 towels a large bath towel and a small hand towel. On one of the pillowcases was blood. We had to have the window open but the traffic noise was bad. Also someone knocking on doors when we were in bed. And someone outside shouting let me in. One of the lights didn't have a shade. It was on top of the wardrobe.

It was filthy , food left in the fridge and cooker, a saucepan of rice just left on the cooker, beds not made or clean, mouse droppings a dead cockroach, hasn’t been cleaned in a long while thick dust, wires poking out of the walls, fire extinguisher missing it was disgusting we didn’t stay , booked into a different hotel

There were rats and cockroaches all around and bed was hard as rock. The lock code was wrong and nobody replied to messages for hours. Waste of money as we had to book another place for rest of the visit. The light in the bathroom was broken as well.

They cancelled the reservation and didn’t tell us, I had even messaged them and they confirmed my check in time and still didn’t tell me. We also tried to phone them and it didn’t even ring or anything. We had to call booking.com customer service to try contact the property which was when we found out our booking was cancelled. This resulted in a back and forth with them trying to find us a replacement place. Thankfully they found one but this resulted in us driving to Manchester and not getting to bed till 2 am. Luckily I had a car and booking. Com were able to find somewhere to take us

Evere thing Lock box sticking the toilet seat broken the towel wet toasted not working no fuse in it

No communication, luckily someone in another room helped me as they had a number as the numbergiven doesn't work. No toilet roll. Couldn't see in the bathroom for the dim light. No hot water in the morning. Could've wrote my name in the skirting boards dust. Music played all night. Lots of broken items in room. Awful experience, teenage daughter petrified as it felt so unsafe. Was like a halfway house

the shower had mould in it
bathroom was not clean
bedroom was horrible it was filthy dirty
bed was broke
needles were left on the outside of the windowsill
rats were surrounding the property
was a shared living room and kitchen and there was other people being very loud banging screaming and shouting

No hot water in the shower.
The rooms where cold.
The oven in the communal kitchen didn't work.
I was given the wrong door key to walk in and find someone in my room.
I had been sent to the wrong room.

First and foremost booking.com. I was locked out of the apartment as the person had changed the key code tomdroo people accessing during daytime hours so was left unable to gain access or contact the owner for 3 hours. Booking.com we're useless. I was awarded £9.83 from booking.com. The room had a missing smoke alarm, missing lightbulbs and light fixture hanging off the ceiling in the bathroom. The sink and shower were filthy. The aprtment block was loud with people coming and going throughout. The bedside table was covered in cigarette burns and the room smelled of damp. This experience and especially how booking.com have dealt with it means I will be terminating mine and my companies use of the platform.