Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Cons:
Non-existent hotel at the provided address caused major inconvenience and disappointment.

Categories

Cleanliness
5
Mixed reviews on cleanliness, with some guests mentioning it as a positive aspect while others expressing disappointment.
Service
2
Poor service experienced by guests, with complaints about unresponsiveness and lack of assistance.
Location
2
Negative feedback on the location, as the hotel at the address provided no longer existed, causing inconvenience and frustration.
Room Quality
2
Guests were dissatisfied with the room quality, as the hotel did not exist at the address provided, leading to significant disappointment.
Amenities
2
No information available on amenities due to the hotel being non-existent at the provided address.
Value for Money
2
Guests felt that the value for money was extremely poor due to the hotel's non-existence and lack of alternative arrangements.
Food and Beverage
2
Feedback on food and beverage was not provided as the hotel could not be located at the address given.
Overall Experience
2
Overall experience was severely negative, with guests expressing shock and disappointment upon finding out the hotel did not exist after a long flight.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 05:37

Property Description

Luxurious Accommodation with Stunning Sea Views

Unwind in Nature's Beauty
Escape to Phoenix in Tulum and indulge in the lush garden surroundings, steps away from the pristine South Tulum Beach. Relax on your private balcony overlooking the turquoise sea or savor a delicious meal at the on-site restaurant.

Endless Adventure Awaits
Embark on thrilling adventures with hiking, snorkeling, and canoeing activities available for guests. Discover the wonders of Tulum, from the ancient archaeological site to the breathtaking Sian Ka´an Biosphere Reserve.

Exceptional Service and Amenities
Enjoy top-notch services including a 24-hour front desk, airport transfers, and complimentary WiFi. Wake up to a delightful continental breakfast before starting your day in paradise at Phoenix.

Book your stay now and experience the perfect blend of luxury and nature at Phoenix in Tulum!

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location