PALAZZOREFICI

Hotels
8.2 (540 reviews)
10 Vico Strettola Agli Orefici , Naples , it

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Guest room sealed after cleaning
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Great location near attractions
Cons:
Poor cleanliness
Lack of amenities
Service inconsistencies

Categories

Cleanliness
6.8
Several complaints about cleanliness, including dirty sheets and unkempt bathrooms.
Service
9.3
Generally positive interactions, but some complaints about the in-person service.
Location
10
Centrally located, easy access to main attractions.
Room Quality
8.3
Mixed feedback; some rooms were clean and modern while others had various issues.
Amenities
7.8
Limited amenities; several missing essentials in the kitchen.
Value for Money
8.3
Perceived as poor value in some cases, particularly regarding the condition of the apartment.
Food and Beverage
6.3
No food services mentioned, with complaints regarding lack of basic items.
Overall Experience
8.8
Mixed overall experience with several major concerns affecting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:57

Property Description

Luxurious Accommodations: Enjoy air-conditioned rooms with private bathrooms and stunning sea views. Selected rooms even feature a terrace for a unique experience.

Fully Equipped Amenities: Each room comes with a fully equipped kitchen, perfect for preparing meals with loved ones. Relax in the seating area while watching a movie on the flat-screen TV.

Convenient Location: Situated near major attractions such as Maschio Angioino and San Carlo Theatre, making it easy to explore the city. Don't miss out on the nearby Naples Central Train Station for convenient travel options.

To book your stay at PALAZZOREFICI and experience the best of Naples, reserve your room now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.2
Based on 540 reviews
Cleanliness: 6.8
Service: 9.3
Location: 10
Room Quality: 8.3
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 6.3
Overall Experience: 8.8
V
Victoria family_with_children es
10
Pros:

Todo en general!
Las instalaciones están super nuevas, bastante cómodas y modernas.
Zona tranquila, sin ruidos y comoda para llegar a cualquier sitio.
Sobre todo Vittorio, si anfitrione, super amable y comunicativo.

2025-10-18 via Nuitee
S
Stephanie family_with_children de
8
2025-10-17 via Nuitee
U
Uwe couple de
7
Für ein bis 2 Nächte völlig ok
Pros:

Nur ein paar Gehminuten bis zur Altstadt und Fährhafen Porta di Massa. Hier legen die Normalen Fähren zu den Inseln und Amalfi Küste ab. Schnellfähren und Kreuzfahrschiffe sind etwas weiter weg (ca. 800 m / Beverello) dort hält auch der Flughafenbus (Alibus). Mit schweren Koffern zu Fuß nicht zu empfehlen. Leider muss aber auch ein Taxi im Kreis fahren da es nicht anders geht und kostet gut 20 €
Das Zimmer war sauber und geräumig. Für 2 Tage alles was wir gebraucht haben.
Kontakt über Whats App war sehr nett und unkompliziert. Taxe muss vor Ort bezahlt werden.

Cons:

Leider nutzen viele Moped und Motorradfahrer die Gasse vor der Unterkunft als Abkürzung. So war es leider auch nachts immer wieder extrem laut.
Unterkunft ist etwas versteckt. Mit dem Auto (Taxi) schwer zu erreichen, da sehr enge Straße und vollgeparkt.
Von der Flughafenbusstadion am Hafen Beverello etwas weit zu laufen.
Mit schweren Koffern zu Fuß nicht zu empfehlen. Leider muss das Taxi im Kreis fahren da es durch die Einbahnstraßen nicht anders geht und kostet gut 20 €

2025-10-15 via Nuitee
A
Aleksei couple lv
7
Наладить уборку номера, более внимательно относиться к удобству и комфорту гостей.
Pros:

Рядом центр и главные достопримечательности. Удобный вход и лифт.

Cons:

Очень плохо пахнет на лестнице. Белье и полотенца выглядят несвежими. В номере плохо убирают. Не предлагаются ни чай ни кофе, ни сахар. Чайник не электрический, а к кофеварке нет подходящих капсул.

2025-10-11 via Nuitee
P
pawlowski solo_traveller ie
8
2025-10-09 via Nuitee
A
Angeles extended_group es
1
Pésimo!! Nunca volvería allí.
Pros:

La ubicacion era centrica

Cons:

Le faltaba mucho mantenimiento al apartamento, las sabanas se veian sucias, faltaba limpieza por todas partes, la cocina estaba tan pobremente equipada que no tenia apenas nada, ni cafetera, olla, sarten, tostador, los cubiertos habian sido dorados en su día, pero estaban desconchados, la ducha era pobrísima, la luz del baño no funcionaba y solo emitia flashes estereoscopicos, el soporte de vaciar la cisterna del water estaba descolgado, en resumen, había un gran abandono en general.El trato por parte de la señora que atiende in situ, bastante desagradable, aunque por watshap nos atendió otra persona de mejor manera, pero todo era desastre, despues de pedir una sarten cuando la trajeron no funcionaba con la placa de inducción.. Y por supuesto la relación calidad-precio era de lo peor, pues no fue un apartamento barato. Booking recibió nuestra queja y nos atendió bien, pero el problema ya no tenía solución.

2025-10-08 via Nuitee
R
Roger family_with_children ch
5
Saubere, preisgünstige Unterkunft
Pros:

Preisgünstig und sauber. Steckdosen sind viele vorhanden.

Cons:

Haarföhn hat gefehlt und wurde auch nicht nachgeliefert. Küche ist extrem rudimentär. Aufhänger im Bad fehlen. Die Dusche ist eine Zumutung. Alles in allem ist alles etwas kaputt.

2025-10-08 via Nuitee
I
Iryna couple us
1
I would not recommend this place.
Pros:

Location

Cons:

Very strong sewage smell that filled all apartment. It was horrible
WiFi worked only 1 day out of 4. And it was very slow
What mentioned in description that apartment is sound proof is not true and I could hear neighbors talking all night
Pillows are the thickest and hardest I ever seen. Ended up sleeping without one
AC barely working
Hot water stoped in the middle of shower

2025-10-06 via Nuitee
M
Michael couple au
9
Great Clean, Modern and Comfortable place to stay.
Pros:

Modern. Clean. Comfortable. Great Location.

Cons:

Having to send details over whatsapp is not secure.

2025-10-06 via Nuitee
D
David couple us
9
We loved this place.we were on the top floor and had a very large and well appointed terrace for ourselves. Our apartme
Pros:

Location was a bit challenging to find but located in a local neighborhood which was charming and fun.

Cons:

Only a couple very, very minor annoyances. The water temp in the shower was inconsistent and the heater for the mini hot tub did not work.

2025-10-04 via Nuitee
R
Roberto family_with_children ar
10
Muy buena
Pros:

Excelente ubicación, muy buen trato de Vittorio y Tonia

Cons:

Solo faltan mantas de abrigo y mejorar el wifi

2025-10-02 via Nuitee
extended_group gr
6
Pros:

Η τοποθεσία και σαν δωμάτιο άνετο

Cons:

Από καθαριότητα τίποτα
Ζητήσαμε χαρτί υγείας , σαπούνι, το ψυγείο είχε παγωτά από προηγούμενους και ήταν βρώμικα !
Σκόνη παντού , πετσέτες δεν μας άλλαξαν καμία ημέρα …. Πολύ βρώμικο δωμάτιο

2025-10-01 via Nuitee
B
Biplab couple nl
6
2025-10-01 via Nuitee
R
Raphael Melnick family_with_children il
9
Great little apartment in Naples
Pros:

Very nice apartment in an excellent location

Cons:

Very little water pressure in the shower and the cushions in the bedroom are very uncomfortable

2025-10-01 via Nuitee
A
Amanda couple gb
8
2025-10-01 via Nuitee
O
Olga Monica family_with_children il
10
Apartament cu potențial
Pros:

Poziție bună langa port se poate ajunge cu autobuzul de la aeroport , aproape de centrul turistic . Apartament nou curat .

Cons:

Wi-Fi slab , bucătăria poate fi puțin mai echipata exista doar un fierbător de apă și un expresso . A-și fi dorit un tocător de legume , o tigaie și o oala să poți fierbe un ou .

2025-09-30 via Nuitee
A
Arnoldas couple se
5
Pros:

Good location.

Cons:

Poor WiFi, horrible water pressure and temperature regulation in shower, nowhere to hang towels to dry, lights in the bathroom that after a while start spazzing out (can cause a seizure in photosensitive epileptics), massive and very uncomfortable pillows, forcing us to sleep on the plain mattress, corners of duvet covers that are torn.

2025-09-28 via Nuitee
G
Georgette extended_group gh
8
Quite nice!
Pros:

Great location and just a walking distance to lots of places; never had to take a cab or public transportation anywhere.

Cons:

Not enough utensils and cleaning supplies in the kitchenette. The bathroom was a bit dark (no window) too with no separate toilet so quite inconvenient for a group.

2025-09-20 via Nuitee
K
Kim couple us
10
Pros:

Location was great next to metro, hop on hop off and ferries.

Cons:

Check was all through text but ok. Signage needs to be a little better.

2025-09-20 via Nuitee
S
Suzanna family_with_children gr
8
2025-09-19 via Nuitee