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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Luggage storage
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Fax/photocopying
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Prime Location in Almaty
Located in the heart of Almaty, just a short stroll from the Abay Opera House, the Ambassador Hotel offers a perfect blend of convenience and comfort for your stay in the city.
Comfortable Rooms with Modern Amenities
Each classic-style room is well-equipped with essentials such as air conditioning, satellite TV, and free Wi-Fi. The private bathrooms come with complimentary toiletries, ensuring a pleasant stay.
Nearby Attractions and Easy Airport Access
Explore nearby landmarks like the Ascension Cathedral and the Central State Museum of Kazakhstan, all within easy reach from the hotel. With the Almaty International Airport just 16 km away, your journey to and from the hotel is hassle-free.
Ready to experience the charm of Almaty? Book your stay at the Ambassador Hotel now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 7 years old stay for free when using an existing bed.
Children from 8 years old to 16 years old stay for KZT 4,000 per person per night when using an existing bed.
People 7 years old and over stay for KZT 4,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location; good which is the only positive.
AVOID.
Reception: if you find someone behind the desk, you are in great luck. If you ring the bell once and someone comes, you are still lucky. If you ring the bell countless times, it sounds like an average experience ;) Staff does not speak English so be prepared with your translator.
Hotel: very old building, cannot call this a 4*!?! Hotel. 1* is already too good to be true. No elevator; be prepared to climb the stairs with all your luggage (no, they will not help you… 1* service, not 4*)
Rooms: dusty, dirty, stained, hot, shivering from misery. The carpet has not been cleaned in days if not months. I found a lot of dirt and leftover food from not sure how long ago in the carpet. The beds had stains and hair on it that I did not dare to sleep under the covers and slept in my jacket to be safe. Curtains do not cover the light meaning you wake up when the day wakes up. Isolation VERY poor; can hear conversations of the neighbors.
Bathroom: not much better. There is a bath tub in poor state… not inviting you to use it.
Doors: very hard to lock it, cannot be locked from inside and there is no Do Not Disturb hanger so cleaning staff can walk in whenever but do not worry; there is no cleaning staff during your stay ;)
The only positive is that I got a refund for the unused nights as I left the next morning to a proper hotel.
(I attached photos on google review)
Старый
Все старое
There was a big room with a nice balcony. The reception was effective and very friendly.
The room was very comfortable, the bed was very soft. I was on the 3rd floor, but it never got too hot, I slept with the window open and didn't have to use the AC much at all. The wifi was really good and the bathroom size and cleanliness greatly exceeded my expectations.
There weren't too many options at breakfast (no lactose free milk or yogurts of any sort) and the food was cold, but what was there was tasty and there was a microwave available in case I would have wanted to heat the food up.
lovely staff
すぐ近くにスーパーマーケットがあって便利。地下鉄の駅も徒歩圏内。建物が古い割には、水回りなどがリニューアルされていて、それなりの清潔感がある。
３階に宿泊したが、エレベーターが無い（骨董品のような古いエレベーターを見かけたが、稼働していない模様）ので荷物の上げ下ろしがつらかった。
ホテルの前の道路が、バスレーン（一方通行とは逆方向）を挟んで一方通行であり、エントランスの目の前にタクシーを停めることができないので、配車アプリを使う際には戸惑うかもしれない。
Close to the centre.
Generally no problems.
Le personnel
L emplacement
Обслуживание
Парковка
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