Premier Inn Telford International Centre

Stayed for one night to attend an event at the Telford Centre. Room was clean neat and tidy and warm.
The main reason for leaving the review is to say a massive thanks to the member of staff Emma Bassett. We had a problem that was threatening to ruin our weekend. We had no local knowledge so were struggling to resolve it. She went way above what would normally be expected of staff and could have easily said "not my problem". She didn't and really helped us to get what we needed so a huge thanks to her.

Just stayed here, long queue at check in. Then a long trip to my room and my key didn’t work!!!

Finally in my room, found public hair round the sink and poo stains on the toilet.

This is not good enough.

Thank you CJ for being super helpful and friendly. That’s all unwanted to say and now I am going to have to out outs of …..s to fill up the minimum 200 character space …………………………………………………………………………………………………………………………………………………………………………..

Terrible receptionist, not able to drive up to the hotel and had to haul our luggage several locks to the hotel, no wash cloths provided in bathroom, HAD to ask for a rubber tub mat. Both my wife and I had near falls in the tub. She actually injured her leg getting out of the slipper tub. Will never stay at a Premier Inn again.

Great room. Clean, comfortable, fluffy white towels and nice and quiet. Great central position to go shopping and sightseeing.

This is a great Premier inn in a fantastic location. Staff at breakfast, the blonde lady in no uniform (think she was the manager) we're amazing. Worked really hard as it was extremely busy, but they did this with a smile always. Cooked breakfast was great and excellent value for money with the kids eat free offer. Room was clean, with a great view overlooking the lake. Couldn't have asked for a better 2 night stay. We will be here again whenever in the area visiting family.

I had a lovely stay at this Premier Inn. I booked a double room for my young daughter and I, which was very spacious.
The bath was huge which my daughter and I both loved.
The room and bathroom were clean, as were all other areas that we saw in the hotel.
Staff members were always friendly.

I found this hotel perfect for its location in Telford. There was easy access to all amenities - many childrens park including a splash pad about a 2 minute walk away, and then food, cinema and shopping centre right by the hotel.

We got a taxi from the train station and it was only £5 so reasonable to get to via public transport as well.

The only thing to note is if you have accessibility needs, there is no where to be dropped off right by the hotel. Whilst it is only a short walk, I am mindful for some it may not be "only" a short walk.

Went while there was a heatwave only to get a room with the air con not working, we complained and they said they didn’t have a room to exchange, we asked if they could empty our bins as we had dirty dipers in them they said they would and bring us some clean towels, they never did. We went to complain on the third day and they moved us .. not at all happy… two nights we couldn’t sleep as it was too hot .. whilst they did have empty rooms available

Location is excellent for ice rink, restaurants, bars & shops. The room was of a good size, the bed was comfortable which is what you expect from Premier Inn anyway. Staff were friendly. I’ll definitely stay here again

Great location, right in the heart of the Telford Park, close to shops, restaurants and parkland. Staff friendly and hotel clean and modern. Air-con minimum temp set to 19 degrees but still very appreciated during the heatwave!

Shower head broken along with soap dispenser in bathroom, fixed promptly once staff notified but I stay in a lot of Premier Inn's and I am starting to feel like a am a professional unpaid snagger for Whitbread!

Breakfast good but coffee machine broken for the two days I stayed...that is poor, as a minimum I would expect that to be a 24hr fix contract or for there to be a back up machine.

Overall a good value stay, just needs that increased attention to detail and it could be epic!

Very friendly staff and great beds! The breakfast is also very good indeed! The hotels position is central to all the local attractions

We have had a great time at Telford the room was comfortable and clean, the hotel is ideally located, parking close at a great price.
Staff helpful and friendly.
Breakfast plentiful and fresh in a lovely setting.
Ideal for families as Telford has a lot to offer.

Received a lovely welcome from CJ, polite, pleasant and welcoming person on the reception desk. Had an unpleasant experience in the dining room with a staff member, but this was hopefully sorted by the member of staff I spoke to. Unfortunate to find out that another guest also had an issue with the same member of staff on the same morning and also reported it. Anyway, back to business, we have stayed here about 7 times now, because of it's great location, cheap car park virtually next door and we got the room requested. Lots to do nearby on foot. Thanks again for another lovely stay bar on bad experience.

Excellent location, value for money, easy access to off site carpark and subsidised due to staying at the hotel.
Bars and restaurants close by.

My parents who stayed in room 307 didn’t sleep a wink as the air con system was making a loud metallic sound all night. There was no one available from premier inn that evening to deal with it. I’m very disappointed as premier inns usp is the ensuring a good nights sleep.

Excellent location,very comfy beds, great breakfast selections. Suggestions;- coming from the car park opposite, difficulty finding hotel entrance( directly opposite the main Ten Pin bowling entrance) & suggest hotel has signs on outside wall directing guests to the small hotel entrance door which only leads to a lift to take one up to the 1st floor reception area. Don't assume there is a lounge for a quiet drink. We had a staff member that opened a glass cupboard to get us drinks, mixed them etc ,accepted payment,& we took them up to our room. The cupboard was in the area allocated for breakfasts, meals etc.
Regarding car parking arrangements- not clear on web site but (a) Southwater car park- a bit difficult to find- Sat Nav essential. You don't need a ticket at the barrier. Drive up to Level 2 which takes you to the street level by hotel, restaurants & entrance to the main Shopping area. (b) When leaving hotel, at reception desk ensure you punch in your car reg. no - so that parking fee is reduced from about £7.50 to £3 only which you then go to the machines at the level 2 exit to punch in car reg again. Can pay using cash or card- no need for a receipt as barriers will allow car exit automatically after payment.

Visited for work last week. A lovely modern premier inn surrounded by lots of restaurants and bars.

Breakfast was lovely and service was great. Everything you need for a one night stay.

All of the team members that I came in contact with were professional and friendly

I enjoyed my stay, which was my second visit. It's very close to the international centre - 5 mins walk. The room was very comfortable and the customer service was good. I only had breakfast as the dinner was not very nice on my first visit. There are many nice restaurants nearby, which is great. I'll definitely stay again.

I have stayed here several times with my daughter and granddaughter.
Staff are very friendly and helpful.
Rooms are very clean and Comfortable
We did not eat there but the menu was very good.
We come to visit family and this hotel is very near to them.
Thank you to all the staff.