Premier Inn London Southgate

We stayed at the Premier Inn for 2 weeks because of a house leak. The staff were so helpful and kind and considerate. Nothing was too much trouble and they made our stay relaxed and comfortable. The breakfast was lovely and the chef made the best poached eggs on demand even though he was very busy. The parking is convenient too. And the location is right near Southgate station and is off the main road. Good size rooms, nice shower and value for money.

The room I stayed in was spotless, comfortable, and well-equipped with everything I needed. The bed was especially comfortable, and I slept soundly throughout my stay. I also loved the service. Would stay again

I had a wonderful stay and would highly recommend it to anyone visiting . From the moment I arrived, the staff was friendly and welcoming, which set the tone for a very relaxing experience.

Ideal location for my business trip, clean room and perfect bed for a great night sleep! Very friendly staff and ready to assist you during your stay

Very nice and clean hotel,next to train station,food was lovely and the receptionest layleehau was brillant,all so were fantantic would stay again

First impression we was welcomed with a nice beautiful smile by ibrahim he gave us a lot of information regarding our stay breakfast was so nicee we had to book it twice

I had an amazing experience at the hotel it was extremely clean as expected and no issues whatsoever, this place is highly recommended for others honestly l.

Such a warm welcome from the reception lady, helped us out with our endless requests and made sure we’ve got everything we need! She is an absolute asset for the company!

Amazing stay easy check in process, comfy beds and lovely staff members.

Breakfast was tasty in the morning and checkout was very simple.

The best hotel in Southgate and surrounding areas. All the staff are great, attentive, very friendly and very helpful.

Foyaj was very accommodating and helpful when we needed help, he was also very friendly and listened calmly. Thank you Foyaj!!

Laylee is a fantastic member of staff at this Premier Inn, she’s very accommodating and understanding. She would always check in on us during our stay and made it a very comfortable and pleasant stay. Thank you Laylee!!!

On returning to the hotel we looked to see what was in the area on the ground floor, we walked into the area which was the hotels restaurant area, the only space on the ground floor, immediately had a member of staff aggressively and intimidatingly approach us, telling us the area was out of bounds, he told us to go up to our room, and he followed this up with threats of kicking us out of the hotel and swearing at us. It was a very shocking experience. This member of staff should not be in a public facing job, I have never felt unsafe in a hotel before. When following this up with Premier Inn they told me that the feedback from the hotel was that we attempted to open the fridges where alcoholic beverages were, but they were locked. And when we were seen by a member of staff we pulled on the member of staffs arm to find his name and were aggressive, which is why he told us to leave. Due to the hotels feedback they can only offer an apology. This is a complete lie and for the Premier Inn to accuse us of this without any further investigation is very unfair and is a defamatory statement.
We will not stay at this hotel again in fear of seeing this staff member.

Home from a night out and was met by a very confrontational manager called Lestyn. He threatened to chuck us out because we accidentally walked into the restaurant area! Very aggressive member of staff. It seemed as though he wanted a fight, it was very odd. After a nice evening and innocently walking into the restaurant to see if it was still open we were rudely confronted by an angry aggressive man. It was very intimidating.

As I have just come out of hospital for a serious operation I was impressed by the customer service of Laylee who couldn’t have done more to help me she was extremely helpful. Compliments to all staff.

Laylee should be employee of the month or year!

Thank you so much!

It was a great stay at the premier in Southgate London hotel.
The staff were really nice especially Foyaj and Laylee. They were very helpful and nice and I will definitely come back again to this hotel with the family

We had three nights booked last weekend, Friday, Saturday and Sunday. We have stayed in this hotel before and booked again as we were impressed with the level of care and attention from the staff and the amenities are what we have come to expect from a Premier Inn.
We had no complaints until Monday morning and the breakfast service. Previous mornings the breakfast area was quiet and well staffed. It's a shame that on Monday morning we were let down. It was clear that they were short staffed, on previous mornings there had been two people serving and assisting but on Monday there was only one person. He was run off his feet, it was noticeably busier on Monday than the weekend mornings and everything was running out. There were no glasses, this was not a problem as there was no juice to put in them. There was no milk, not a problem as there were no bowls to put the cereal and milk in and when they did arrive they were so hot that I was unable to hold it, let alone put cereal and cold milk in it, the hot food items were in short supply and the coffee machine stopped working as it needed refilling.
Now I want to make this very, very clear that the member of staff working that morning was doing a sterling job, he could have been rude and surly but he was cool, calm and professional at all times. He certainly earnt his money as he didn't stop. You could see that the restaurant was over booked as there were people waiting for tables and even when they did find a table there seemed to be a shortage of chairs! There are a number of high tables with stools and coffee type tables with sofas, these are not suitable for less mobile residents or families with small children. Perhaps it would be better to replace these tables with dining tables and chairs so that everyone has a place to sit and eat.
This is the first time we have had a problem staying in this hotel and we are booked to come again in February so I hope it was just a blip and a bit of bad management in terms of staffing due to it being half term.

Hugely disappointed with the first room offered. There was smell of musty dampness. We asked for a change of room, which we were given. The second room, although better, still had a slight musty smell. We were only staying for one night, so put up with it. Because of the initial feeling of unkempt, we decided not to use the restaurant facilities. We have had good experiences with other Premier Inns, sadly this one has put us off.

Usual Premier Inn comfy beds, reasonable price, brilliant location etc, but inexcusable experience on our first night; after a long stressful day ( Oct 13), we ordered a bottle of white wine with our dinner, and it was served at room temperature and not even in an ice bucket!

I went with a friend to watch the denvor broncos vs new york jets. The staff where very friendly. Upon returning to the hotel I asked was would you like a free glass of red white or rose wine ive put a picture of the wine. It was my birthday and I thought this was lovely