Premier Inn Nottingham Cc - Chapel Bar

Stayed for two nights. Electricity failed both mornings from 6am onwards for hours which also meant no water for washing, showers or to flush toilets. Also no breakfast available. Despite not being able to shower on either morning, I appreciate exceptional things happen. Spoke to Premier Inn customer service and not offered a refund or compensation desipte not having received the basic level of service one would expect of a hotel. Extremely unhappy and disappointed from national brand you would hope you can trust. They simply wanted to blame someone else and not take responsibility.

Disappointed
The duvet was stained with makeup and not just in a hidden place, at the edge, obvious that the former guest used it and it wasn't cleaned afterwards. The bathroom towel was also not cleaned, there are dirts on it. Grateful that I went with a personal towel. Also, there is no telephone to reach out to the reception to complain or request for replacements. I would have complained at checkout but there was no one at the reception when I was leaving. This is terrible considering the price of the booking.

It was good to have the option of early check in.
The hotel itself is looking shabby and needs an upgrade. They were also very short staffed, although the staff on duty were trying their upmost.

The hotel is in a convenient location, with friendly staff. The room was clean and tidy. Access to the local shopping area is a short distance away with plenty of bars and eateries.

A very convenient hotel , close to Nottingham city centre. What impressed us most was how quiet the room was and how comfortable the beds were. Had a great stay.

Greeted by the staff and had a pleasant welcome. However, we booked a twin room and the single bed was not made up ! The bedding was not even on the bed it was underneath the double bed. We asked the staff if the single bed could be made(bed sheet and duvet cover) whilst we explored Nottingham. When we returned I was deeply disappointed by the sight of the folded bed sheet and duvet cover at the end of the bed. Even though we was promised it would be made for us. This was very disappointing and made me wonder what someone with a physical disability would’ve done as we had to make the bed ourselves. This is a shame as all my previous experiences staying at a Premier Inn have been positive.

Safia on reception was welcoming, cheery and helpful.
Hotel was central to a shops, restaurants and theatre.
Breakfast staff also helpful.

Really nice hotel, very central near to the town centre and all the shops, lots of restaurants nearby to eat out. Friendly staffs

We had a lovely time in Nottingham for my birthday. The hotel was lovely and clean and the staff on reception were knowledgeable about the local area. They recommended a beautiful restaurant to us for my birthday meal. Thank you also for my birthday prosecco, such a kind gesture.

Kieron and Saff were so welcoming and helpful. Definitely will book again. City Centre Hotel that still recognises the importance of Customer Service. Normally stay nearby but will now use this hotel instead!

Excellent customer service, I had an issue with the room I was in due to some noise and when I mentioned this to the front desk they were very sympathetic and looked for a better room for me without any issue which was a great help, thanks to Shannon

We regularly stay in Premier Inn's on city visits, but this one was probably the worst one.
Room 420 (mine)and bed were fine, mattresses are really comfortable. My friend stayed in 403
We paid for the meal deal - 2 course dinner and breakfast. My friend chose chicken skewer on flatbread with feta salad and chunky chips.
I chose the burger with pulled beef, but asked for no salad, gherkin or relish, and fries.
The flatbread was rock hard.
The burger arrived with salad,gherkin and relish and the toasted bum was burnt. To top this off the pulled beef was dried out to the extent it crumbled in my fingers. Both meals were returned and replaced,the burger without the pulled beef as requested.
Disappointingly the bar as well as the restaurant closed at 9pm. So we returned to our rooms.
Room 419 next to mine decided to have a reggae party, which went on till after 11.30pm despite me knocking on the wall to hint at them to turn the volume down. Didn't want to knock on their door as you never know what could happen.
We told reception staff this morning but they didn't seem too bothered. They told us apparently there should be a card in the room with a number to call if there were any issues - there was no such card in the room, and I did not want to go down to reception so late at night in my PJ's.
This afternoon when we collected our luggage we used the toilet in the restaurant we found the restaurant floor was very sticky - ugh. And in the toilet was a wet floor sign, so i took it that the toilet had been cleaned - but there was toilet paper on the floor near the bin.
While I would stay at Premier Inn again, I certainly wouldn't stay at this one ( the one near Motorpoint is much better).

The hotel is in a great loction very central, near to the shops and bars.. Friendly
staffs the Bar&Block stake house had a great selection on their menu.

The room was probably the smallest premier Inn room we've ever had but it had everything we needed. Plenty of charging ports (usb and plug options). Loved the fridge with complimentary water and chocolates, couldn't work out the coffee machine!! Only downside was the ultimate WiFi key didn't work but we weren't there for long enough for it to be an issue and being a city centre location we had 5g and mobile data. Overall great stay

Stayed overnight on 8th october 2025. All the staff were very welcoming. Particularly Tiffany, in the restaurant/bar, who was extremely friendly, and engaging. Food was good, and place just had a general ' good vibe'. Would recommend highly.

Neil & Dana. Company United Response.

Very nice over night stay the room was clean and comfortable. Staff are all cheerful and pleasant here and I think the breakfast buffet is very good here also. This is my 5th time staying here and it is very consistent. This hotel is great value for money for a city centre venue.

Excellent location for city centre , fabulous comfy beds along with a beautiful array of fruits cereals for breakfast . Not forgetting the good ole English breakfast bar …mmm mmm !
Overall a lovely stay x

I don’t understand why you pay for early check in when on arrival late check out is offered therefore you cannot get in to your room.
Receptionist unhelpful drinking energy drink was uninterested unprofessional and repeatedly stated early check in is based on availability on the day.
We paid extra for a premier room carpet was disgustingly marks up the walls windows not clean

Lovely room with relaxing decor and best mattress- slept so well! Staff were warm and helpful plus a great breakfast. Right next to tons of cool restaurants. Highly recommend!

Don was a great help when we came from London for a business trip in Nottingham town centre - thanks for the help, would defo come again.