Premier Inn London Docklands - Excel

Premier inn resturant was amazing. Especially the service from Cerica. She is highly professional and extremely kind. This was world class service. Cerica is an example to all service staff on how to look after customers. She gave great attention to detail with our special requirements. Great place, great service and great food. I have suddenly become a fan of the Premier inn

I used to travel a lot for work and stay away from home. A lot of my work colleagues preferred to stay in the large hotels, but my preference was to stay in Premier Inns. Food was always good and I always got a good night's sleep.

Did what it said on the tin, staff are amazing, very friendly, do not have the sea bass!!!!! I will extend this to 100 characters or more, ffs

I’ve got really mixed feelings about this hotel so here goes….! Stayed here for a couple of nights on business - hotel is about a five minute walk from Prince Regent DLR station so really handy.

Check-in was really straightforward using a self-service booth, got to my room all lovely and clean. Had dinner and settled down for the night and all of a sudden the noise coming from the rooms either side was unbearable with people shouting aggressively and slamming up against the wall to the point my headboard moved! Eventually I went downstairs to complain and as a female lone traveller I felt really quite intimidated by the other guests’ behaviour. I asked to be moved and the lady duty manager immediately sorted out a move for me to a higher floor room where it was nice and quiet - which was brilliant so thank you Premier Inn. Thankfully the rest of my stay was without a hitch - and I had the most awesome view of aircraft taking off from London City Airport in my new room.

I ate my meals and breakfast in the restaurant which has re-opened following refurbishment. Really great food and service, I’d definitely recommend it if you’re staying here as there isn’t an awful lot around otherwise, other than a pub just across the road - and the meal deal is excellent value for money.

Stayed here recently when travelling with work - everything was great. Thierry and his team looked after us very well.
New restaurant looks lovely too!

Stayed here for a couple of days with my partner. The hotel was very clean and I was impressed with our room, I don’t think the cups and spoons had been washed properly but that’s the only grumble I have with the room. Very quiet hotel, no noise from other floors or airplanes. The reception was undergoing a refurb but that didn’t cause any disruption to our stay. Check in was quick but I didn’t get the warm and welcoming vibe from the chap that checked us in, I will say he wasn’t rude just not ‘friendly’. No eye contract and not much in the way of customer service. First time at this hotel and I had to ask for directions to our room. Other than that a good stay.

Easy to find, near Prince Regent Station.
Room clean, warm and as expected for Premier Inn.
Warm welcome and friendly staff.
No breakfast due to refurbishment but we knew that beforehand. Coffee, teas and pastries were offered for on the go.

Extremely Disappointing Stay.

I rarely leave bad reviews, but this hotel was such a letdown that I feel people deserve a warning. When we arrived, we discovered the entire lobby was a building site — dusty, noisy, and completely uninviting. After a nearly three hour journey there were no bathroom facilities in the lobby until you had checked in and got to your own room, which when you’re in a slow queue is quite uncomfortable!

There was no food or bar service available at all.
Exclaiming that you’re not charging for breakfast and the price will be deducted from your stay isn’t a gesture of kindness. If it is not available so of course we’re not going to pay for it!
There was a ‘complimentary’ offer of a piece of fruit and a cold pastry in a paper bag each morning if you were willing to queue up and pick which piece of fruit you would like - it felt like being back at school in the canteen lunch line! Bearing in mind, this is all being served from the check in desk in the centre of a building site - food hygiene standards anyone?

The rooms were tired, dirty, and drab, clearly in need of a deep clean and refurbishment.
I remember when Premier Inn used to be one of my favoured beds to sleep in, now you’re provided two mattresses pushed together to form a ‘double’ bed, which leaves you with a lovely ‘un’inviting gap down the middle.

To make matters worse, there was no bottled water provided, none to purchase at the check in desk/servery, and no vending machine anywhere on the property. We were told that “the water in your room is fine to drink…unless you don’t like tap water?!”
A pretty poor response I’d say, as if they’d actually ran the taps in their rooms they would realise all you can smell is a foul sewer odour from the plughole that is enough to put anyone off of drinking from there!

All in all, if you cannot offer your guests a comfortable stay or a heads up that things are as dismal as they are during a refurbishment then you should temporarily close.

If you are staying here anytime soon - come prepared!!

The restaurant was closed. The hallway / reception area was blocked off as the ground floor has been going through a refurb for a whole month now, although the hotel never bothered to tell us, even though we booked in July. It was noisy, smelly and it looked like a building site. To make it worse, we paid extra for buffet breakfast, which they obviously couldn't offer, so we got cold croissants instead, no milk or any other drink for us or the children. After we complained (a lot!) the hotel offered £50 "as a gesture" which doesn't even pay for 4 people / 2 full English breakfasts at a nearby pub. The hotel really should have closed for this refurb to take place or at least it should have informed its customers well in advance, so we had time to cancel our booking and find a suitable alternative.

This is second time I visited in this hotel. It's an excellent experience of staying in this hotel. The room is very comfortable. Make this hotel special because of the staff in this hotel. Specifically Mr Rasel Thi iconic guy I ever meet. I sow this guy how intelligently handling the clients. I asked some help several times and he help me very intelligently.
Thank you Mr Rasel and other staff. Thanks

Location was brilliant. Car park was full due to an event and was full which we were not told about so had to wait for a space. Breakfast was supposed to be left in our room as the restaurant was shut but nothing was left for us or mentioned. Room was clean and tidy. Staff was nice. Our room was not ready eventhough we paid for early check in

Staff are excellent . Bar and restaurant closed but not a huge issue . Air con is dodgy. All in all good and also free parking which is amazing

We booked for a large group attending a conference at ExCeL London and chose this hotel primarily for its convenient location — which truly is excellent. However, we were disappointed to find out upon arrival that the restaurant was closed and hot breakfast was not being served, despite this being an expected part of our stay.
This lack of prior communication was frustrating, especially given the size of our group and the nature of our visit. A simple notice ahead of time would have allowed us to make alternative arrangements. While the staff were courteous, the experience fell short due to poor communication and unmet expectations.

Clean room reception staff was amazing, due to works being done in the lobby they gave everyone free continental breakfast.
Would stay here again 100%

Okej

We had a recently renovated room, it was modern, clean and spacious. It has plenty of sockets (USB but not USB-C) and mirrors with good lighting. The bathroom was modern and clean too. The beds are always comfy but still worth pointing it out. The room was pitch black and so quiet too. The air con worked when needed and so did the TV. It advertises chargeable parking but the parking was free for Premier Inn guests which was a nice surprise. I do usually love the breakfast here but the restaurant was closed for refurbishment so didn't use that on this occasion. It's also a 5 minute walk from a Tube Station so easy access to get anywhere you need to - this is always my go to option when coming to London.

The location was good but the bathroom sink plug was stuck and we couldn't get rid of the water, the shower screen was a waste of time and the floor was flooded. No what I expected from premium inn

I booked a room including breakfast months ago. Upon arrival I was told that there will be no breakfast, because the restaurant is undergoing renovation. I was told that the breakfast has already been deducted from the bill. There was no saying sorry or anything. Actually the restaurant was open for dinner at that time. The guy checking in after me was told that a complimentary breakfast is included. Nice!

Maybe the restaurant is working with reduced capacity, but if that is the case I would have expected to be informed ahead to give me a chance to go somewhere else. For sure a renovation doesn't happen without planning it ahead. Also it would have been nice to offer at least some kind of alternative.

The guy at the reception gave the impression that he couldn't care less about it. Great service!

Nice clean hotel, excellent staff were friendly. The wifi was average at best but not the end of the world. Surprisingly quiet given the location.

An older style Premier Inn with a facelift on the outside, but the rooms felt drab, uncared for and dirty. The bathtub was smeared, the carpet left you with (other people's) hairs on the soles of your feet, and the whole room felt like a relic of the early 2000s. The noise of the hotel is in part due to its location - next to the DLR and London City Airport - so you would think some care and attention would be involved in double glazing, rather than the largely inefficient secondary glazing installed.
The staff were OK, if slightly churlish, especially reception, where my log in was unceremoniously thrust towards me with "sign here" and no pen.
The food, however, was remarkably good - evening meal was delicious and breakfast was very good indeed - restaurant outshining the hotel, and by some margin.