Premier Inn Heathrow Airport Terminal 4

Excellent room with runway view. Excellent customer service at bar and restaurant especially from Deepti and John. Staff were very knowledgeable about airport transfers and costs

I had a great stay at the Premier Inn, LHR T4. So convenient for the Terminal with a covered walkway between the terminal and the hotel. Lovely clean room, comfortable bed and good eating options too. Will definitely stay again next time I’m flying out from T4!

I experienced several significant issues during my stay that caused major inconvenience and unexpected expense. There appears to be confusion regarding your multiple locations, and after paying for a shuttle to one of them, I was then required to pay an additional $35 for a taxi to reach the correct property.

Once in the room, there were no accessible electrical outlets available for charging my phone. I contacted the front desk and was advised to use the USB port while keeping the television on; however, this solution did not work, and my phone continued to lose power.

Because my phone battery was critically low, I requested a wake-up call at 6:00 a.m. to ensure I would not miss my flight. Unfortunately, no wake-up call was placed, and attempts to use the hotel phone were unsuccessful as the phones were not functioning properly. As a result, I missed my flight and incurred substantial additional travel expenses.

This experience caused incredible stress and financial loss, and I am extremely disappointed with the lack of basic services and communication during my stay.

Had a very comfortable stay before my flight. At the evening meal I was served by the beautiful Deepti she was friendly, helpful extremely hardworking. All her customers had her full attention she went above and beyond!

Stayed at lots of Premier Inns but this one is up there with the best. Every member of staff I spoke to could not be friendlier or more helpful. From reception, to breakfast, to check out. The room was spotless and super quiet despite being on the runway side of the building. So easy to get to and from Terminal 4 via a covered walkway. The best PI I have stayed in and the blueprint as far as I am concerned.

Deepti in the restaurant was absolutely lovely! Great food and lovely location! Such a good location as well and our room overlooked the runway!

Deeph was a bright star, welcoming from the start and giving amazing service. food was amazing, never went with out a drink.

The hotel and rooms are nice, spacious and modern. Very welcoming atmostphere from when you arrive. Convenient location to LHR T4 - just a 10 min walk away. Very clean rooms The food at the restaurant was very good. But what made it really outstanding was Deepti - she is one of the bubbliest, warmest people I've met. Her service was attentive and enthusiastic - she really took care of us, and all of the other patrons in her sector. Overall excellent service and value for money. Thank you!

Just along the walkway from Terminal 4 its an excellent location.
I paid £109 for 2 people for 1 night with their meal deal dinner & breakfast the next day. The staff were fantastic. Very attentive & helpful. They even charged up my phone for me in their office. There is a nice bar area & a Costa coffee. Very comfortable bed, very clean great food.

Spacious room, comfortable bed and well presented environment. Excellent dinner service from Deepti. She was the star of the stay.

I stay at this hotel fairly frequently and highly recommend it, has everything you need. The food in the restraunt is nice and good value and the rooms are always clean. Very easy short walk to the Airport and then transfer to which terminal you need.

This is now my go to LHR hotels regardless of which terminal I’m flying from. Easy to get dropped off by car and 20mins free parking to do so. Clean rooms, friendly staff and a nice restaurant- the pizza was soooo good! Always had early flights so never made it to breakfast yet.

Short walk to T4 directly from the hotel via covered walkways and then Elizabeth line train to other terminals if needed.

Pro's - Ideal location if arriving from tunnel linked from the terminal itself. Staff very welcoming, friendly, polite and efficient despite how busy it was. Very good breakfast selection on offer.
Con's - if arriving by car/being dropped off, entrance confusing - need to walk down the car ramp to the directions to reception in the car park. Rooms look tired. Tea/coffee in room minimal, so need to keep going to reception to obtain more. No decaff tea options available. Water from basin (used to make the tea) tasted reboiled all the time, not nice. No porridge on offer at breakfast.

I missed my flight so needed a decent place to stay the night. I found this fast on Trivago I was way better than expected. Go the great full breakfast.

Always stay in premier plus room. Noticed nesspresso Coffee pods have changed to no name copies and the green and black mini chocolate bars have also changed to a brand I've never heard of so I think they're starting to cut corners. That said the meal in the restaurant was extremely good, the room is always spot on and the service and staff are very good. If they could just manage to stop the aircon from cutting out so I didn't have to phone reception repeatedly for them to reset at reception which seems to happen nearly every time I stay it would definitely be a 5 star.

Excellent hotel, a few minutes under a covered walkway straight into the hotel. The room was nice, the food was nice and the staff were brilliant, especially Valeriano, who serves us for dinner. Brilliant stop over if going to terminal 4.
Jackie Hull

Visited before a flight for food in the evening. Chose premier inn even tho we were not staying there due to decent vegan options. Great service in the restaurant from Bikas thanks so much

The hotel was straight forward to find using Google maps. We had a room overlooking the runway which was interesting. The windows were well insulated so there was no disturbance from the aircraft taking off. The room was fine, comfy bed, clean bathroom tea and coffee with kettle. The room was clean, pleasant decor and space for luggage. The value for money is good when you compare it to most of the other hotels we looked at.
Although we didn't eat, the restaurant and menu looked good and the prices reasonable. We did use the Starbucks on site.
Overall it was a pleasant stay and we would book again if we had to fly from Heathrow early on.

Deepti at the bar is a lovely lady, very hospitable, I turned to leave as I saw "restaurant closed" and she was very perceptive even as she was already serving a customer and offered me a menu. Even as I ate my meal she was conversing with customer. Very charismatic and intuitive lovely lady.

The Staff at this Premier Inn are absolutely amazing, as was the dinner. We would definitely recommend staying at this Premier Inn & look forward to staying there again in the future.