Premier Inn Norwich West - Showground/A47

One bath towel 2 adults? Blocked sink? Charged 15 pounds to check in an hour early when we booked 2 rooms for 3 nights. If you need to stay in this area it has a restaurant on site , it’s ok but not geat

Absolutely lovely. Was greeted with a smile when we walked and and every staff member was happy and polite an each one spoke to you as you went passed!

We stayed for the weekend of the half marathon.
A super welcome from the front of house team. Very warm and accommodating.
Comfy bed. Clean room. Large bath tub with lots of hot water.
Convenient and good value bar and restaurant next door.
Nice and quiet so we were well rested for race day.

Stayed for two nights. Electricity failed both mornings from 6am onwards for hours which also meant no water for washing, showers or to flush toilets. Also no breakfast available. Despite not being able to shower on either morning, I appreciate exceptional things happen. Spoke to Premier Inn customer service and not offered a refund or compensation desipte not having received the basic level of service one would expect of a hotel. Extremely unhappy and disappointed from national brand you would hope you can trust. They simply wanted to blame someone else and not take responsibility.

My experience was great ,and the receptionist Dani was wonderful and helpful , she offered to help us with the room , thank you

Excellent value. Room couldn't be faulted. Staff were friendly, helpful and kind especially when dealing with my wife who suffers from alzheimers

Disappointed
The duvet was stained with makeup and not just in a hidden place, at the edge, obvious that the former guest used it and it wasn't cleaned afterwards. The bathroom towel was also not cleaned, there are dirts on it. Grateful that I went with a personal towel. Also, there is no telephone to reach out to the reception to complain or request for replacements. I would have complained at checkout but there was no one at the reception when I was leaving. This is terrible considering the price of the booking.

An older Premier Inn but perfectly acceptable. The accessible room we booked was in an adjacent building but I received a phone call on the morning of our stay advising me how best to check in and then access the room. There is a distinct shortage of Blue Badge spots there despite a very large car park and no marked blue badge spot in the carpark you are told to use to be close to your room. Their breakfast was fresh and adequate although the continental felt a little expensive for what it was. Staff good and welcoming.

Quite a enjoyable experience stay here as I use this particular hotel on my travels I always meet very friendly reception staff who always go up and beyond to help ones needs as on this trip I met Beth who did exactly that in my room change.
This premier was clean and top rate once again.

It was good to have the option of early check in.
The hotel itself is looking shabby and needs an upgrade. They were also very short staffed, although the staff on duty were trying their upmost.

The hotel is in a convenient location, with friendly staff. The room was clean and tidy. Access to the local shopping area is a short distance away with plenty of bars and eateries.

A very convenient hotel , close to Nottingham city centre. What impressed us most was how quiet the room was and how comfortable the beds were. Had a great stay.

Greeted by the staff and had a pleasant welcome. However, we booked a twin room and the single bed was not made up ! The bedding was not even on the bed it was underneath the double bed. We asked the staff if the single bed could be made(bed sheet and duvet cover) whilst we explored Nottingham. When we returned I was deeply disappointed by the sight of the folded bed sheet and duvet cover at the end of the bed. Even though we was promised it would be made for us. This was very disappointing and made me wonder what someone with a physical disability would’ve done as we had to make the bed ourselves. This is a shame as all my previous experiences staying at a Premier Inn have been positive.

Safia on reception was welcoming, cheery and helpful.
Hotel was central to a shops, restaurants and theatre.
Breakfast staff also helpful.

Really nice hotel, very central near to the town centre and all the shops, lots of restaurants nearby to eat out. Friendly staffs

We had a lovely time in Nottingham for my birthday. The hotel was lovely and clean and the staff on reception were knowledgeable about the local area. They recommended a beautiful restaurant to us for my birthday meal. Thank you also for my birthday prosecco, such a kind gesture.

Kieron and Saff were so welcoming and helpful. Definitely will book again. City Centre Hotel that still recognises the importance of Customer Service. Normally stay nearby but will now use this hotel instead!

We had an overnight stay here to break up our journey home and it was a great place to stay! Our room was clean, warm and although we faced a very busy road the traffic noise was minimal and did not disturb us. Breakfast the next morning was delicious, all freshly cooked and lots of choice for the Continental breakfast as well. Anna who was on duty in the restaurant was lovely, friendly and explained where everything we could possibly need was. All in all a very good stay. Thank you!

Excellent customer service, I had an issue with the room I was in due to some noise and when I mentioned this to the front desk they were very sympathetic and looked for a better room for me without any issue which was a great help, thanks to Shannon

Clean both room and bathroom, towel each which was a plus, staff great and warm, very quite, the only problem was the Pillows very uncomfortable...