Premier Inn London Waterloo - York Road

Excellent value. Fabulous breakfast. Happy hour was very good. Very clean and very friendly staff. Close to everything

A short walk from the tube AND Westminster Abbey, the location of this hotel was perfect. We had the bare essentials in a tiny room for a good price. Since we spent a lot of time exploring, the amenities/ accomodations fit us just fine. I will say there was no room ventilation or fans so when one of us showered, the whole room got humid. I also didn't love the cooling/heating system as it was hard to regulate. Overall, this was a good find for explorers. If you spend more than half the time in the room, this is not the place for you.

The location was brilliant right beside the stadium was a lovely atmosphere and the rooms were very clean. Never heard no noise and was great value for the money. The staff were lovely and the food was great.

The service from Ambra, Brigitta and Bradley was great. They went above and beyond to make sure all guests were having great experience. I recommend going to this specific Premier Inn as long as these members works there. Shout out to them ✌🏻

Quiet clean rooms, comfy beds, superb location near Waterloo Station, helpful staff. This hotel has so much to recommend it.

Great location. Close to Waterloo Station. Close to great attractions, London eye, big ben, Westminster Abbey. Great room, on 14th floor( 1401) with a great view. Spacious room, comfortable bed, bed side tables, clean bathroom, bath with shower. Kettle in room with tea bags and coffee , sugar and milk. Breakfast selection was good, cereal, cooked breakfast, pastries, toast, fruit, yoghurt. Rea and coffee machine, fruit juice. Staff very friendly. 2 lifts available.

Good value for money. Close to city centre and all tourist attractions. Good rooms with all neccessary things for a comfortable stay.

It was a great location for wembly stadium. Rooms are very clean. Bed is so sofft and confortable. Lot of options in breakfast we enjoyed it. Reception staff were very friendly and attentive. Overall we had a very good experience.

“Really enjoyed my stay – comfortable bed, everything worked well, and the staff were professional and helpful throughout.”

. “Great hotel with spotless rooms, welcoming team, good breakfast, and easy access to transport and attractions.” I recommend my friends and will back.

​We highly recommend this hotel. From check-in to check-out, the service was impeccable and the atmosphere was welcoming.

My dining experience was fantastic. The staff was friendly, the food was delicious, and the atmosphere felt warm and inviting. Every dish was fresh, flavorful, and clearly made with care. Service was quick and attentive, making the whole meal enjoyable and relaxing. From start to finish, everything was even better than I expected. I would happily come back again and recommend this place to anyone looking for a great meal. A simple, perfect five-star experience.

Very amazing stay! The staff were very efficient in my opinion. The hotel offered a comfortable and pleasant stay overall. The room was clean, spacious, and well-maintained, with a bed that made it easy to relax after a long day. Staff were friendly and quick to help with any questions, and check-in was smooth. The location was convenient, close to shops and transport links, which made getting around simple. Breakfast had a good variety. For the price, the experience was reliable and enjoyable, and I would consider staying again in the future.

We stayed here for two nights and it was great. The staff were really friendly and welcoming. The location was perfect for visiting both central London and further out via Waterloo station. I was worried that the outside traffic etc might be noisy but we couldn’t hear it at all from our room. I would definitely stay here again

Excellent service, clean and large rooms, excellent food. Restaurant and reception staff were excellent, kind and caring, especially Ambra, Lorraine, Melzer, Bradley and Brigi. They went above and beyond their duties to ensure we were looked after. They are real assets to the hotel. Thank you for your kindness, appreciate it.

Great hotel,great service. Bradley and Ambra are a great restaurant staff, polite, helpful, and very professional. I will turn back to You

We have stayed in 3 different Premier Inns the las 2 months for work, ,Blackpool, Leeds and now Wembley, each one the carpets were stained, the bedding smelled of sweat, there was mould in the bathroom, scuff marks all over the rooms, poor ventilation in the bathrooms. from experience i feel its must be the volume of people using the places and the type of people. they are not maintained as they used to be and the bedding is over used. This company used to be worth using but they now seem to be bargin basement.

We have been loyal customers for years, and we always trusted this hotel — but this experience was absolutely shocking.
Due to a serious health issue, fully certified by a doctor, we were unable to travel and check in. We informed the hotel immediately, provided all the medical documentation, and simply asked for a little understanding.

The hotel’s response?
A 5% refund. FIVE. PERCENT.
A symbolic amount that feels almost insulting, considering that we did not use any service and the situation was completely beyond our control.

What disappointed us the most was the hotel’s complete lack of empathy and flexibility. No effort, no support, no willingness to find a fair solution — despite the fact that we are returning customers who have always chosen this place in good faith.

This experience has left us deeply upset and extremely disappointed.
We will not be returning, and we cannot recommend this hotel to anyone who expects even the minimum level of understanding or customer care.

We arrived around 10:45 am for check in with two of my family feeling not so well after the overnight trip. We had booked early check in, which was 11 but were allowed to check in even earlier. Our room was immaculate and had the best view of Big Ben and the London Eye. The staff delivered goodies to our room to help us celebrate a grandma, adult child and grandson trip after a particularly challenging year. Can’t wait til they wake up and see them!!!

I could not have asked for a better beginning to this long planned trip.

To get this level of service in a family hotel in London was beyond my expectations.

Stayed here for one night recently, attending the Dimash concert at the nearby Ovo Arena. Very good stay, although central the hotel was quiet, the staff were helpful, room comfortable and decent shower was most welcome after a long journey. Check in was easy and the buffet breakfast was standard and substantial.
I would certainly use Premier Inn in the future.